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Quality Customer Engineer
hace 2 meses
**Group presentation**:
Como fabricantes de ascensores, montacargas, escaleras mecánicas, pasillos rodantes, plataformas elevadoras, salvaescaleras y pasarelas de embarque, nos encontrarás, por ejemplo, en el edificio One World Trade Center de Nueva York, en el Centro financiero de Shanghai, en la Torre de Televisión de Berlín y casi en todos los aeropuertos.
Nuestros dos centros productivos situados en Móstoles (Madrid) y Andoain (Guipúzcoa) están especializados en la fabricación de elevadores del sector residencial. Focalizamos nuestros esfuerzos en proporcionar soluciones de elevación adaptadas a las demandas de mercado. Desde nuestra fábrica suministramos productos a nível mundial. Nuestro foco es la orientación al cliente y nuestro objetivo es la excelencia. Buscamos personas con talento que quieran iniciar o desarrollar su carrera profesional con nosotros.
**Who we are**:
Nuestra filosofía empresarial se basa en la calidad de nuestros productos, la satisfacción de nuestros clientes, la sostenibilidad y el desarrollo de nuestro talento.
**What we expect**:
- Ser la persona de contacto de calidad para países Europa
- África.
- Dar soporte a la implementación de nuevas herramientas de calidad cliente para el proyecto global EOX.
- Gestionar los feedback de nuevo producto EOX, tanto con cliente como a nível interno.
- Asegurar la implementación de acciones para mejorar la calidad del producto.
- Implementar mejoras en los procesos, tanto internos como con cliente (Field).
- Preparar documentación y comunicación de acciones correctivas.
- Gestionar las reclamaciones de cliente a través de la herramienta: corrección (realizar un análisis previo y el pedido de ventas del material requerido), imputación (análisis en detalle, análisis interdepartamental e imputación final) y resolución de costes, comunicándolo tanto a nível interdepartamental como de cliente.
- Reportar datos de KPI departamentales (en PowerBI).
- Analizar datos de reclamaciones recibidas y buscar como mejorar los KPI asociados.
**Who we are looking for**:
**Conocimientos y Competencias**:
Competencias transversales:
- Iniciativa y capacidad de gestión
- Trabajo en equipo
- Buenas capacidades comunicación
- Orientación al cliente
**Formación académica**
- Grado universitario en Ingeniería Industrial o equivalente
**Idiomas y Otros**
- Imprescindible inglés fluido, deseable alemán y/o francés
- Microsoft Office, SAP, PowerBI
- Conocimientos de herramientas de calidad en resolución de problemas: 8D, 5 Why, Ishikawa, etc (deseable)
**Contact**:
**What we offer**:
- En TKE queremos hacer la vida más fácil a nuestros colaboradores. Por eso ofrecemos un paquete de compensación y beneficios que se adapta a tus necesidades y las de tu familia. Como nuevo miembro de la familiar TKE tendrás la posibilidad de acceder a nuestro sistema de retribución flexible +Benefit que, incluye entre otros, seguro médico familiar, guardería o seguro de ahorro vinculado a la jubilación.
- Incorporación en un sector estable y sostenible y plan individualizado de formación desde el primer día en la compañía.
