Bajaj Finance Limited Looking For Unit Manager – Risk Containment Unit/Senior Unit Manage...

hace 3 semanas


Oña, España Bajaj Finance Limited A tiempo completo

Job SummaryUnit Manager – Risk Containment Unit / Senior Unit Manager – Risk Containment UnitJob PurposeThis position is open with Bajaj Finance Ltd.
Ongoing review of process design for an effective operational process with an objective of zero process gap and zero fraud exposure.
Establish and lead Center of Excellence for Risk Containment Unit.Job Duties & Key ResponsibilitiesPlanning:Interact with respective process owners within Risk Containment Unit to identify problem areas and brainstorm probable solutions.
Track all open issues and new developments for effective monitoring and timely closure.
Review changes in the front-end applications that impact fraud risk or expose customer data to external parties.
Conduct a horizontal review of all products to replicate best practices as per the requirements and design of respective products.
Plan Annual Operating Projects for the Unit as well as Long Range plans to optimize operational processes and introduce new technologies.
Carry out POCs/Pilots to validate the benefit hypothesis before creating requirement documents.
Conduct business testing of new functionalities before deployment to ensure all scenarios are covered.
Post-production movement tracking of functionalities.Execution:Review important operational metrics (TAT/Touch/Friction/Productivity/Throughput) and ongoing KPI/KRI monitoring to assess the effectiveness of deployed capabilities.
Continuous RCSA on the entire process lifecycle to determine gaps that have led to frauds or may lead to frauds in the future.
Engage with Business/COE functions for new plans/projects so that RCU adjustments can be made well in advance.
Collaborate with the RCU team on field as well as HO.
Conduct feasibility analysis through cost and efforts involved vis-à-vis benefits.Team Management and CoachingMajor Challenges:Ongoing changes across the business processes horizontally which are completely different in nature for each business ranging from B2B business to Payments to B2C & SME.
Smaller changes within the ecosystem that impact the front-end as well as back-end processes.
Collaboration with multiple business/risk/CoE teams to ensure all products are covered.
Multiple projects/tasks within each product and stringent timelines.
Requirements keep changing even after the BRD has been signed off, necessitating going back to the development team.
This impacts project timelines and creates friction as much of the work needs to be re-done.Required Qualifications and ExperienceEducational Qualifications:Minimum Qualification: MBA (IT/Operations) preferred.Work Experience:Minimum 2+ years of experience in COE or PMO role with a basic understanding of the lending process.
Ability to straddle both functional and technical sides, flexibility, and humility.
Logical reasoning.
Acumen to understand fraud trends and set up detective/preventive controls.
Hands-on experience with Salesforce platform is preferable.#J-18808-Ljbffr



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