Customer Service Representative
hace 7 días
.Customer Service Representative (CSR) at Cigna Global Health - French (or Italian) Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance, and international insurance – directly to individuals and through employers and intermediaries. Cigna's mission is to improve the health, well-being, and peace of mind of those we serve. Our customer service team manages customer queries through different communication channels (mainly email and phone) providing timely resolutions and pleasant customer experiences. The Role & Responsibilities: Managing day-to-day queries from Cigna's customers whilst putting the service experience at the center of all activities. Adhering to the productivity and quality standards set by the management team. Taking full ownership of all cases and following through up to the end. When required, scheduling follow-ups to keep the customer informed of the progress of their query. Keeping comprehensive records of all customer interactions in the customer relationship management (CRM) tool. Handling and processing of medical reports and other highly confidential information in line with all relevant data privacy guidelines (GDPR in particular). Obtaining & maintaining expert knowledge about all relevant tools, processes, and documentation, but seeking advice from supervisors and higher management when needed. Liaising with other departments where required for the resolution of a query (claims analysts, medical advisers, finance department etc.) Shift from Monday to Friday from 8:00h to 15:45h. What we are looking for: Previous Customer Service experience desired (ideally Contact Center, Reception, or similar). Good knowledge of Microsoft 365 and ability to learn new software applications quickly. Active knowledge of English is a must (C1 level or higher). Proficiency in French. (Alternatively: Italian) Other skills and characteristics of a successful candidate: Decision-making ability: Quickly understands new situations and takes the right decisions for a fast and accurate resolution of incoming requests. Ability to navigate through ambiguity. Communication: Excellent communication skills both with colleagues and external customers. The ability to emotionally connect with customers in distress is highly desirable. Accuracy: High attention to detail and a desire to work faultlessly. Efficiency: Ability to work quickly through customer requests maintaining high quality standards. Team player: Embraces and promotes a cooperative and friendly work environment in an international and inclusive team. Discreet: Works discreetly with confidential (medical) information. High resilience to work under pressure & ability to multi-task. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life
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Customer Service Representative
hace 3 semanas
Madrid, España Nutreco A tiempo completo. Customer Service Representative page is loaded Customer Service Representative Apply locations Tres Cantos, Madrid time type Full time posted on Posted Yesterday job requisition id VAC22046 The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines.He / she...
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Customer Service Representative
hace 3 semanas
Madrid, España Nutreco A tiempo completo.Customer Service Representative page is loaded Customer Service Representative Apply locations Tres Cantos, Madrid time type Full time posted on Posted Yesterday job requisition id VAC22046 The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines.He / she...
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Customer Service Representative
hace 1 mes
Madrid, Madrid, España DailyStaffWorks A tiempo completoCustomer Service RepresentativeAt DailyStaffWorks, we are seeking a highly skilled Customer Service Representative to join our international team. As a Customer Service Representative, you will be the primary point of contact for Spanish-speaking customers who require technical support for various products.Key Responsibilities:Answer customer inquiries via...
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Customer Service Representative
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Madrid, España Lyto Immigration A tiempo completoOur company is seeking a highly motivated and enthusiastic individual to join our customer service team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our clients. **Responsibilities** - Responding promptly and professionally to customer inquiries,...
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Customer Service Representative
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Madrid, Madrid, España Recruit4Work Sl A tiempo completoCustomer Service RepresentativeAt Recruit4Work Sl, we are seeking a highly skilled Customer Service Representative to join our team in Casablanca, Morocco. As a Customer Service Representative, you will be responsible for handling inbound customer calls, actively listening to customers, and providing quick, effective solutions to their needs.Key...
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Customer Service Representative
hace 4 semanas
Madrid, Madrid, España Acciona S.A A tiempo completoJob Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our support team. As a customer service representative, you will be responsible for providing excellent service to our customers, addressing their inquiries, and resolving their issues in a timely and professional manner.Key Responsibilities:-...
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Customer Service Representative
hace 2 semanas
Madrid, Madrid, España Recruit4Work A tiempo completoCustomer Service RepresentativeAbout the Role: We are seeking a highly skilled Customer Service Representative to join our team at Recruit4Work. As a Customer Service Representative, you will be responsible for providing top-notch support to our customers, addressing both technical and administrative inquiries through various channels.Key...
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Customer Service Representative
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Madrid, Madrid, España Msx International Inc. A tiempo completoJob Title: Customer Service RepresentativeAbout the Role:Msx International Inc. is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any issues they may have.Key...
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Customer Service Representative
hace 1 semana
Madrid, España Sagan A tiempo completoApologies for missing that detail.Here's the revised job description: Job Title: Customer Service Representative Location: Remote (PST/CST Timezone) Work Schedule: Monday to Friday, 7 AM to 4 PM PST/CST Job Description: The Customer Service Representative plays a pivotal role in ensuring customer satisfaction by booking service appointments and handling...
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Customer Service Representative
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Madrid, Madrid, España Viking Assistance Group A tiempo completoWe are seeking a highly skilled Customer Service Representative to join our team at Viking Assistance Group.The ideal candidate will possess excellent communication skills, both written and verbal, and be fluent in English.As a Customer Service Representative, you will be responsible for receiving and responding to phone inquiries from customers who require...
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Customer Service Representative
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Madrid, Madrid, España Amadeus A tiempo completoJob Title: Service Account ManagerAbout the Role:As a Service Account Manager at Amadeus, you will be the primary customer care representative for strategic customers. Your key responsibilities will include monitoring service performance, fostering service/process improvements, and enhancing customer satisfaction.Key Responsibilities:* Primary customer care...
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Customer Service Representative
hace 1 mes
Madrid, Madrid, España MSX INTERNATIONAL A tiempo completoCustomer Service Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Conduct...
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Customer Service Representative
hace 1 mes
Madrid, Madrid, España Recruit4Work Sl A tiempo completoCustomer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Recruit4Work Sl. As a Customer Service Representative, you will be responsible for providing expert support to customers across multiple channels, including voice, email, and social media.Key Responsibilities:Assist customers with technical and...
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Customer Service Representative
hace 1 mes
Madrid, Madrid, España Recruit4Work Sl A tiempo completoAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team at Recruit4Work Sl. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their issues in a timely and professional manner.Key Responsibilities:Provide excellent customer service via...
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Customer Service Representative
hace 1 mes
Madrid, Madrid, España Recruitas A tiempo completoWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Our client is a global company that operates in the customer service...
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Customer Service Representative
hace 1 semana
Madrid, España Sagan A tiempo completoApologies for missing that detail. Here's the revised job description: Job Title: Customer Service RepresentativeLocation: Remote (PST/CST Timezone) Work Schedule: Monday to Friday, 7 AM to 4 PM PST/CST Job Description: The Customer Service Representative plays a pivotal role in ensuring customer satisfaction by booking service appointments and handling...
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Customer Service Representative
hace 1 mes
Madrid, Madrid, España Recruitas A tiempo completoWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their queries and concerns in a timely and professional manner.About the Role:As a Customer Service...
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Customer Service Representative
hace 1 mes
Madrid, Madrid, España Work International A tiempo completoCustomer Service RepresentativeAs a Customer Service Representative, you will be part of our team providing exceptional support to our clients. Your role will involve handling customer inquiries, resolving issues, and ensuring a positive experience for our clients.Key Responsibilities:Respond to customer inquiries via email, chat, and phoneResolve customer...
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Customer Service Representative
hace 1 mes
Madrid, Madrid, España Domestic & General Service Gmbh A tiempo completoJob Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Domestic & General Service Gmbh. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences, resolving queries effectively, and driving sales growth.Key Responsibilities:Engage with customers...
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Tourism Customer Service Representative
hace 2 semanas
Madrid, Madrid, España Sellfreenow A tiempo completo**Job Title:** Tourism Customer Service RepresentativeJob Summary:We are seeking a highly skilled Tourism Customer Service Representative to join our team at Sellfreenow. As a key member of our customer support team, you will be responsible for providing exceptional service to clients in Germany and France.Key Responsibilities:Provide customer service to...