Store P&C Advisor

hace 1 mes

Madrid, España Primark A tiempo completo

Descripción del puesto

Responsible for leading and developing the P&C administration team and work closely with the Store Manager to deliver an amazing customer and Colleague experience.

Key Responsibilities

This is a generalist role, accountable for day-to-day P&C activity and providing trusted advice on the people agenda, process and best practice to the Store Manager and Retail Management team with particular focus on:

Recruitment

Use relevant systems to carry out administrative activity to support the end-to-end recruitment process for hourly paid in-store roles.

In conjunction with the Retail Management team, complete the relevant right to work checks and documentation retention steps.

Participate in recruitment and selection activities when operationally required.

Onboarding and Induction

Oversee the onboarding process including offer preparation and payroll/systems set up.

Support the P&C administrator(s) to complete the appropriate background or reference checks and organise the relevant workwear and lanyards for new starters.

Participate in the delivery of the Primark Induction/Welcome event for new starters in partnership with the Retail Management team.

Resource Planning

Monitor the ongoing set up and maintenance of people data in the resource planning tool.

Take ownership for the colleague experience when it comes to communicating shifts and planning time away from work.

Partner with Retail Management to review absence.

Payroll

Work with the team to coordinate all daily and weekly payroll activities, including dealing with starts & leavers and reviewing T&A.

Ensure the T&A/payroll system is updated with relevant absence information and documentation is received and processed in accordance with Country Regulations.

Oversee and manage payroll adjustments and changes.

Act as a point of support for Managers dealing with Colleague queries and resolve any issues or concerns.

Training & Development

Support the delivery of core learning programmes via learning platforms and maintain records of learning activity.

Capture training and development needs and discuss possible solutions with the P&C Business Partner and Store Manager, taking ownership for the development of your direct reports.

Engagement & Well-being

In partnership with the Retail Management team, organise events and activities that drive engagement, wellbeing and a positive Primark culture in store.

Coordinate and co-facilitate the Your Voice cycle, from encouraging participation to carrying out listening activity and supporting the Store Manager with their action planning and response.

Support store recognition activities, including nominations and Store Manager review.

Support and advise Retail Management on colleague conversations regarding health or well-being issues.

Performance Management (MYP)

Monitor and support with completion of the mid-year and end of year Make Your Primark review process and facilitate the calibration and governance of this process.

Provide advice and support to Retail Management on all processes that support maximising the performance of our teams.

Talent & Succession

Oversee the talent, succession and development agenda for Retail Assistants, focusing on delivery of a talent pipeline for Retail Management roles.

Employee Relations

Responsible for the governance of people policy, process and practice and adherence to regulatory, legal and compliance requirements in-store.

Coach, advise and support Retail Management as a first point of contact on employee relations matters, liaising with the ERUK team as required to resolve complex cases.

Provide advice and support to colleagues on P&C policies and procedures.

Provide support to the Retail Management team to create and sustain a positive and inclusive culture.

Reporting & KPIs

Oversee the maintenance and accuracy of people records and data, reports and analysis on people measures and KPIs, including but not limited to engagement, retention, development and performance of their people in accordance with Country regulations (GDPR/Data Protection guidelines).

Partner with the Store Manager(s) and Retail Management team to address issues arising from KPI performance scores and track progress.

Commercial and Business Impact

Develop an understanding of store commercial performance and customer experience.

Identify opportunities for strategic thinking/value add activity that improves business performance through its people processes.

Develop and maintain internal and external networks that support personal professional development and allow leading-edge P&C insights to be shared in the business and with COEs as appropriate.

Technical Requirements of the Role-holder

HR experience 2+ years at HR Generalist/Operational experience.

Professional HR qualification desirable.

Attention to detail and accuracy.

Experience in coaching & influencing.

Excellent organisation skills, with the ability to prioritise well and be flexible in a fast-paced environment with changing demands.

Strong communication skills.

Good working knowledge of employment legislation and best practice.

Good analytical and problem-solving skills.

Experience in Talent, Performance and Change Management.

Retail sector experience or other customer-facing sectors with high colleague headcount.

Compromiso con igualdad de oportunidades

Fecha fin de publicación interna: 17 / 10 / 2024

Función: Recursos Humanos

A tiempo completo / parcial: A tiempo completo

Tipo de contrato: Empleado/a - fijo

País: España

Perfil de puesto: P&C Advisor

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