Delivery, Supervisor
hace 1 semana
.Overall objective of the Role The Service Manager is responsible for engaging and coordinating the team in all day to day service activities.You will ensure that the team is properly resourced, trained and skilled to enabledeliverables to be met timely and accurately and using the agreed upon standards. You are responsible for the adherence of all applicable internal standard processes, as well as listening point to anticipate, prevent and manage any staffing issues. You will need to perform active management, understand the levels of progress and specific needs for each individual whilst recognizing how the team fit into the larger delivery picture.As the Service Manager you are expected to display decision-making skills that support all company and service policies while maintaining a professional environment for all team membersMain ResponsibilitiesKey responsibilities:Supports the associates and specialists enabling them to independently work from end to end, by monitoring, organizing and coordinating the resolution of any blocking issuesEffectively manage and monitor ticket queues using the appropriate BI tools to ensure tickets are handled per the defined timelines, correct categorization, do not exceed expected thresholds and are processed per defined quality standardsCoordinate training on ticket management as neededEffectively monitor and track all client SLAs using the appropriate BI tools to ensure adherence to reporting calendar and standard processes; if SLA are not being met, root cause and action plan to be collected and followed-upAbility to utilize the hrX suite of tools as it relates to the scope of their teamUndertake, support and manage a Root Cause Analysis (RCA) when an issue occurs resulting in a client escalation ensuring that mitigating actions are implementedSupport the detection of deviations from the contractually defined standard scope of service and calendar ensuring the Change Request process and the Defective Input process is followedUnderstand global standard processes as well as contractual scope of service for their team Detect and solve possible inefficiencies in processesTo support Specialist activities for specific accounts when the need arisesStrong ability to coach, develop action plans, which maximize performance, and provide effective feedback and share business updates as appropriateSupport the recruitment, induction, onboarding, training, moves, contract changes and exiting processes, ensuring these standards and followed are properly trackedManage accesses on all applicable systems for their team and support on logistical issuesEnsure compliant use of all systems and Company propertiesPerform performance review for their team in collaboration with the Operation ManagerSupport and manage the team to ensure SOC complianceEnsure the team understands and follows the Defined Work Instructions (DWIs) and other process documentation
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Delivery, Supervisor
hace 4 semanas
Granada, España Alight Solutions A tiempo completoDelivery, Supervisor Granada Granada, Andalusia, ES Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll &...
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Delivery, Supervisor
hace 2 semanas
Granada, Granada, España Alight Solutions A tiempo completoDelivery, Supervisor Granada Granada, Andalusia, ES Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll &...
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Delivery, Supervisor
hace 4 semanas
Granada, España Alight Solutions A tiempo completo.Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital ('Divested Group')....
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Delivery, Supervisor
hace 2 semanas
Granada, Granada, España Alight Solutions A tiempo completoYour candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital ('Divested Group')....
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Delivery, Supervisor
hace 2 semanas
Granada, Granada, España Alight A tiempo completoRoleThe Service Manager plays a crucial role in overseeing and coordinating the team's daily service activities. Your main responsibilities include ensuring the team is well-equipped, trained, and competent to meet deadlines with precision and according to set standards. You are tasked with upholding internal standard processes, addressing staffing issues...
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Delivery, Supervisor
hace 1 semana
Granada, España Alight A tiempo completo.RoleThe Service Manager is responsible for engaging and coordinating the team in all day to day service activities. You will ensure that the team is properly resourced, trained and skilled to enable deliverables to be met timely and accurately and using the agreed upon standards.You are responsible for the adherence of all applicable internal standard...
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Delivery, Supervisor
hace 1 semana
Granada, España Alight A tiempo completoRoleThe Service Manager is responsible for engaging and coordinating the team in all day to day service activities. You will ensure that the team is properly resourced, trained and skilled to enable deliverables to be met timely and accurately and using the agreed upon standards.You are responsible for the adherence of all applicable internal standard...
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Delivery, Supervisor
hace 3 días
Granada, España Alight A tiempo completo**The Role**: The Service Manager is responsible for engaging and coordinating the team in all day to day service activities. You will ensure that the team is properly resourced, trained and skilled to enable deliverables to be met timely and accurately and using the agreed upon standards. You are responsible for the adherence of all applicable internal...
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Delivery, Supervisor
hace 2 semanas
Granada, Granada, España Alight A tiempo completoThe Role:The Service Manager is responsible for engaging and coordinating the team in all day to day service activities. You will ensure that the team is properly resourced, trained and skilled to enable deliverables to be met timely and accurately and using the agreed upon standards. You are responsible for the adherence of all applicable internal standard...
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Delivery, Supervisor
hace 4 semanas
Granada, España Alight A tiempo completoRole : The Service Manager is responsible for engaging and coordinating the team in all day to day service activities. You will ensure that the team is properly resourced, trained and skilled to enable deliverables to be met timely and accurately and using the agreed upon standards. You are responsible for the adherence of all applicable internal...
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Delivery, Supervisor
hace 2 semanas
Granada, Granada, España Alight Solutions A tiempo completoOverall objective of the Role The Service Manager is responsible for engaging and coordinating the team in all day to day service activities.You will ensure that the team is properly resourced, trained and skilled to enabledeliverables to be met timely and accurately and using the agreed upon standards. You are responsible for the adherence of all applicable...
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Delivery, Supervisor
hace 4 semanas
Granada, España Alight A tiempo completoRole : The Service Manager is responsible for engaging and coordinating the team in all day to day service activities. You will ensure that the team is properly resourced, trained and skilled to enable deliverables to be met timely and accurately and using the agreed upon standards. You are responsible for the adherence of all applicable internal...
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Delivery, Supervisor
hace 2 semanas
Granada, Granada, España Alight Solutions A tiempo completoYour candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital ('Divested Group')....
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Delivery, Supervisor
hace 4 semanas
Granada, España Alight A tiempo completo Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital (âDivested...
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Delivery, Supervisor
hace 4 semanas
Granada, España Alight A tiempo completoOverall objective of the Role The Service Manager is responsible for engaging and coordinating the team in all day to day service activities. You will ensure that the team is properly resourced, trained and skilled to enable deliverables to be met timely and accurately and using the agreed upon standards. You are responsible for the adherence of all...
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Delivery, Supervisor
hace 4 semanas
Granada, España Alight A tiempo completoOverall objective of the Role The Service Manager is responsible for engaging and coordinating the team in all day to day service activities. You will ensure that the team is properly resourced, trained and skilled to enable deliverables to be met timely and accurately and using the agreed upon standards. You are responsible for the adherence of all...
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Translation Associate Project Manager
hace 2 semanas
Granada, Granada, España RWS A tiempo completoTranslation Project Manager - Permanent positionWe are looking for an enthusiastic project manager to join one of our most dynamic teams to working closely with clients and handle our full projects cycle.If you are looking for new challenges and carrier development, this is meant for youAbout RWS:RWS Holdings plc is the world's leading provider of...
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Behavior Technician
hace 2 semanas
Granada, Granada, España Acorn Health A tiempo completoAre you passionate about working with children on the autism spectrum? Do you thrive in an environment that encourages professional growth? Are you willing to be goofy and have fun while implementing evidence-based treatment? Do you feel accomplished when given the chance to make a difference in a child's life? Acorn Health is looking for Registered Behavior...
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Behavior Technician
hace 3 semanas
Granada, España Acorn Health A tiempo completoAre you passionate about working with children on the autism spectrum? Do you thrive in an environment that encourages professional growth? Are you willing to be goofy and have fun while implementing evidence-based treatment? Do you feel accomplished when given the chance to make a difference in a child's life? Acorn Health is looking for Registered Behavior...
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Behavior Technician
hace 1 semana
Granada, España Acorn Health A tiempo completoAre you passionate about working with children on the autism spectrum? Do you thrive in an environment that encourages professional growth? Are you willing to be goofy and have fun while implementing evidence-based treatment? Do you feel accomplished when given the chance to make a difference in a child's life? Acorn Health is looking for Registered Behavior...
