Account Protection Specialist Customer Service
hace 2 semanas
.Job Description - Account Protection Specialist Customer Service - German speaker (24022883)You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.How you will make an impact in this role?Here's just some of what you'll do in this role:- The Account Protection Specialist is responsible for utilizing fraud management techniques/tools while reviewing existing Consumer and/or Business accounts to identify possible fraudulent activity and minimize the potential loss to American Express by gathering and analyzing pertinent data to determine the appropriate course of action.- The Account Protection Specialist will be responsible for handling inbound and outbound calls from customers continually throughout designated shifts while maintaining a professional working relationship between American Express and the customer.Deliver world-class customer service, offer custom solutions and negotiate a positive outcome for the customer and American Express.Support your colleagues from other European markets during Out of Hours Servicing.Investigate allegations of fraud, counselling fraud victims and possible fraud victims, performing identity restoration duties and victim case management.Identify possible fraudulent activities and minimize the potential loss to American Express.Ensure company compliance as needs in each country, region, and market are different.Appropriately manage highly sensitive customer information maintaining appropriate privacy and protection standards.Meet and exceed quality goals, compliance regulations and productivity targets.Receive and provide coaching to colleagues toward performance improvement.Minimum Qualifications:Fluent in German (English and Spanish is a plus).Strong verbal and written communication skills, in a business environment preferred.Demonstrate personal excellence and resiliency by remaining positive and calm in difficult situations.Ability to deal with stressful situations, whilst also managing your time appropriately.Demonstrate a passion to serve by delivering outstanding service in every interaction with our customers.Analytical and problem-solving skills with strong attention to detail
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Account Protection Specialist Customer Service
hace 2 semanas
Madrid, España American Express Services Europe Limited A tiempo completo.Job Description - Account Protection Specialist Customer Service - German speaker (24022883)You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our...
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Madrid, Madrid, España American Express Services Europe Limited A tiempo completoAbout American ExpressAt American Express, we're a global service company that provides customers with exceptional experiences every day. We strive to uphold our company values and powerful backing promise to provide the world's best customer experience every day.About This RoleThis is an exciting opportunity to join our team as an Account Protection...
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Account Protection Specialist Customer Service
hace 2 semanas
Madrid, España American Express Services Europe Limited A tiempo completoJob Description - Account Protection Specialist Customer Service - German speaker (24022883) You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our...
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Account Protection Specialist Customer Service
hace 2 semanas
Madrid, España American Express Services Europe Limited A tiempo completoJob Description - Account Protection Specialist Customer Service - German speaker (24022883)You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our...
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Account Protection Specialist Customer Service
hace 2 semanas
Madrid, España American Express Services Europe Limited A tiempo completoJob Description - Account Protection Specialist Customer Service - German speaker (24022883) You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our...
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Account Protection Specialist Customer Service
hace 3 días
Madrid, España Importante Grupo A tiempo completo.You Lead the Way.We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways.When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.Here, you'll learn and grow as we help you create a career...
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Madrid, España Importante Grupo A tiempo completo.You Lead the Way.We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways.When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.Here, you'll learn and grow as we help you create a career...
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Account Protection Specialist Customer Service Expert
hace 2 semanas
Madrid, Madrid, España American Express Services Europe Limited A tiempo completoAbout the RoleWe are seeking an experienced Account Protection Specialist to join our team in Madrid. As a key member of our customer service team, you will be responsible for protecting our customers' accounts from fraudulent activity while delivering world-class customer service.Key Responsibilities:Review existing Consumer and/or Business accounts to...
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Account Protection Specialist Customer Service
hace 3 semanas
Madrid, España Amex A tiempo completoYou Lead the Way.Weve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways.When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.Here, youll learn and grow as we help you create a career...
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Account Protection Specialist
hace 4 meses
Madrid, España Amex A tiempo completoYou Lead the Way.Weve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways.When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.Here, youll learn and grow as we help you create a career...
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Account Protection Specialist Lead
hace 2 semanas
Madrid, Madrid, España Amex A tiempo completoAt American Express, we empower our colleagues to lead the way in delivering exceptional customer experiences. As an Account Protection Specialist, you will play a vital role in ensuring the security and integrity of our customers' accounts.About the Role$65,000 - $85,000 per year (estimated salary based on location and experience)This is a rewarding...
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Account Protection Specialist
hace 5 meses
Madrid, España American Express A tiempo completoYou Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you...
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German Language Support Account Protection Specialist
hace 2 semanas
Madrid, Madrid, España American Express Services Europe Limited A tiempo completoAbout Our CompanyAmerican Express Services Europe Limited is a leading provider of financial services. We are committed to delivering the world's best customer experience every day.Job DescriptionWe are seeking an Account Protection Specialist to join our team in Madrid. As a key member of our customer service team, you will be responsible for protecting our...
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Customer Protection Expert
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Madrid, Madrid, España Aexp A tiempo completoDiscover a career opportunity that combines your passion for customer service with expertise in fraud management. As an Account Protection Specialist at American Express, you'll play a vital role in safeguarding our customers' financial well-being and ensuring their trust in our brand.About the RoleWe're seeking a skilled professional to join our team in...
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International Customer Service Specialist
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