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hace 2 meses
.About UsWe're TravelPerk, a hyper-growth SaaS platform offering companies a one-stop-shop for booking, managing and reporting business travel.Our aim is to revolutionise the $1.3 trillion business travel market by combining an unrivalled choice of travel options with a powerful booking and management platform and access to 24/7 customer support we've become the leading all-in-one travel management solution.Founded in 2015 and headquartered in Barcelona, we've grown to over 1200 people in 9 offices across Europe and North America. In 2022 we became a 'unicorn' and in 2024 we raised $104 million in additional investment, with a total valuation of $1.4 billion.We've been winning awards too. Since 2023, we've been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to supercharge their corporate travel.Implementation Specialist - FranceWhat you'll be doing:Are you a highly organized person, with passion for project management with a full working proficiency in French? Are you tech savvy and interested in further exploring your knowledge in this area? Are you a driver of change, with the ability to ask the right questions; finding the most suitable approach for change management and project plans to deliver a successful project? Do you want to join a team of highly motivated people, determined to bring the best service to our customers? If so, keep reading.The TK implementation team manages the onboarding of our new clients. As an Implementation Specialist you will be responsible to successfully execute and launch the implementations within your portfolio. You will do so by analyzing the specific needs and circumstances of each customer, in order to propose a suitable implementation plan tailored according to the client. As an Implementation Specialist, your success will be measured upon the completion and adoption of the TK platform among your customer ´s users. You will be the subject matter expert in the area of change management and, most importantly, you will deliver a 7 star experience for our clients during the onboarding processWhat more will you do?Lead cross-functional project teams to successfully implement new clientsBe the subject matter expert in the area of change management. Lead our customers through the journey of introducing a new travel tool and policies in their organization.Develop and implement strategy plans to achieve account ramp-up goalsServe as the first point of contact for client escalations during the implementation processEnsure that accounts are staged, scheduled, and prioritized according to both client and business needsCommunicate complex and technical information in a manner that all audiences can easily understandTake on additional projects related to IS Team alignment with other departments
