Customer Success Manager

hace 3 semanas


Barcelona, España Finlay James, Incorporated A tiempo completo

Role: Customer Success Manager Location: Barcelona or Madrid – commute to Paris once a month (expensed)Salary: €40,000 + BonusThe Company:Influencer Marketing SaaS companyNamed in Financial Times as one of the fastest growing companies in EuropeProfitable company showing yearly growth of 126%Big name clients including: Coca Cola, Netflix, Uber, DisneylandThe Role:Managing accounts across Spain and ItalyBuilding and managing long term relationships (C-level to operations)Retaining and developing the customers portfolioPreventing ChurnDriving revenue by growing existing accounts, through upsell and cross-sellMonitoring your KPIs and your monthly targetsSending commercial proposalsReaching monthly targets of retention and sales growthBeing a team player and work closely with the Sales, Product and Marketing teamsYou Should Apply If:2+ years CSM experience within SaaS (preferably Marketing Technology)You speak fluent Spanish and English. Italian would be a bonusFamiliar with CSM tools and processesExperience working with C-LevelsStrong skills in upselling and retentionWhat You Get: €40,000 + BonusStock options + other benefits Interview Process:1st stage video call with hiring manager2nd stage video call with wider CS team3rd stage case study 4th stage video call with CEO #J-18808-Ljbffr



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