Customer Care Officer
hace 3 semanas
Social network you want to login/join with:
Customer Care Officer (w/m/x) (NL & FR), Murciacol-narrow-left
Location:Murcia, Spain
Job Category:Customer Service
-
EU work permit required:Yes
col-narrow-right
Job Reference:2h1249o
Job Views:1
Posted:
Expiry Date:
col-wide
Job Description:DOCTENAis a company dedicated to improving access to healthcare by enabling patients to book appointments online and via mobile apps.
We are the market leader in countries we operate in: Luxembourg, Belgium, Netherlands, Germany, Switzerland, and Austria.
If you are looking for a fast-moving growth oriented start-up in Digital Healthcare, this is it
The role of Customer Care Officer is central to the success of this mission, as your contribution will be to help increasing the number of patients and doctors using DOCTENA.
Your responsibilities will be to :
deal directly with customers either by telephone, chatorthrough our ticketing system
respond promptly to customer inquiries
handle and resolve customer issues
obtain and evaluate all relevant information to handle product and service inquiries
set up new customer accounts and deliver remote training to new Doctena Pro customers and ensure the best possible adoption of our product.
review, prepare and import patient data into Doctena Pro
process orders, forms, applications and requests
organize workflow to meet customer timeframes
direct requests and unresolved issues to the designated resource
keep records of customer interactions and transactions, record details of inquiries, comments, complaints and of actions taken
communicate and coordinate with internal departments
follow up on customer interactions
provide feedback on the efficiency of the customer service process
Your work environment:
You will join a team of young passionate people dedicated to building the best online medical service offering in Europe.
The position willbe fully remotewith an occasional visit to the headquarters in Luxembourg.
We offer a full-time contract with an attractive salary package and benefits according to your experience.
We consider working for a promising startup to being a lifestyle choice rather than a job choice.
Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them.
You bring a high school diploma, a general education degree or equivalent
You have knowledge of customer service principles and practices, as well as relevant computer applications
You have strong communication skills – verbal and written
You are very comfortable with working with computers and IT systems
You love problem analysis and problem-solving
You give attention to detail and accuracy
You like working in a team.
You find it easy to integrate a team and are able to balance autonomy vs teamwork.
You are hands-on and not afraid of unknown situations.
Language skills are very important in this role.You speak and writea combination ofDutch / Frenchthe common office language isEnglish.
#J-18808-Ljbffr
-
Customer Care Officer
hace 1 semana
Murcia, Murcia, España Doctena A tiempo completoSocial network you want to login/join with:Customer Care Officer (w/m/x) (NL & FR), MurciaLocation: Murcia, SpainJob Category: Customer ServiceEU work permit required: YesJob Reference:Job Views: 2Posted: 18.02.2025Expiry Date: 04.04.2025Job Description:DOCTENA is a company dedicated to improving access to healthcare by enabling patients to book appointments...
-
Customer Care Officer
hace 3 semanas
Murcia, Murcia, España buscojobs España A tiempo completoSocial network you want to login / join with :Customer Care Officer (w / m / x) (NL & FR), MurciaLocation : Murcia, SpainJob Category : Customer ServiceEU work permit required :Job Reference : 2h1249o9-197891Job Views : Posted :09.07.2025Expiry Date : 23.08.2025Job Description :DOCTENA is a company dedicated to improving access to healthcare by enabling...
-
Customer Care Officer
hace 4 semanas
Murcia, Murcia, España Doctena A tiempo completoSocial network you want to login/join with:Customer Care Officer (w/m/x) (NL & FR), Murciacol-narrow-leftLocation:Murcia, SpainJob Category:Customer Service-EU work permit required:Yescol-narrow-rightJob Reference:2h1249o9-197891Job Views:1Posted:09.07.2025Expiry Date:23.08.2025col-wideJob Description:DOCTENA is a company dedicated to improving access to...
-
Student Care Officer
hace 1 semana
Murcia, Murcia, España JR Spain A tiempo completoUniversidad Católica San Antonio de Murcia**Únete a nuestro equipo en la UCAM como Student Care Officer**¿Te apasiona trabajar con jóvenes y ayudarlos a tener éxito académico y personal? En la UCAM buscamos una persona para el Departamento de Admisiones Internacionales que se sume a nuestra comunidad universitaria y acompañe a nuestros estudiantes en...
-
Student Care Officer
hace 7 días
Murcia, Murcia, España JR Spain A tiempo completoUniversidad Católica San Antonio de Murcia **Únete a nuestro equipo en la UCAM como Student Care Officer**¿Te apasiona trabajar con jóvenes y ayudarlos a tener éxito académico y personal? En la UCAM buscamos una persona para el Departamento de Admisiones Internacionales que se sume a nuestra comunidad universitaria y acompañe a nuestros estudiantes en...
-
Student Care Officer
hace 6 días
Murcia, Murcia, España JR Spain A tiempo completoUniversidad Católica San Antonio de Murcia **Únete a nuestro equipo en la UCAM como Student Care Officer**¿Te apasiona trabajar con jóvenes y ayudarlos a tener éxito académico y personal? En la UCAM buscamos una persona para el Departamento de Admisiones Internacionales que se sume a nuestra comunidad universitaria y acompañe a nuestros estudiantes...
-
Customer Care Specialist
hace 3 semanas
Murcia, Murcia, España buscojobs España A tiempo completoCustomer Care Specialist - Romanian and SpanishHeymondo05.07.2025Heymondo is a rapidly growing travel insurance company known for our dynamic and collaborative work environment. We value the opinions and efforts of all our team members, fostering a culture of learning, growth, and hard work. We are seeking a highly customer-focused and detail-oriented...
-
Customer Care Specialist
hace 1 semana
Murcia, Murcia, España JR Spain A tiempo completoSocial network you want to login/join with:Customer Care Specialist - Romanian and Spanish, murciacol-narrow-leftClient:HeymondoLocation:murcia, SpainJob Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:35964430491582464032460Job Views:1Posted:23.07.2025Expiry Date:06.09.2025col-wideJob Description:Heymondo is a rapidly growing travel...
-
Customer Care Specialist
hace 7 días
Murcia, Murcia, España JR Spain A tiempo completoSocial network you want to login/join with: Customer Care Specialist - Romanian and Spanish, murcia col-narrow-left Client: Heymondo Location: murcia, Spain Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 35964430491582464032460 Job Views: 1 Posted: 23.07.2025 Expiry Date: 06.09.2025 col-wide Job Description: Heymondo is a...
-
Customer Care Specialist
hace 1 semana
Murcia, Murcia, España buscojobs España A tiempo completoHeymondo is a rapidly growing travel insurance company known for our dynamic and collaborative work environment. We value the opinions and efforts of all our team members, fostering a culture of learning, growth, and hard work. We are seeking a highly customer-focused and detail-oriented Customer Care Specialist to champion the customer experience across our...
