Connected Drive, Team Leader
hace 2 días
.Company Description Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,500 associates at 28 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and logistics sectors as well as information and communication technology.Job Description We are currently looking for a passionate and dedicated team leader to join our Connected Drive Services. As a team leader, you will be responsible for leading and motivating a team of talented agents, ensuring that they provide exceptional service to our clients. You will also be responsible for monitoring and evaluating team performance, providing coaching and feedback, and implementing strategies to improve overall team productivity and efficiency.Responsibilities Distribute and assign tasks to a team of International agents.Continuous team monitoring through telephone tapping, reports, reviews, and statistics.Attend individual and group team meetings and correct deviations.Prepare reports and necessary documentation for supervision (checkpoints, monitoring, individual statistics, productivity reports).Team leadership, development coaching, and motivation.Develop administrative tasks based on management (staff absenteeism, activities validation, control times).Detect and evaluate service needs while participating in continuous improvement meetings.Support growth for the local team, in collaboration with the service supervisor (Management, Technical Implementations, Recruiting, labor discipline, and other topics).Coordinate activities with teams in other SO locations.Be an ambassador of the Bosch culture, promoting our unique history (rooted in 1886), mission, vision, and values, and actively promoting diversity, compliance, impact: experience, and other Bosch global initiatives.Qualifications Demonstrates the ability to collaborate with cross-functional teams.Ability to multi-task with limited resources and manage multiple competing priorities.Excellent verbal and written communication skills; proactive and self-driven.Candidates must have at least six months of experience in Bosch SO.In-depth expert level knowledge of Connected Drive Services is required.Working hours are 39 hours per week in the night shift; this position might require working on weekends.Fluency in English is required.Fluency in any other European languages will be a big plus.Command of Computer Tools, including MS Office.This is an internal offer only available for existing BOSCH SO employees; external applications will not be considered.Additional Information Impress us with your competence, personality, and commitment, and you'll be able to set out on a new career path
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Connected Drive, Team Leader
hace 6 días
Barcelona, España Bosch A tiempo completoJob DescriptionWe are currently looking for a passionate and dedicated team leader to join our Connected Drive Services.As a team leader, you will be responsible for leading and motivating a team of talented agents, ensuring that they provide exceptional service to our clients.You will also be responsible for monitoring and evaluating team performance,...
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Connected Drive, Team Leader
hace 2 días
Barcelona, España Robert Bosch Group A tiempo completo.Company Description Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,500...
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Connected Drive, Team Leader
hace 6 días
Barcelona, España Bosch Group A tiempo completoJob Description We are currently looking for a passionate and dedicated team leader to join our Connected Drive Services.As a team leader, you will be responsible for leading and motivating a team of talented agents, ensuring that they provide exceptional service to our clients.You will also be responsible for monitoring and evaluating team performance,...
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Connected Drive, Team Leader
hace 7 días
Barcelona, España Bosch Group A tiempo completo**Company Description** Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,500...
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Connected Drive, Team Leader
hace 2 días
Barcelona, España Robert Bosch Group A tiempo completoCompany DescriptionBosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,500...
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Connected Drive, Team Leader
hace 3 días
Barcelona, España Robert Bosch Group A tiempo completoCompany Description Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,500...
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Quedan 3 Días: Connected Drive, Team Leader
hace 3 horas
Barcelona, España Robert Bosch Group A tiempo completo.Company DescriptionBosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,500...
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Senior Agent, Connected Drive Team Lead
hace 3 semanas
Barcelona, Barcelona, España Bosch Group A tiempo completoJob SummaryWe are seeking a highly skilled Senior Agent to join our Connected Drive team as a Team Lead. This role will be instrumental in ensuring exceptional customer service standards and providing guidance and support to junior agents.About the RoleThis is a unique opportunity to work with a dynamic team and contribute to the success of our company. As a...
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Barcelona, Barcelona, España Bosch A tiempo completoAs a Senior Agent, you will play a vital role in ensuring the highest level of customer satisfaction and service quality in our Connected Drive team. Key responsibilities include handling complex customer inquiries, escalating issues, and providing guidance and support to junior agents. In this role, you will act as a brand ambassador, embodying and...
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Sales Team Leader
hace 3 semanas
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Sales Team Leader
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Barcelona, Barcelona, España Teleperformance Spain A tiempo completoOverviewTeleperformance, a world-renowned customer experience management leader, is seeking an experienced Sales Team Leader to drive commercial growth within our business unit.
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Transformation Leader: Drive Cluster Excellence
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hace 5 meses
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