Service Implementation Specialist

hace 2 meses

Barcelona, España Amadeus A tiempo completo

Service Implementation Specialist page is loaded Service Implementation Specialist Apply locations Bangkok Barcelona Barcelona (TC) Barcelona time type Full time posted on Posted Yesterday job requisition id R21562 Job Title Service Implementation SpecialistAs Service Implementation specialist, you will manage Support service requests for Amadeus products and customers. Implement activities from design & developing services, and planning & coordination until completion of implementation.Key AccountabilitiesProvide workload assessment from high level service proposals.Identify detailed lists of specific tasks necessary to develop and deliver requested services.Evaluate service feasibility and potential benefits.Define and document service development framework including precise sizing, tasks, priority, resources, and delivery dates for all requested and approved servicesEnsure service requests are updated & implemented in a timely manner.Ensure that the support environment, tools & documentation are properly configured, and all data are updated prior to roll-out of new or adapted services.Notify support organizations of all service additions and changes prior to roll-out. Deliver and implement a new Service or Service EvolutionAnalyse the project impact on existing servicesIntroduce CCM organization to project team and customer (when applicable)Establish communication with all stakeholdersBuild a working relationship with product and/or project manager and development teamsParticipate in kick-off meetings (walk-through)Identify CCM teams and external teams involved in the projectEvaluate customer requirements (Incident Management Flow)Design the recommended support flow according to the request and acquire approvalBuild project plan using existing methodologyDesign & develop troubleshooting guidelinesDefine level of service for Global Expert Teams/Global Support Teams for new and existing products (training needs, tools, troubleshooting guide, scenarios)Review existing knowledge solutions within Amadeus Service Hub related to projects to target audience.Create and send roll-out notification to CCM teamsGeneral ProcessesAnalyse GET/GST/Global support's Level of Service and support of current products.Inform and discuss the incoming changes and impact to the responsible GET/GST/Global support team leaders & managers.Evaluate existing tools, knowledge, and documentation, and liaise for new tools, training sessions, if needed.Discuss and agree with product owner/product manager/account manager the support services needed.Plan and implement internal escalation flows process.Organize support handover sessions delivered by product experts to all CCM support sites (via video conference calls)Update CRs/GOTs in a timely manner.Meetings & TrainingsOrganize monthly meetings with GET/GST/Global support representativesPublish monthly meeting minutesCoordinate coaching sessions delivered by product experts to CCM Global Support teams.Deliver Amadeus Customer Service Point (ACSP) coaching sessions to new customers. Diversity & Inclusion Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law. About Us
#J-18808-Ljbffr

  • Service Implementation Specialist

    hace 2 meses

    Barcelona, España Amadeus A tiempo completo

    .Service Implementation Specialist page is loaded Service Implementation Specialist Apply locations Bangkok Barcelona Barcelona (TC) Barcelona time type Full time posted on Posted Yesterday job requisition id R21562 Job Title Service Implementation SpecialistAs Service Implementation specialist, you will manage Support service requests for Amadeus products...

  • Service Implementation Specialist

    hace 2 meses

    Barcelona, España Amadeus A tiempo completo

    Service Implementation Specialist page is loaded Service Implementation Specialist Apply locations Bangkok Barcelona Barcelona (TC) Barcelona time type Full time posted on Posted Yesterday job requisition id R21562 Job Title Service Implementation SpecialistAs Service Implementation specialist, you will manage Support service requests for Amadeus products...

  • Service Implementation Specialist

    hace 2 meses

    Barcelona, España Amadeus A tiempo completo

    Service Implementation Specialist page is loaded Service Implementation Specialist Apply locations Bangkok Barcelona Barcelona (TC) Barcelona time type Full time posted on Posted Yesterday job requisition id R21562 Job Title Service Implementation SpecialistAs Service Implementation specialist, you will manage Support service requests for Amadeus products...

  • Service Implementation Specialist Urgente

    hace 2 meses

    Barcelona, España Amadeus A tiempo completo

    .Service Implementation Specialist page is loadedService Implementation SpecialistApply locations Bangkok Barcelona Barcelona (TC) Barcelona time type Full time posted on Posted Yesterday job requisition id R21562Job TitleService Implementation SpecialistAs Service Implementation specialist, you will manage Support service requests for Amadeus products and...

  • Service Implementation Specialist

    hace 4 semanas

    Barcelona, España Amadeus A tiempo completo

    Job TitleService Implementation SpecialistAs Service Implementation specialist, you will manage Support service requests for Amadeus products and customers.Implement activities from design & developing services, and planning & coordination until completion of implementation.Key AccountabilitiesProvide workload assessment from high level service...

  • Service Implementation Specialist

    hace 4 semanas

    Barcelona, España Amadeus A tiempo completo

    Job TitleService Implementation SpecialistAs Service Implementation specialist, you will manage Support service requests for Amadeus products and customers. Implement activities from design & developing services, and planning & coordination until completion of implementation.Key AccountabilitiesProvide workload assessment from high level service...

  • Sbs Implementation

    hace 3 semanas

    Barcelona, España Adp, Inc. A tiempo completo

    The SBS Implementation Specialist manages the on-boarding process of new U.S. based payroll clients (business-to-business) into ADP's payroll systems. As the first point of contact to ADP's service organization, the Implementation Senior Analyst is responsible for the establishment of a positive relationship with the new client. This role also performs a...

  • Sbs Implementation

    hace 3 semanas

    Barcelona, España Adp, Inc. A tiempo completo

    The SBS Implementation Specialist manages the on-boarding process of new U.S. based payroll clients (business-to-business) into ADP's payroll systems. As the first point of contact to ADP's service organization, the Implementation Senior Analyst is responsible for the establishment of a positive relationship with the new client. This role also performs a...

  • Implementation Specialist

    hace 4 días

    Barcelona, Barcelona, España TravelPerk A tiempo completo

    Implementation Specialist for the Benelux MarketTravelPerk is seeking a highly organized and detail-oriented professional to join our team in the Benelux market. As an Implementation Specialist, you will be responsible for setting up our accounts, training users on how to use our platform, and managing all integrations.Key Responsibilities:Lead...

  • Implementation Specialist

    hace 3 semanas

    Barcelona, España Travelperk A tiempo completo

    .About UsWe're TravelPerk, a hyper-growth SaaS platform offering companies a one-stop-shop for booking, managing and reporting business travel.Our aim is to revolutionise the $1.3 trillion business travel market by combining an unrivalled choice of travel options with a powerful booking and management platform and access to 24/7 customer support we've become...

  • SBS Implementation Specialist

    hace 13 minutos

    Barcelona, Barcelona, España ADP, Inc. A tiempo completo

    Job SummaryThe SBS Implementation Specialist at ADP, Inc. is responsible for managing the onboarding process of new business clients into our payroll systems. As the primary point of contact, this role establishes a positive relationship with new clients and ensures a seamless transition to our Client Service and Teledata teams.Key ResponsibilitiesPerform...

  • Implementation Specialist

    hace 1 mes

    Barcelona, España Travelperk A tiempo completo

    About UsWere TravelPerk a hypergrowth SaaS platform offering companies a onestopshop for booking managing and reporting business travelOur aim is to revolutionise the 13 trillion business travel market by combining an unrivalled choice of travel options with a powerful booking and management platform and access to 247 customer support weve become the leading...

  • Implementation Application Specialist For Portugal

    hace 3 semanas

    Barcelona, España Adp - Automatic Data Processing A tiempo completo

    .Position DescriptionADP provides payroll management and HR outsourcing services to clients. To provide the best service, one must have a large number of customer service professionals and a product that serves both external and internal users who execute the entire payroll process, personnel administration, and management with third parties such as Social...

  • Implementation Specialist

    hace 1 mes

    Barcelona, España TravelPerk A tiempo completo

    About Us Were TravelPerk a hypergrowth SaaS platform offering companies a onestopshop for booking managing and reporting business travel Our aim is to revolutionise the 13 trillion business travel market by combining an unrivalled choice of travel options with a powerful booking and management platform and access to 247 customer support weve become...

  • Implementation Specialist

    hace 3 semanas

    Barcelona, España Travelperk A tiempo completo

    About Us We're TravelPerk, a hyper-growth SaaS platform offering companies a one-stop-shop for booking, managing and reporting business travel.Our aim is to revolutionise the $1.3 trillion business travel market by combining an unrivalled choice of travel options with a powerful booking and management platform and access to 24/7 customer support we've become...

  • Implementation Specialist

    hace 3 semanas

    Barcelona, España Travelperk A tiempo completo

    About UsWe're TravelPerk, a hyper-growth SaaS platform offering companies a one-stop-shop for booking, managing and reporting business travel.Our aim is to revolutionise the $1.3 trillion business travel market by combining an unrivalled choice of travel options with a powerful booking and management platform and access to 24/7 customer support we've become...

  • Ciam And Sso Implementation Specialist

    hace 1 mes

    Barcelona, España Amadeus A tiempo completo

    .CIAM and SSO Implementation Specialist page is loaded CIAM and SSO Implementation Specialist Apply locations Nice Barcelona time type Full time posted on Posted 6 Days Ago job requisition id R19479 Job TitleCIAM and SSO Implementation Specialist Purpose Amadeus Hospitality offers multiple products that are SSO capable thanks to our in-house security...

  • Implementation Specialist

    hace 3 semanas

    Barcelona, España Travelperk A tiempo completo

    About UsWe're TravelPerk, a hyper-growth SaaS platform offering companies a one-stop-shop for booking, managing and reporting business travel.Our aim is to revolutionise the $1.3 trillion business travel market by combining an unrivalled choice of travel options with a powerful booking and management platform and access to 24/7 customer support we've become...

  • Implementation Specialist

    hace 3 semanas

    Barcelona, España Travelperk A tiempo completo

    RoleThe Implementation team at TravelPerk manages the onboarding of our new clients We are looking for anbsp;Germanspeaking Implementation Specialistnbsp;who will be responsible to successfully execute and launch the implementations within your portfolio As an Implementation Specialist you will analyse the specific needs and circumstances of each customer in...

  • Implementation Application Specialist For Spain

    hace 1 semana

    Barcelona, España Adp A tiempo completo

    .ADP provides payroll management and HR outsourcing services to clients. To provide the best service, one must have a large number of customer service professionals and a product that serves both external and internal users who execute the entire payroll process, personnel administration, and management with third parties such as Social Security, Taxes,...