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Fraud Investigations Manager, Fraud And Payment Risk
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.About MoonPayHi, we're MoonPay. We're here to onboard the world to Web3.Why? Because we think Web3 is a unique and democratizing technology. It gives people back control of their money, digital identity, data, and property like nothing else before it.What we doWe're the leading infrastructure company in Web3. This means we offer our partners everything from payment solutions (we call them 'Ramps') to minting software for digital collectibles, like NFTs. And over 20 million people around the world now trust our products - just take a look on Trustpilot.We're also big on collaborations. And we've worked on stunts, drops, and partnerships with some of the world's most prestigious and forward-thinking brands.But that's not all.We have also built our own consumer app because we wanted to see if we could build a better Web3 account. It's taken off in a big way, and we're working hard to continually improve it and to strive for perfection.So whatever your background, we're sure there's something for you here. Come help us build the future of Web3 and digital ownership.Locations SupportedLisbon, Madrid, Barcelona, Krakow, Bucharest, Cape TownAbout the Opportunity ?The Fraud Investigations Manager, reporting to the Director of Fraud and Payment Risk, is responsible for the identification of fraud patterns within the MoonPay Environment to develop mitigation strategies, communicate Fraud incidents to Director or VP, and identify emerging threats within the Crypto, Fintech, and banking landscape.What you will do...- Align Fraud operations team with reducing fraud rates, fraud volumes, and reduce risk of payment specific fraud programs.- Apply the impact to the customer (revenue, decline rates, etc) as guardrails against any fraud decision.- Ensure fraud and chargeback operations are consistently following the effective process and procedures and be able to adjust where necessary.- Track KPI's daily and weekly for any changes with a detailed understanding of if/why there was a change.- Establish ongoing fraud education and training within the fraud and chargeback operations team and within the organization as whole.- Determine how and why specific fraud events are occurring by reviewing data, customer feedback, or 3rd party notification.- Constantly review for operational efficiencies within the fraud and chargeback operational tasks.About YouMost importantly, you will embody the core principles that everyone here at the MoonPay lives by. Our "BLOCK Values" are at the heart of everything we do - and they are...B - Be HumbleL - Lead with EmpathyO - Own ItC - Communicate with ClarityK - KaizenWhat you will need...- 5+ years of fraud management- 3+ years of payment experience- 5+ years within a fraud management role or 3+ years within a Fraud investigations role- 5+ years in chargebacks management or chargebacks leadership role- Previous experience in developing and maintaining a fraud program