1St Line Support Analyst/ Engineer
hace 3 semanas
Who we are.
We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.
Together we create reliable and responsive digital foundations for the world's businesses, institutions, and communities.
SERVICE DESK AGENT Experience between 1 and 3 years in Service Desk Level I - II areas.
Help and support to the workstation: telephone, remote/on-site support.
Monitoring: ICT systems, proprietary software platforms, workflows.
Alert resolution: Attention, resolution and escalation of incidents (Hardware-Software) remote-presential.
Management of service requests: Hard / Soft Telephone support: queries, technical advice.
Systems Administration: basic tasks.
Used to work with Knowledge Management documentation: reading/documentation.
Customer Service skills and abilities.
Functional vision of services and technical platforms.
Ability to work in a team.
Availability for rotating shifts.
Mandatory Technical Skills: Medium-High level: microcomputing, networks, servers, management computing, audiovisual computing - valuable - , Windows.
Valuable certifications: Windows administration, ITIL, Microsoft Office.
Languages: Spanish, Technical English.
Learn more about us At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged.
Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity.
With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology.
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