Spanish Customer Service Agent

hace 3 días


Madrid, España Rank Group A tiempo completo

.YoBrands (part of The Rank Group PLC), is the digital arm of Rank International, and expanding on and offline gambling company focused on online bingo, casino, and sports betting.With 4 leading brands: Yobingo, YoCasino, YoSports and Enracha our goal is to provide entertainment to our customers with our websites and apps, so they can access our products from their mobile phones, tablets, and computers.Our company offers our own bingo and slots software and more than 2000 games from the best game providers. With teams in Barcelona, Ceuta and Malta, we always strive to bring joy and security to our customers. We are always looking to create innovative experiences and encourage our colleagues to grow within the company.This role is not a remote position, you are required to work and live in Ceuta.Come join our amazing Customer Service team in Ceuta We are seeking a dedicated individual who excels in communicating and responding to multi-channel contacts, ensuring the highest level of satisfaction.Ensure accurate records of all work undertaken through effective use of internal systems, adhering to procedure and quality standardsResolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problemContributing to a continual enhancement of customer service, by providing ideas and suggestions on how to improve procedures and develop the departmentDemonstrate a high level of competency with regards to the Contact Centre systems, company policies and proceduresRespond to any technical, account related and promotional questionsComplete accurate records of interactions and accounts, maintaining a detailed customer data baseIdentify areas and provide feedback where improvements could be made to enhance the customer experience.Native Spanish speaker and good communication in EnglishExcellent communication and conversational skills with an enthusiastic and friendly approachAbility to create trust and excellent persuasive and influencing skillsExperience of working in a customer environment – Previous customer service or sales experience is an assetExcellent IT skills and ability / capability to use multiple customer contact systems and good proficiency with Microsoft officeFast learner and comfortable using new systems and technology#LI-MS1 #LI-OnsiteYou're probably wondering outside of a fun, exciting and varied role – what else do you get? You'll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we're here for you.We'll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us



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