Quedan 3 Días: Connected Drive, Team Leader
hace 23 horas
.Company DescriptionBosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,500 associates at 28 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and logistics sectors as well as information and communication technology.Job DescriptionWe are currently looking for a passionate and dedicated team leader to join our Connected Drive Services. As a team leader, you will be responsible for leading and motivating a team of talented agents, ensuring that they provide exceptional service to our clients. You will also be responsible for monitoring and evaluating team performance, providing coaching and feedback, and implementing strategies to improve overall team productivity and efficiency.ResponsibilitiesDistribute and assign tasks to a team of International agents.Continuous team monitoring through telephone tapping, reports, reviews, and statistics.Attend individual and group team meetings and correct deviations.Prepare reports and necessary documentation for supervision (checkpoints, monitoring, individual statistics, productivity reports).Team leadership, development coaching, and motivation.Develop administrative tasks based on management (staff absenteeism, activities validation, control times).Detect and evaluate service needs while participating in continuous improvement meetings.Support growth for the local team, in collaboration with the service supervisor (Management, Technical Implementations, Recruiting, labor discipline, and other topics).Coordinate activities with teams in other SO locations.Be an ambassador of the Bosch culture, promoting our unique history (rooted in 1886), mission, vision, and values, and actively promoting diversity, compliance, impact: experience, and other Bosch global initiatives.QualificationsDemonstrates the ability to collaborate with cross-functional teams.Ability to multi-task with limited resources and manage multiple competing priorities.Excellent verbal and written communication skills; proactive and self-driven.Candidates must have at least six months of experience in Bosch SO.In-depth expert level knowledge of Connected Drive Services is required.Working hours are 39 hours per week in the night shift; this position might require working on weekends.Fluency in English is required.Fluency in any other European languages will be a big plus.Command of Computer Tools, including MS Office.This is an internal offer only available for existing BOSCH SO employees; external applications will not be considered.Additional InformationImpress us with your competence, personality, and commitment, and you'll be able to set out on a new career path
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Connected Drive, Team Leader
hace 7 horas
Barcelona, España Robert Bosch Group A tiempo completo.Company Description Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,500...
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Connected Drive, Team Leader
hace 6 días
Barcelona, España Bosch A tiempo completoJob DescriptionWe are currently looking for a passionate and dedicated team leader to join our Connected Drive Services.As a team leader, you will be responsible for leading and motivating a team of talented agents, ensuring that they provide exceptional service to our clients.You will also be responsible for monitoring and evaluating team performance,...
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Connected Drive, Team Leader
hace 2 días
Barcelona, España Robert Bosch Group A tiempo completo.Company Description Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,500...
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Connected Drive, Team Leader
hace 2 días
Barcelona, España Robert Bosch Group A tiempo completo.Company Description Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,500...
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Connected Drive, Team Leader
hace 7 horas
Barcelona, España Robert Bosch Group A tiempo completo.Company Description Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,500...
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Connected Drive, Team Leader
hace 6 días
Barcelona, España Bosch Group A tiempo completoJob Description We are currently looking for a passionate and dedicated team leader to join our Connected Drive Services.As a team leader, you will be responsible for leading and motivating a team of talented agents, ensuring that they provide exceptional service to our clients.You will also be responsible for monitoring and evaluating team performance,...
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Connected Drive, Team Leader
hace 1 semana
Barcelona, España Bosch Group A tiempo completo**Company Description** Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,500...
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Connected Drive, Team Leader
hace 7 horas
Barcelona, España Robert Bosch Group A tiempo completoCompany DescriptionBosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,500...
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Connected Drive, Team Leader
hace 2 días
Barcelona, España Robert Bosch Group A tiempo completoCompany DescriptionBosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,500...
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Connected Drive, Team Leader
hace 4 días
Barcelona, España Robert Bosch Group A tiempo completoCompany Description Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,500...
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Connected Drive, Team Leader
hace 1 hora
Barcelona, España Robert Bosch Group A tiempo completoCompany DescriptionBosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,500...
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Connected Drive, Team Leader
hace 19 horas
Barcelona, España Robert Bosch Group A tiempo completoCompany Description Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,500...
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Senior Agent, Connected Drive Team Lead
hace 4 semanas
Barcelona, Barcelona, España Bosch Group A tiempo completoJob SummaryWe are seeking a highly skilled Senior Agent to join our Connected Drive team as a Team Lead. This role will be instrumental in ensuring exceptional customer service standards and providing guidance and support to junior agents.About the RoleThis is a unique opportunity to work with a dynamic team and contribute to the success of our company. As a...
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Barcelona, Barcelona, España Bosch A tiempo completoAs a Senior Agent, you will play a vital role in ensuring the highest level of customer satisfaction and service quality in our Connected Drive team. Key responsibilities include handling complex customer inquiries, escalating issues, and providing guidance and support to junior agents. In this role, you will act as a brand ambassador, embodying and...
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Quedan 3 Días Hr Generalist
hace 3 semanas
Barcelona, España Rina Piraeus Team A tiempo completo.City: BarcelonaLocation: Barcelona, ESContract Type: PermanentDivision: Global Human ResourcesLevel of experience: IntermediateRINA is currently recruiting for a HR Generalist to join its office in Barcelona, Spain within the Global Human Resources Division.MissionAs the HR Generalist, you will be managing a comprehensive range of HR activities, including...
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Team Leader De Frontend
hace 4 meses
Barcelona, España The Talent Room A tiempo completoBuscamos un TEAM LEADER DE FRONTEND para nuestro cliente, un partner tecnológico que proporciona tecnologías y Data Intelligence para impulsar ventas y mejorar el rendimiento en mercados fragmentados.¿Cómo será tu día a día?Como Team Leader de Frontend, integrado en el equipo de Cloud, tu misión será:Definir la arquitectura frontend del...
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Director Of Monetization Quedan 3 Días
hace 23 horas
Barcelona, España Tyrads A tiempo completo.Job Title: Supply Partner DirectorLocation: EuropeAbout the Role:We are seeking an experienced and strategic Supply Partner Director to lead our revenue optimization efforts across our offerwall products. This pivotal role will focus on building and maintaining strategic partnerships with top publishers, developing a high-performing team, and driving...
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Sales Team Leader
hace 3 semanas
Barcelona, Barcelona, España Doctoralia España A tiempo completoCompany OverviewDoctoralia España, a leading provider of innovative healthcare solutions, is seeking an experienced Sales Team Leader to join our team.Job DescriptionWe are looking for a highly skilled sales professional with a proven track record in managing high-performing sales teams. As our ideal candidate, you will be responsible for developing and...
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Data Analyst Team Lead Quedan 3 Días
hace 2 meses
Barcelona, España Tbwa ChiatDay Inc A tiempo completoAppodeal is a dynamic US-based product company with a truly global presence.We have offices in Warsaw and Barcelona, along with remote team members located around the world.Our company thrives on diversity, collaboration, and innovation, making us a leader in the mobile app monetization space.At Appodeal, we're more than just a company—we're a team united...
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Quedan 3 Días Product Designer
hace 2 meses
Barcelona, España Edreams Odigeo A tiempo completo.As you contemplate your future, you might be asking yourself, what's the next step?Start your journey with us! We're seeking an experienced and highly creative Product Designer, with ecommerce experience, to join our Product Design team, in Barcelona. To create meaningful and memorable experiences that delight our customers and drive profit to the business....