Product Owner Salesforce Service Cloud Expert

hace 4 semanas


Granada, Granada, España Sd Worx A tiempo completo

The role of Product Owner for Salesforce Service Cloud is a key position within the Enterprise Tools environment at SD Worx. As a Product Owner, you will be responsible for maximizing the value of these tools through effective backlog management and evolution within the SD Worx product landscape.

Working closely with internal stakeholders, the product team, and other teams, you will create user stories and prioritize them for the team, considering the support required for existing tools and future plans. Together with the team, you will take end-to-end responsibility for further evolving the tools and following up on projects from start to finish.

The Salesforce Service Cloud team is responsible for service management in our enterprise value chain, ensuring that all customer inquiries are handled by the correct personnel in the company. Your focus will be on making sure that customer requests are handled efficiently across all countries where SD Worx operates.

We offer an attractive salary based on your experience and achievement, as well as the freedom to compose your personal benefit package. You will also have the opportunity to work in a dynamic environment with flexible working hours and the possibility of working from home.

Our company values learning and growth, and we offer individual development plans and professional training to help you expand your knowledge and skills. Whether you want to become more of an expert in your field or explore new areas, there is always room to grow within SD Worx.

To be successful in this role, you will need a degree in IT or a related field, or equivalent experience. A minimum of 5 years of experience as a Product Owner, ideally with experience in Salesforce and Service Management Processes, is also required. Excellent analytical, communication, and problem-solving skills are essential, as well as the ability to quickly gain insight into the SD Worx business.

You will also need to be able to translate business needs into clear requirements and objectives, work effectively in Agile squads, and have strong stakeholder management skills. Experience working in an international environment is considered a plus, and you should be able to prioritize, meet deadlines, and work under pressure.

Strong focus on scale and standardization is also required, as well as the ability to ensure that the team understands requirements correctly. You will be responsible for defining necessary competences in the squad together with the Scrum Master, Agile Coach, and Tribe Lead.

As a team player and flexible individual, you will be able to adapt to changing circumstances and work collaboratively with others to achieve common goals.



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