Customer Service Associate
hace 2 semanas
The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.
Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron’s, MarketWatch, Dow Jones Factiva, and Dow Jones Risk & Compliance. You will find that we are a collaborative group, focused on delivering excellence during every customer interaction.
Customer Service Associate - B2B
Based in: Barcelona (EMEA)
Reports to: Customer Service Supervisor
Position Summary:
The position resides in the Customer Service Team, reporting to the Customer Service Supervisor. We are currently looking for a Customer Service Associate. Someone who has a passion for helping people and truly has a can-do attitude. We are offering a career with a recognized leader in the world of global news and business information. Please note that this role includes working on select weekends and public holidays.
Key Responsibilities:
- Answer global customer queries concerning content/data, product navigation, billing/account administration, and more.
- Provide professional-level support to retain Dow Jones customers and increase customer loyalty.
- Strong ability to multitask, prioritize, and enthusiastically investigate and resolve customers' queries while consistently providing superior levels of customer service.
- Ensure all relevant procedures are followed from beginning to resolution.
- Ensure all key performance indicators and service levels are met.
- Actively seek out opportunities for self-improvement, and participate in new product and procedural training.
- Work with other Dow Jones departments to ensure escalated issues are handled efficiently and correctly.
QUALIFICATIONS:
Required
- Highly proficient in German and English for both written and verbal communication within a corporate environment (the majority of the customer interactions are in English)
- Commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions
- Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner
- Ability to maintain a positive attitude in an often busy and stressful environment
- Attention to detail and the ability to multitask, prioritize, and meet deadlines
- Ability to follow a large set of procedural guidelines and to be independently resourceful when investigating/researching complex customer queries
- A positive outlook on change and a flexible approach to team-based work environment and structure
Preferred
- Experience in a contact center and/or customer service environment
Desired
- Salesforce experience is a plus
- Desire to grow within the company
- College degree desired
- Previous research experience desired
- Fluency in French/Russian/Spanish/Japanese a plus (in addition to the language applied for)
Our Benefits
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Insurance Plans
- Family Care Benefits
- Subscription Discounts
- Employee Referral Program
Business Area: Dow Jones - Customer Service
Job Category: Customer Service & Contact Center Operations
Union Status:
Non-Union role
Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
Req ID: 41970
-
Customer Service Associate
hace 2 semanas
Barcelona, España Dow Jones A tiempo completoThe Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron’s,...
-
Customer Service Associate
hace 5 días
Barcelona, Barcelona, España Dow Jones A tiempo completoThe Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron's,...
-
Customer Service Associate
hace 5 días
Barcelona, Barcelona, España Dow Jones A tiempo completoJob Description:The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street...
-
Customer Service Associate
hace 5 días
Barcelona, Barcelona, España Dow Jones A tiempo completoCustomer Service Associate - B2B (German) in BARCELONA , Spain Job Description: The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and...
-
Customer Service Associate
hace 3 semanas
Barcelona, Barcelona, España Dow Jones A tiempo completoJob Description:The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street...
-
Customer Service Associate
hace 4 semanas
Barcelona, Barcelona, España Dow Jones A tiempo completoJob Description:The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street...
-
Global Service Associate
hace 5 días
Barcelona, Barcelona, España HSP Group A tiempo completoJob InformationIndustry Customer ServicePreferred Location Barcelona, US-TampaRemote JobAbout usWe help companies manage their international operations and expand globally.This is a remote position.The role of Global Service Associate ('GSA') forms the backbone of the HSP Group Customer service delivery experience. Acting as the primary contact point for our...
-
Customer Service Associate
hace 4 semanas
Barcelona, España Dow Jones A tiempo completoJob Description : The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall...
-
Customer Service Associate
hace 4 semanas
Barcelona, España Dow Jones A tiempo completo**Job Description**: The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street...
-
Customer Service Associate
hace 4 semanas
Barcelona, España Dow Jones A tiempo completo**Job Description**: The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street...
-
Customer Service Associate
hace 3 semanas
Barcelona, España Dow Jones A tiempo completo**Job Description**: The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street...
-
Customer Service Associate Director
hace 1 mes
Barcelona, España Wolters Kluwer A tiempo completoWolters Kluwer Tax & Accounting Europe is a leading provider of tax, accounting and audit information, software and services to the small-to-large firm and corporate market segments in Europe. Wolters Kluwer, a market-leading global information services company, has served tax, accounting and business professionals since 1913. In 2021 we launched the...
-
Customer Service
hace 3 semanas
Barcelona, España Hays A tiempo completoJob summary Multinational company in the life sciences sectorCustomer Service role with focus on customer support and order managementExcellent communication skills and experience in B2B customer service Job seniority: associate level Responsibilities • Provide support to customers via phone and email• Process orders and track shipments• Manage...
-
Customer Service
hace 1 mes
Barcelona, España Hays A tiempo completoJob summary Multinational company in the life sciences sectorCustomer Service role with focus on customer support and order managementExcellent communication skills and experience in B2B customer service Job seniority: associate level Responsibilities • Provide support to customers via phone and email• Process orders and track shipments• Manage...
-
Customer Service Associate
hace 2 semanas
Barcelona, España Dow Jones A tiempo completoCustomer Service Associate - B2B (German) in BARCELONA , Spain Job Description: The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and...
-
Customer Service Associate – B2B
hace 5 días
Barcelona, Barcelona, España Dow Jones A tiempo completoJob Description : The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street...
-
Customer Service Associate
hace 5 días
Barcelona, Barcelona, España Smeetz A tiempo completoOur Offer At Smeetz, we are dedicated to revolutionizing the way visitor attractions manage their sales and optimize their revenue. As a unified commerce Software-as-a-Service (SaaS) platform powered by AI, we provide attractions such as theme parks, museums, and theaters with an all-in-one solution to effectively manage, market, and price their products.We...
-
Customer Service Associate
hace 2 semanas
Barcelona, España Dow Jones A tiempo completo**Job Description**: The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street...
-
Customer Service Associate
hace 5 días
Barcelona, Barcelona, España Smeetz A tiempo completoOur Offer At Smeetz, we are dedicated to revolutionizing the way visitor attractions manage their sales and optimize their revenue. As a unified commerce Software-as-a-Service (SaaS) platform powered by AI, we provide attractions such as theme parks, museums, and theaters with an all-in-one solution to effectively manage, market, and price their products.We...
-
Customer Service Associate
hace 2 semanas
BARCELONA, España Dow Jones A tiempo completoJob Description: The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall...
