Wfm Command Center Manager, Diabetes Support

hace 4 semanas

Calvos de Randín, España Society Of Workforce Planning Professionals A tiempo completo

.WFM Command Center Manager – Virtual or San Antonio, TX – Medtronic Posted On: 12-15-2021Position Title: WFM Command Center Manager, Diabetes SupportJob Location: Virtual or San Antonio, TX The Medtronic Diabetes Business is one of the most exciting, dynamic and challenging spaces in the medical device industry. More than 463 million patients worldwide suffer from diabetes and this is expected to reach close to 600 million in 10 years. The diabetes device industry is unique in that technologies available to monitor and manage diabetes are starting to converge with consumer electronics technology. As such, the decision dynamics are evolving: patients have a stronger voice in therapy choice, care is transitioning away from specialists, and the role of artificial intelligence is elevating care. Medtronic Diabetes is transforming its business to adapt to this change and create meaningful differentiation to drive customer preference and revenue growth. Under the direction of the Director of Workforce Management, Commercial Quality and Service Analytics, the Workforce Manager, Command Center will play a key role in the Diabetes Americas region, in improving the delivery of customer service by providing workforce optimization guidance. The leader will have accountability for the Medtronic Diabetes America's US and Manila, Philippines based command center 24×7 operation. In this role, you will be responsible for meeting service objectives, and initiating proactive and appropriate action around opportunities in staffing, planning, and command functions from a real-time perspective. The role will manage a team of 9 people and will work cross functionally with business leaders in the Americas organization as well operating teams in the customer care, patients' financial services and installed base organization. A Day in the Life Responsibilities may include the following and other duties may be assigned: Provide 24x7x365 real time global command center oversight Monitor BPO and international managed operations Responsible for meeting business service level metrics and optimizing agent resources to meet the call arrival patterns for each scheduled interval. Responsible for communication of intraday performance trends, barriers and risks impacting the call center's ability to meet the service level goals. Responsible for reallocation of agent resources based on current intraday interval performance spikes and dips, caused by planned or unplanned events and technology outages. Intraday management of requests for scheduled activities (Meetings, Trainings, Coaching, etc.). Monitor adherence activities to provide call center management with data to support coaching when needed and ensure adjustments are made when applicable to protect the integrity of Adherence data reporting and agent occupancy

  • [J794] | Wfm Command Center Manager, Diabetes Support

    hace 1 día

    Calvos de Randín, España Ares Consultores A tiempo completo

    Society of Workforce Planning Professionals 10 Dec | Society of Workforce Planning Professionals | Calvos de RandínWFM Command Center Manager – Virtual or San Antonio, TX – Medtronic Posted On: 12-15-2021Position Title: WFM Command Center Manager, Diabetes SupportJob Location: Virtual or San Antonio, TXThe Medtronic Diabetes Business is one of the most...

  • J794 | Wfm Command Center Manager, Diabetes Support

    hace 14 horas

    Calvos de Randín, España Ares Consultores A tiempo completo

    Society of Workforce Planning Professionals 10 Dec | Society of Workforce Planning Professionals | Calvos de Randín WFM Command Center Manager – Virtual or San Antonio, TX – Medtronic Posted On: 12-15-2021 Position Title: WFM Command Center Manager, Diabetes Support Job Location: Virtual or San Antonio, TX The Medtronic Diabetes Business is one of the...

  • Wfm Command Center Manager, Diabetes Support

    hace 5 meses

    Calvos de Randín, España Society Of Workforce Planning Professionals A tiempo completo

    WFM Command Center Manager – Virtual or San Antonio, TX – MedtronicPosted On: 12-15-2021Position Title: WFM Command Center Manager, Diabetes SupportJob Location: Virtual or San Antonio, TXThe Medtronic Diabetes Business is one of the most exciting, dynamic and challenging spaces in the medical device industry. More than 463 million patients worldwide...

  • Wfm Command Center Manager, Diabetes Support

    hace 4 meses

    Calvos de Randín, España Society Of Workforce Planning Professionals A tiempo completo

    WFM Command Center Manager – Virtual or San Antonio, TX – MedtronicPosted On: 12-15-2021Position Title: WFM Command Center Manager, Diabetes SupportJob Location: Virtual or San Antonio, TXThe Medtronic Diabetes Business is one of the most exciting, dynamic and challenging spaces in the medical device industry. More than 463 million patients worldwide...

  • WFM Command Center Manager, Diabetes Support

    hace 4 semanas

    Randín, España Society of Workforce Planning Professionals A tiempo completo

    WFM Command Center Manager – Virtual or San Antonio, TX – Medtronic Posted On: 12-15-2021Position Title: WFM Command Center Manager, Diabetes SupportJob Location: Virtual or San Antonio, TX The Medtronic Diabetes Business is one of the most exciting, dynamic and challenging spaces in the medical device industry. More than 463 million patients...

  • Workforce Optimization Manager, Diabetes Support Team

    hace 4 semanas

    Calvos, Orense, España Society Of Workforce Planning Professionals A tiempo completo

    The Society Of Workforce Planning Professionals is seeking a highly skilled Workforce Optimization Manager to join our team in the Medtronic Diabetes Business. This dynamic and challenging role will play a key part in improving the delivery of customer service by providing workforce optimization guidance.About the RoleAs a Workforce Optimization Manager, you...

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    OverviewThe Society of Workforce Planning Professionals is a dynamic organization that aims to transform the diabetes device industry by adapting to changing technologies and consumer preferences. As a key player in this transformation, we are seeking a highly skilled Director of Workforce Optimization and Strategic Planning to join our team.Job...

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