Customer Service Associate – B2B

hace 2 meses

Barcelona, España Dow Jones A tiempo completo

.Job DescriptionThe Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron's, MarketWatch, Dow Jones Factiva, and Dow Jones Risk & Compliance.You will find that we are a collaborative group, focused on delivering excellence during every customer interaction.Customer Service Associate - B2BBased in : Barcelona (EMEA)Reports to : Customer Service SupervisorPosition Summary :The position resides in the Customer Service Team, reporting to the Customer Service Supervisor. We are currently looking for a Customer Service Associate.Someone who has a passion for helping people and truly has a can-do attitude. We are offering a career with a recognized leader in the world of global news and business information.Please note that this role includes working on select weekends and public holidays.Key Responsibilities :Provide high-level telephone, email, and web chat support for the Dow Jones suite of B2B products; including Factiva, Dow Jones Risk & Compliance, and Dow Jones Newswires.Answer global customer queries concerning content / data, product navigation, billing / account administration, and more.Provide professional-level support to retain Dow Jones customers and increase customer loyalty.Strong ability to multitask, prioritize, and enthusiastically investigate and resolve customers' queries while consistently providing superior levels of customer service.Ensure all relevant procedures are followed from beginning to resolution.Ensure all key performance indicators and service levels are met.Actively seek out opportunities for self-improvement, and participate in new product and procedural training.Work with other Dow Jones departments to ensure escalated issues are handled efficiently and correctly

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