1St Line Support Analyst/ Engineer

hace 3 semanas


Madrid, España Atos Se A tiempo completo

Who we are.We are a team of passionate experts with a clear ambition: applying digital technology toadvance what mattersfor our clients and society.Together we createreliable and responsive digital foundationsfor the world's businesses, institutions, and communities.SERVICE DESK AGENTExperience between 1 and 3 years in Service Desk Level I - II areas.Help and support to the workstation: telephone, remote/on-site support.Monitoring: ICT systems, proprietary software platforms, workflows.Alert resolution: Attention, resolution and escalation of incidents (Hardware-Software) remote-presential.Management of service requests: Hard / Soft Telephone support: queries, technical advice.Systems Administration: basic tasks.Used to work with Knowledge Management documentation: reading/documentation.Customer Service skills and abilities.Functional vision of services and technical platforms.Ability to work in a team.Availability for rotating shifts.Mandatory Technical Skills:Medium-High level: microcomputing, networks, servers, management computing, audiovisual computing - valuable -, Windows.Valuable certifications: Windows administration, ITIL, Microsoft Office.Languages:Spanish, Technical English.Learn more about usAt Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged.
Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity.
With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology.#J-18808-Ljbffr



  • Madrid, España Jr Spain A tiempo completo

    col-wideJob Description:**Perma**nent**, full time**Data Interchange is a leading provider of electronic data interchange (EDI) and eBusiness integration solutions to over 4,000 global organisations, providing critical functionality for managing communications and data transformation within and beyond the enterprise.A fantastic opportunity has arisen within...


  • Madrid, España Data Interchange A tiempo completo

    Permanent, full-timeData Interchange is a leading provider of electronic data interchange (EDI) and eBusiness integration solutions to over 4,000 global organisations, providing critical functionality for managing communications and data transformation within and beyond the enterprise. A fantastic opportunity has arisen within our Service Desk team for a 1st...


  • Madrid, España Jr Spain A tiempo completo

    Job Description:Permanent, full timeData Interchange is a leading provider of electronic data interchange (EDI) and eBusiness integration solutions to over 4,000 global organisations, providing critical functionality for managing communications and data transformation within and beyond the enterprise.A fantastic opportunity has arisen within our Service Desk...


  • Madrid, España Atos A tiempo completo

    SERVICE DESK AGENT User support experience. Minimum English level B2 required. Experience between 1 and 3 years in Service Desk Level I - II areas. Help and support to the workstation: telephone, remote/on-site support. Monitoring: ICT systems, proprietary software platforms, workflows. Alert resolution. Attention, resolution and...


  • Madrid, España Atos A tiempo completo

    Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 13 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions through its Digital Transformation...


  • Madrid, España Atos Se A tiempo completo

    Who we are.We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.Together we create reliable and responsive digital foundations for the world's businesses, institutions, and communities.SERVICE DESK AGENT Experience between 1 and 3 years in Service Desk Level I - II...


  • Madrid, España Atos Se A tiempo completo

    Who we are.We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.Together we create reliable and responsive digital foundations for the world's businesses, institutions, and communities.SERVICE DESK AGENT Experience between 1 and 3 years in Service Desk Level I - II...


  • Madrid, España Atos Se A tiempo completo

    Who we are.We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.Together we create reliable and responsive digital foundations for the world's businesses, institutions, and communities.SERVICE DESK AGENTExperience between 1 and 3 years in Service Desk Level I - II...


  • Madrid, España Atos Se A tiempo completo

    Who we are.We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.Together we create reliable and responsive digital foundations for the world's businesses, institutions, and communities.Learn more on Advancing what matters .JOB POSITION: SERVICE DESK AGENTSHORT...


  • Madrid, España Atos Se A tiempo completo

    Who we are.We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.Together we create reliable and responsive digital foundations for the world's businesses, institutions, and communities.SERVICE DESK AGENTExperience between 1 and 3 years in Service Desk Level I - II...


  • Madrid, España Atos A tiempo completo

    JOB POSITION: SERVICE DESK AGENT SHORT DESCRIPTION:   Service Desk Agent have a wide range of responsibilities, which can include: Help and support to the workstation: telephone, remote/onsite support. Monitoring: ICT systems, proprietary software platforms, workflows. Alert resolution. Attention, resolution and escalation of incidents...


  • Madrid, España ASK4 Ltd A tiempo completo

    **Volete iniziare la vostra carriera nel settore tecnologico con una formazione completa e un'esperienza pratica?** **Vi piace aiutare le persone a risolvere i problemi tecnici e fornire un eccellente servizio clienti?** **Vuoi lavorare a fianco di un team di ingegneri di talento e sviluppare il tuo talento?** **Potresti far parte del team di assistenza...


  • Madrid, España Sabio Group A tiempo completo

    Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. - Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and...


  • Madrid, España Sabio Group A tiempo completo

    Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. - Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and...


  • Madrid, Madrid, España Trc Talent Solutions A tiempo completo

    Job SummaryWe are seeking a skilled Assembler 1st Line Technician to join our team at Trc Talent Solutions. As an Assembler 1st Line Technician, you will be responsible for assembling and installing components and subassemblies in accordance with production specifications and standards.Key Responsibilities:Read and interpret production drawings and work...


  • Madrid, Madrid, España Trc Talent Solutions A tiempo completo

    Job SummaryWe are seeking a skilled Assembler 1st Line Technician to join our team at Trc Talent Solutions. As an Assembler 1st Line Technician, you will be responsible for assembling and installing components and subassemblies in accordance with production specifications and standards.Key Responsibilities:Read and interpret production drawings and work...


  • Madrid, España Grupo Crit A tiempo completo

    Proceso de selección continuo.Funciones Responsibilities• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.• Identify, evaluate and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at...


  • Madrid, España Grupo Crit A tiempo completo

    Proceso de selección continuo.Funciones Responsibilities- Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.- Identify, evaluate and prioritize customer problems and complaints.- Analyze customer problems and formulate plans of resolution.- Assist in identifying resolution gaps at the...


  • Madrid, España Signify A tiempo completo

    We're looking for a Customer Service Engineer to join our (Global) Customer Satisfaction team in Madrid. Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we're transforming our industry.As the...


  • Madrid, Madrid, España Ask4 Ltd A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Second Line Technical Support Engineer to join our dynamic and innovative IT solutions department. As a key member of our team, you will play a crucial role in providing exceptional customer service and technical support to our clients.Key ResponsibilitiesWorking on server software installations,...