Product Owner Salesforce Service Cloud

hace 4 semanas

Granada, España Sd Worx A tiempo completo

.SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life, so companies of any size can turn Human Resources into a source of value for the business and the people in it.Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent. Are you ready to join us?Your roleThe role is within the environment of our Enterprise Tools, the Product Owner of the Salesforce Service Cloud domain is responsible for maximising the value of these tools by means of, amongst others, effective backlog management and the evolution of these tools within the SD Worx product landscape.As a member of an international team, the product owner is working closely together with internal stakeholders, the product team as well as other teams to create user stories and to prioritize these for the team, thereby considering the support that must be delivered on the yet existing tools and the future plans. Together with the team you take the end-to-end responsibility to further evolve the tools and you follow up on projects from start to finish.The Salesforce Service Cloud team is responsible for the service management in our enterprise value chain meaning that all questions of our customers around the services they have bought from us are coming through this tool and then are distributed to the correct persons in the company that need to follow up or answer these questions. The focus is thus making sure that customers' requests are handled by someone in SD Worx for all countries that we are active in.What do we have to offer?An attractive salary based on your experience and achievement. And the freedom to compose your personal benefit package.A dynamic environment: flexible working hours and working from home – everything is negotiableLearning opportunities: through an individual development plan and professional trainingCareer growth: whether you want to become more of an expert in your field our you want to expand your knowledge more horizontally, there is always room to grow within SD WorxWhat do you have to offer?Degree in IT/IT related fields or equal by experience.Min 5 years of experience as a Product Owner, ideally experience in Salesforce and Service Management ProcessesExcellent analytical, communication and problem-solving skills.Able to acquire quickly a good insight into the SD Worx business.Can translate business needs into clear requirements and objectives.Experience in working in Agile squads. Working in international environment is considered as a plus.Strong in process thinking, attitude of continuous optimization.Can prioritize, meet deadlines and work under pressure.Strong focus on scale and standardization.Making sure the team understands requirements correctly

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