Delivery, Supervisor
hace 6 días
RoleThe Service Manager is responsible for engaging and coordinating the team in all day to day service activities. You will ensure that the team is properly resourced, trained and skilled to enable deliverables to be met timely and accurately and using the agreed upon standards.You are responsible for the adherence of all applicable internal standard processes, as well as listening point to anticipate, prevent and manage any staffing issues.You will need to perform active management, understand the levels of progress and specific needs for each individual whilst recognizing how the team fit into the larger delivery picture.As the Service Manager you are expected to display decision-making skills that support all company and service policies while maintaining a professional environment for all team members.RESPONSIBILITIESSupports the associates and specialists enabling them to independently work from end to end, by monitoring, organizing and coordinating the resolution of any blocking issuesEffectively manage and monitor ticket queues using the appropriate BI tools to ensure tickets are handled per the defined timelines, correct categorization, do not exceed expected thresholds and are processed per defined quality standardsCoordinate training on ticket management as neededEffectively monitor and track all client SLAs using the appropriate BI tools to ensure adherence to reporting calendar and standard processes;if SLA are not being met, root cause and action plan to be collected and followed-upAbility to utilize the hrX suite of tools as it relates to the scope of their teamUndertake, support and manage a Root Cause Analysis (RCA) when an issue occurs resulting in a client escalation ensuring that mitigating actions are implementedSupport the detection of deviations from the contractually defined standard scope of service and calendar ensuring the Change Request process and the Defective Input process is followedUnderstand global standard processes as well as contractual scope of service for their teamDetect and solve possible inefficiencies in processesTo support Specialist activities for specific accounts when the need arisesStrong ability to coach, develop action plans, which maximize performance, and provide effective feedback and share business updates as appropriateSupport the recruitment, induction, onboarding, training, moves, contract changes and exiting processes, ensuring these standards and followed are properly trackedManage accesses on all applicable systems for their team and support on logistical issuesEnsure compliant use of all systems and Company propertiesPerform performance review for their team in collaboration with the Operation ManagerSupport and manage the team to ensure SOC complianceEnsure the team understands and follows the Defined Work Instructions (DWIs) and other process documentation. Monitor the periodic review of DWIs and ensure that DWIs are completed, stored as per standards, and up to dateManage TRS and all time-related standard processes for their team : back-ups, shifts, holiday coverage, absences, presence in trainings, overtime, work at home, etc.Based on the standard process requirements, inform / consult with the Operation ManagerManage schedule adherence, team productivity, capacity and utilizationAbility to recognize and deal appropriately with sensitive and confidential informationSupport and adhere to all security compliance procedures while managing security incidents as per the defined processSupport technical issue coordination and resolutionMaintain a professional environment; correct behaviours and enforce the use of business etiquetteWork in very strict, positive and flexible collaboration with the Operation ManagerLiaise and collaborate with other departments as appropriate, including QA, Service Readiness, AS, receptionContribute to team meetings and raise any issues immediately to Team Lead and Operations Manager, as applicableTo be up to date with all Alight announcements and communicationsBuild good relationships with all lines of businesses where appropriateParticipates in other projects and activities compatible with own skills as needed and assignedREQUIREMENTSStrong experience and expertise in HR data managementPrevious experience with new Client implementation, Change Requests, data interfaces is strongly desirableStrong knowledge of MS Office tools such as Excel, Word, and PowerPointFlexibility to support a global and fast paced environmentAttention to detailExcellent written and verbal skillsSelf-motivated and a willingness to learnAbility to collaborate and work in a team environment, as well as independently while adhering to processes and proceduresEssential2-3 years relevant experience in an HR consulting, HR / Payroll Outsourcing or Corporate environment.HRIS knowledge : Workday, SAP, or PeopleSoft knowledge preferredFluent English both written and spoken allowing effective communication in professional environmentDesirableBA / BS in a business-related field such as accounting, Human Resources or Business or equivalent combination of education & experienceExperience managing a teamWe offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.#J-18808-Ljbffr
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Delivery, Supervisor
hace 3 semanas
Granada, España Alight Solutions A tiempo completoDelivery, Supervisor Granada Granada, Andalusia, ES Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll &...
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Delivery, Supervisor
hace 2 semanas
Granada, Granada, España Alight Solutions A tiempo completoDelivery, Supervisor Granada Granada, Andalusia, ES Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll &...
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Delivery, Supervisor
hace 4 semanas
Granada, España Alight Solutions A tiempo completo.Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital ('Divested Group')....
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Delivery, Supervisor
hace 2 semanas
Granada, Granada, España Alight Solutions A tiempo completoYour candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital ('Divested Group')....
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Delivery, Supervisor
hace 2 semanas
Granada, Granada, España Alight A tiempo completoRoleThe Service Manager plays a crucial role in overseeing and coordinating the team's daily service activities. Your main responsibilities include ensuring the team is well-equipped, trained, and competent to meet deadlines with precision and according to set standards. You are tasked with upholding internal standard processes, addressing staffing issues...
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Delivery, Supervisor
hace 6 días
Granada, España Alight A tiempo completo.RoleThe Service Manager is responsible for engaging and coordinating the team in all day to day service activities. You will ensure that the team is properly resourced, trained and skilled to enable deliverables to be met timely and accurately and using the agreed upon standards.You are responsible for the adherence of all applicable internal standard...
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Delivery, Supervisor
hace 4 semanas
Granada, España Alight A tiempo completo**The Role**: The Service Manager is responsible for engaging and coordinating the team in all day to day service activities. You will ensure that the team is properly resourced, trained and skilled to enable deliverables to be met timely and accurately and using the agreed upon standards. You are responsible for the adherence of all applicable internal...
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Delivery, Supervisor
hace 13 horas
Granada, España Alight A tiempo completo**The Role**: The Service Manager is responsible for engaging and coordinating the team in all day to day service activities. You will ensure that the team is properly resourced, trained and skilled to enable deliverables to be met timely and accurately and using the agreed upon standards. You are responsible for the adherence of all applicable internal...
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Delivery, Supervisor
hace 2 semanas
Granada, Granada, España Alight A tiempo completoThe Role:The Service Manager is responsible for engaging and coordinating the team in all day to day service activities. You will ensure that the team is properly resourced, trained and skilled to enable deliverables to be met timely and accurately and using the agreed upon standards. You are responsible for the adherence of all applicable internal standard...
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Delivery, Supervisor
hace 4 semanas
Granada, España Alight A tiempo completoRole : The Service Manager is responsible for engaging and coordinating the team in all day to day service activities. You will ensure that the team is properly resourced, trained and skilled to enable deliverables to be met timely and accurately and using the agreed upon standards. You are responsible for the adherence of all applicable internal...
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Delivery, Supervisor
hace 2 semanas
Granada, Granada, España Alight Solutions A tiempo completoOverall objective of the Role The Service Manager is responsible for engaging and coordinating the team in all day to day service activities.You will ensure that the team is properly resourced, trained and skilled to enabledeliverables to be met timely and accurately and using the agreed upon standards. You are responsible for the adherence of all applicable...
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Delivery, Supervisor
hace 4 semanas
Granada, España Alight A tiempo completoRole : The Service Manager is responsible for engaging and coordinating the team in all day to day service activities. You will ensure that the team is properly resourced, trained and skilled to enable deliverables to be met timely and accurately and using the agreed upon standards. You are responsible for the adherence of all applicable internal...
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Delivery, Supervisor
hace 2 semanas
Granada, Granada, España Alight Solutions A tiempo completoYour candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital ('Divested Group')....
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Delivery, Supervisor
hace 4 semanas
Granada, España Alight A tiempo completo Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital (âDivested...
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Delivery, Supervisor
hace 6 días
Granada, España Alight Solutions A tiempo completo.Overall objective of the Role The Service Manager is responsible for engaging and coordinating the team in all day to day service activities.You will ensure that the team is properly resourced, trained and skilled to enabledeliverables to be met timely and accurately and using the agreed upon standards. You are responsible for the adherence of all...
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Delivery, Supervisor
hace 4 semanas
Granada, España Alight A tiempo completoOverall objective of the Role The Service Manager is responsible for engaging and coordinating the team in all day to day service activities. You will ensure that the team is properly resourced, trained and skilled to enable deliverables to be met timely and accurately and using the agreed upon standards. You are responsible for the adherence of all...
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Delivery, Supervisor
hace 4 semanas
Granada, España Alight A tiempo completoOverall objective of the Role The Service Manager is responsible for engaging and coordinating the team in all day to day service activities. You will ensure that the team is properly resourced, trained and skilled to enable deliverables to be met timely and accurately and using the agreed upon standards. You are responsible for the adherence of all...
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Translation Associate Project Manager
hace 2 meses
Granada, España RWS A tiempo completo**Translation Project Manager - Permanent position** We are looking for an enthusiastic project manager to join one of our most dynamic teams to working closely with clients and handle our full projects cycle. If you are looking for new challenges and carrier development, this is meant for you! **About RWS**: RWS Holdings plc is the world’s leading...
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Translation Associate Project Manager
hace 2 semanas
Granada, Granada, España RWS A tiempo completoTranslation Project Manager - Permanent positionWe are looking for an enthusiastic project manager to join one of our most dynamic teams to working closely with clients and handle our full projects cycle.If you are looking for new challenges and carrier development, this is meant for youAbout RWS:RWS Holdings plc is the world's leading provider of...
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Behavior Technician
hace 2 semanas
Granada, Granada, España Acorn Health A tiempo completoAre you passionate about working with children on the autism spectrum? Do you thrive in an environment that encourages professional growth? Are you willing to be goofy and have fun while implementing evidence-based treatment? Do you feel accomplished when given the chance to make a difference in a child's life? Acorn Health is looking for Registered Behavior...
