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French and Flemish Speaking Customer Service Representative

hace 2 meses


Barcelona, Barcelona, España Eco Plus Solutions A tiempo completo
About Eco Plus Solutions

We are a leading e-commerce company dedicated to delivering exceptional customer experiences. Our team in Barcelona is a dynamic blend of diversity and innovation, fostering creativity and excellence in customer support.

Job Overview

In this role as a French and Flemish-Speaking Customer Advisor, you will play a crucial part in assisting French and Flemish-speaking customers with their inquiries and requirements within the e-commerce domain. This position in Barcelona will position you at the forefront of e-commerce activities, contributing significantly to the success of our customer support operations.

Key Responsibilities
  1. Customer Support: Provide expert support to French and Flemish-speaking customers, addressing their e-commerce-related inquiries and concerns through various channels.
  2. Language Proficiency: Utilize your fluency in both French and Flemish to communicate effectively with customers, ensuring clear and empathetic interactions.
  3. Issue Resolution: Resolve customer issues promptly and professionally, showcasing adept problem-solving skills and a commitment to surpassing customer expectations.
  4. Product Knowledge: Develop a robust understanding of our e-commerce products and services to furnish accurate information and enhance the overall customer experience.
  5. Team Collaboration: Engage in collaborative efforts with colleagues and cross-functional teams to bolster the overall success of our customer support operations.
Qualifications
  1. Language Skills: Proficiency in both French and Flemish (both written and spoken).
  2. Experience: No prior experience is necessary; we welcome language enthusiasts and individuals eager to explore the e-commerce industry.
  3. Communication Skills: Strong communication and interpersonal skills, coupled with the ability to connect with customers and colleagues effectively.
  4. Adaptability: Adeptness in adapting to the fast-paced e-commerce environment and managing diverse customer needs with professionalism.
Perks
  1. On-Site Work in Barcelona: Immerse yourself in the vibrant culture and dynamic e-commerce scene of Barcelona while operating from our modern office facilities.
  2. Relocation Package: Avail yourself of a comprehensive relocation package, encompassing support with relocation assistance, ensuring a seamless transition to your new workplace.
  3. Competitive Salary: Receive a competitive salary mirroring your skills and contributions to our team and the e-commerce industry.
  4. Health and Life Insurance: Comprehensive coverage for your well-being, ensuring peace of mind for you and your loved ones.