Implementation Specialist
hace 2 meses
About Us
We're TravelPerk, a hyper-growth SaaS platform offering companies a one-stop-shop for booking, managing and reporting business travel.
Our aim is to revolutionise the $1.3 trillion business travel market by combining an unrivalled choice of travel options with a powerful booking and management platform and access to 24/7 customer support we've become the leading all-in-one travel management solution.
Founded in 2015 and headquartered in Barcelona, we've grown to over 1200 people in 9 offices across Europe and North America. In 2022 we became a 'unicorn' and in 2024 we raised $104 million in additional investment, with a total valuation of $1.4 billion.
We've been winning awards too. Since 2023, we've been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.
These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to supercharge their corporate travel.
Implementation Specialist - France
What you'll be doing:
Are you a highly organized person, with passion for project management with a full working proficiency in French? Are you tech savvy and interested in further exploring your knowledge in this area? Are you a driver of change, with the ability to ask the right questions; finding the most suitable approach for change management and project plans to deliver a successful project? Do you want to join a team of highly motivated people, determined to bring the best service to our customers? If so, keep reading.
The TK implementation team manages the onboarding of our new clients. As an Implementation Specialist you will be responsible to successfully execute and launch the implementations within your portfolio. You will do so by analyzing the specific needs and circumstances of each customer, in order to propose a suitable implementation plan tailored according to the client. As an Implementation Specialist, your success will be measured upon the completion and adoption of the TK platform among your customer´s users. You will be the subject matter expert in the area of change management and, most importantly, you will deliver a 7 star experience for our clients during the onboarding process
What more will you do?
Lead cross-functional project teams to successfully implement new clients
Be the subject matter expert in the area of change management. Lead our customers through the journey of introducing a new travel tool and policies in their organization.
Develop and implement strategy plans to achieve account ramp-up goals
Serve as the first point of contact for client escalations during the implementation process
Ensure that accounts are staged, scheduled, and prioritized according to both client and business needs
Communicate complex and technical information in a manner that all audiences can easily understand
Take on additional projects related to IS Team alignment with other departments. Ensure that project team members have a clear understanding of timelines, tasks, risks and issues
The role of the Implementation Specialist requires superb communication and project management capabilities, organizational and problem solving skills, as well as keen attention to detail. Although Implementation Specialists need to be tech-savvy and understand some basic technical concepts in the area of integrations and open APIs, they do not need to be experts in this area right away.
What more attributes a Implementation Specialist (French market) should have?
Proven track record of successfully managing and delivering complex projects in an international environment
Solution oriented mindset and passion for overcoming challenges
Organized and structured way of working, with good capabilities to analyze and deliver recommendations
Excellent verbal and written communication skills in English and French are a must any additional language is a plus
Ability to develop relationships with all levels of the organization, both internally and externally, and adapt the communication accordingly
Excited by challenges and have a personal drive to make a difference
What we will value highly but is not essential for you to apply:
Previous experience in project management
Prior experience in a SAAS implementation role
What we always look for:
The "get things done" attitude
Customer focus
Culture / team fit
Calm and able to work under time or target pressure
Smart, fast learner and tech savvy
Hard worker, willing to go the extra mile.
Our Benefits
A competitive compensation package, including equity in TravelPerk;
Generous vacation days so you can rest and recharge;
Health perks such as private healthcare or gym allowance, depending on your location;
"Flexible compensation plan;"
Unforgettable TravelPerk events;
A mental health support tool for your well-being;
Exponential growth & personal development opportunities.
English is the official language at the office. Please submit your resume in English if you choose to apply.
How we work
Our Vision is for a world where TravelPerk serves as the platform for human connection in-real-life (IRL). We take an IRL - first approach to work, where our team works together in person 3-4 days a week. As such, this role requires you to be based within commuting distance of our Barcelona hub. We fundamentally believe in the value of meeting in-real-life to improve connectivity, productivity, and creativity and ultimately make us a great place to work.
At TravelPerk, we prioritise experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.
For certain roles, we provide relocation assistance. Please specify your need for this in your application, and we will evaluate the possibility on a case-by-case basis. English is our official office language, so we request that resumes be submitted in English for effective communication.
TravelPerk is a global company with a diverse customer base—and we want to ensure the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.
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