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.Experience the power of a game-changing careerWant to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.If you're looking to grow and be inspired, as a Team Leader in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the insurance industry.Career growth and personal developmentThis is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.What you will do in this roleIn everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.As a Team Leader on our team, you will:Give newly hired agents feedback on their individual performance to improve and motivate their daily workMotivate as a team leader controlling turnover and retaining potential and motivatedOrganize regular meetings to give feedback on team performance, inform on new procedures, upcoming changesMake sure processes and procedures are up to date and offer support in critical problems - Report productivity metrics to the team and management dailyCollect production and performance metrics from available sources daily and update Project Dashboard and Form AManage daily Form B updating it with new contracts signed and SEPAs signedYour qualificationsWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.Concentrix is a great match if you:Are bilingual or proficient in Italian and advanced SpanishHave experience in inside sales environmentHave working knowledge of IT equipment and applications: MS Windows, MS Office, industry and communication skillsCan delegate tasks and have coaching experienceHave problem solving and reactivity abilitiesDon't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.What's in it for youWe challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU
