Account Protection Specialist Lead

hace 3 semanas


Madrid, Madrid, España Amex A tiempo completo

At American Express, we empower our colleagues to lead the way in delivering exceptional customer experiences. As an Account Protection Specialist, you will play a vital role in ensuring the security and integrity of our customers' accounts.

About the Role

$65,000 - $85,000 per year (estimated salary based on location and experience)

This is a rewarding opportunity for a skilled professional to utilize their expertise in fraud management techniques and tools to identify and prevent potential fraudulent activity. You will work closely with customers to resolve cases and provide world-class service.

Responsibilities
  • Investigate allegations of fraud and counselling fraud victims and possible fraud victims
  • Perform identity restoration duties and victim case management
  • Gather and analyze pertinent data to determine the appropriate course of action
  • Minimize potential loss to American Express by identifying possible fraudulent activities
Requirements

We are seeking a highly motivated and detail-oriented individual with strong analytical and problem-solving skills. The ideal candidate will have:

  • Experience in a customer-facing role or contact center environment
  • Strong verbal and written communication skills
  • Ability to work in a fast-paced environment and multitask
  • Excellent negotiation and influencing skills
Benefits

At American Express, we offer a comprehensive benefits package that includes:

  • Competitive base salaries and bonus incentives
  • Support for financial well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite, or virtual arrangements


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