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Customer Service With Flemish And French
hace 4 meses
Description Our clientLeading company in its sector with more than 20 years which specializes in enhancing business performance through digitalization solutions.They offer tailored solutions in areas such as Front Office, Consulting and Innovation, and Back Office and Business Processes.With a presence in 8 countries and 18 production sites, they provide multilingual support in 18 languages using a blend of human intelligence, emotional intelligence, and artificial intelligence. In the Customer Service department you will be in charge of:Customer service calling to provide accurate information about pet insurance (what does the insurance cover, how to proceed, etc.)Registering important information in the system.Manage incidents and complaints.Requirements What we need from you:Fluency in French and Flemish is a must.Availability to start immediately in Barcelona.Previous customer service experience would be an asset, preferably in a hospitality or tourism environment.Excellent communication and interpersonal skills.Strong problem solving skills and proactive approach to customer satisfaction.Ability to multi-task and prioritise responsibilities in a fast-paced environment.Proficient in basic computer applications (e.g.Microsoft Office, reservation systems).Offer What we offer:Contract: Permanent contract (with the company)Hours/Shifts: Monday to Friday 9h to 18h or 10h to 19hSalary: 22.000 gross euros yearly + 2K more of bonus.Well located offices in Barcelona (between Llacuna and Bogatell)Starting date (27/05).
