Head Of Customer Onboarding
hace 2 semanas
.At Amenitiz, we're on a mission to democratise technology for independent hoteliers worldwide, from the bustling streets of Paris to the serene Uyuni Salt Flats in Bolivia.Empowering over 12,000 hoteliers worldwide, we're not just another SaaS scaleup - we're revolutionising one of the world's oldest industries. With over $50M raised from top-tier VCs backing disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been named a TravelTech Titan and one of Wired's hottest start-ups.Starting in 2024 with a diverse team of 380+ across our Barcelona and Medellin offices, Amenitiz fosters a culture of positivity and personal development. Within our ranks, you'll find enthusiastic individuals who thrive on ownership and collaboration.Every day, we lead by example, putting client satisfaction first and fostering a culture of strong execution. We're dedicated to making a positive impact wherever we go. Are you ready to take on a new challenge?About the roleAs the Head of Onboarding at Amenitiz, you'll play a pivotal role in scaling and optimizing our onboarding processes as we continue to grow. This position is crucial for ensuring that our onboarding approach is seamless, consistent, and deeply integrated with our customer satisfaction and retention strategies. You'll work closely with senior leaders to align our onboarding initiatives with the company's broader goals.If you're strategic, data-driven, and passionate about enhancing the customer experience, you'll thrive in this role. Your success will be measured by your ability to build a scalable onboarding organization, ensure a consistent customer experience, and continuously upskill the team to meet the growing demands of our customers.Your missions Take ownership of the customer onboarding process, ensuring it is a top priority in our company strategy. Work closely with the C-level team to align onboarding efforts with broader business goals and contribute to customer success. Transform onboarding from a mere phase into a core value at Amenitiz. Ensure every interaction during onboarding sets the foundation for long-term customer satisfaction and loyalty. Utilize data to monitor key onboarding metrics such as churn at onboarding, client satisfaction, and onboarding efficiency. Leverage these insights to continuously enhance the onboarding process. Work with various teams across the company—Product, Marketing, Sales, and Customer Care—to ensure our onboarding strategies are well-integrated and aligned with the overall customer journey. Advocate for the customer during the onboarding phase, ensuring their feedback directly influences our onboarding strategies and business decisions. Your profile +2 years of relevant experience in a similar role, leading customer success teams, with a track record of high NPS scores. Demonstrated ability to scale customer processes in fast-paced, high-growth settings
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Head Of Customer Onboarding
hace 2 semanas
Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completo.At Amenitiz, we're on a mission to democratise technology for independent hoteliers worldwide, from the bustling streets of Paris to the serene Uyuni Salt Flats in Bolivia.Empowering over 12,000 hoteliers worldwide, we're not just another SaaS scaleup - we're revolutionising one of the world's oldest industries. With over $50M raised from top-tier VCs...
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Head of Customer Onboarding and Experience
hace 1 semana
Barcelona, Barcelona, España The Goddard School of Macomb (Wellington Center), MI A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as the Head of Customer Onboarding and Experience at The Goddard School of Macomb (Wellington Center), MI. As a key member of our leadership team, you will be responsible for developing and implementing strategies to ensure a seamless and engaging onboarding...
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Head of Customer Onboarding and Experience
hace 1 semana
Barcelona, Barcelona, España The Goddard School of Macomb (Wellington Center), MI A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as the Head of Customer Onboarding and Experience at The Goddard School of Macomb (Wellington Center), MI. As a key member of our leadership team, you will be responsible for developing and implementing strategies to ensure a seamless and engaging onboarding...
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Head of Onboarding and Customer Experience
hace 2 días
Barcelona, Barcelona, España Amenitiz A tiempo completoAbout the RoleAmenitiz is revolutionizing the hospitality industry with its all-in-one platform, and we're seeking a seasoned professional to lead our onboarding efforts. As the Head of Onboarding, you'll play a pivotal role in scaling and optimizing our onboarding processes, ensuring a seamless and consistent customer experience.Your MissionsDevelop and...
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Head of Onboarding and Customer Experience
hace 2 días
Barcelona, Barcelona, España Amenitiz A tiempo completoAbout the RoleAmenitiz is revolutionizing the hospitality industry with its all-in-one platform, and we're seeking a seasoned professional to lead our onboarding efforts. As the Head of Onboarding, you'll play a pivotal role in scaling and optimizing our onboarding processes, ensuring a seamless and consistent customer experience.Your MissionsDevelop and...
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Head of Onboarding and Customer Experience
hace 3 días
Barcelona, Barcelona, España Amenitiz A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced professional to lead our onboarding efforts and drive customer success at Amenitiz. As the Head of Onboarding and Customer Experience, you will play a critical role in scaling our onboarding processes, ensuring a seamless and consistent customer experience, and fostering a culture of strong...
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Head of Onboarding and Customer Experience
hace 4 días
Barcelona, Barcelona, España Amenitiz A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced professional to lead our onboarding efforts and drive customer success at Amenitiz. As the Head of Onboarding and Customer Experience, you will play a critical role in scaling our onboarding processes, ensuring a seamless and consistent customer experience, and fostering a culture of strong...
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Head of Customer Onboarding and Experience
hace 1 semana
Barcelona, Barcelona, España Healthsource Chiropractic A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as the Head of Customer Onboarding and Experience. As a key member of our organization, you will play a pivotal role in scaling and optimizing our onboarding processes to ensure a seamless and consistent customer experience.Key ResponsibilitiesTake ownership of the...
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Head of Customer Onboarding and Experience
hace 1 semana
Barcelona, Barcelona, España Healthsource Chiropractic A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as the Head of Customer Onboarding and Experience. As a key member of our organization, you will play a pivotal role in scaling and optimizing our onboarding processes to ensure a seamless and consistent customer experience.Key ResponsibilitiesTake ownership of the...
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Head of Onboarding
hace 2 semanas
Barcelona, España Amenitiz A tiempo completoAt Amenitiz, we’re on a mission to democratise technology for independent hoteliers worldwide, from the bustling streets of Paris to the serene Uyuni Salt Flats in Bolivia. Empowering over 12,000 hoteliers worldwide, we’re not just another SaaS scaleup - we’re revolutionising one of the world’s oldest industries. With over $50M raised from top-tier...
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Director of Customer Onboarding
hace 1 semana
Barcelona, Barcelona, España Healthsource Chiropractic A tiempo completoAbout the RoleAs the Head of Onboarding at Healthsource Chiropractic, you will play a pivotal role in scaling and optimizing our onboarding processes as we continue to grow. This position is crucial for ensuring that our onboarding approach is seamless, consistent, and deeply integrated with our customer satisfaction and retention strategies.Key...
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Director of Customer Onboarding
hace 1 semana
Barcelona, Barcelona, España Healthsource Chiropractic A tiempo completoAbout the RoleAs the Head of Onboarding at Healthsource Chiropractic, you will play a pivotal role in scaling and optimizing our onboarding processes as we continue to grow. This position is crucial for ensuring that our onboarding approach is seamless, consistent, and deeply integrated with our customer satisfaction and retention strategies.Key...
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Head of Customer Onboarding and Success
hace 4 días
Barcelona, Barcelona, España Amenitiz A tiempo completoAbout the RoleAmenitiz is a leading provider of technology solutions for independent hoteliers worldwide. We're seeking an experienced professional to join our team as the Head of Customer Onboarding and Success. This is a critical role that will play a pivotal part in scaling and optimizing our onboarding processes as we continue to grow.Key...
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Head of Customer Onboarding and Success
hace 4 días
Barcelona, Barcelona, España Amenitiz A tiempo completoAbout the RoleAmenitiz is a leading provider of technology solutions for independent hoteliers worldwide. We're seeking an experienced professional to join our team as the Head of Customer Onboarding and Success. This is a critical role that will play a pivotal part in scaling and optimizing our onboarding processes as we continue to grow.Key...
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Director of Onboarding and Customer Success
hace 1 semana
Barcelona, Barcelona, España The Goddard School of Macomb (Wellington Center), MI A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as the Head of Customer Onboarding and Experience at The Goddard School of Macomb (Wellington Center), MI. As a key member of our leadership team, you will be responsible for developing and implementing strategies to ensure a seamless and engaging onboarding...
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Director of Onboarding and Customer Success
hace 1 semana
Barcelona, Barcelona, España The Goddard School of Macomb (Wellington Center), MI A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as the Head of Customer Onboarding and Experience at The Goddard School of Macomb (Wellington Center), MI. As a key member of our leadership team, you will be responsible for developing and implementing strategies to ensure a seamless and engaging onboarding...
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Senior Manager of Onboarding and Retention
hace 1 semana
Barcelona, Barcelona, España The Goddard School of Macomb (Wellington Center), MI A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as the Head of Customer Onboarding and Experience at The Goddard School of Macomb (Wellington Center), MI. As a key member of our leadership team, you will be responsible for developing and implementing strategies to ensure a seamless and engaging onboarding...
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Senior Manager of Onboarding and Retention
hace 1 semana
Barcelona, Barcelona, España The Goddard School of Macomb (Wellington Center), MI A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as the Head of Customer Onboarding and Experience at The Goddard School of Macomb (Wellington Center), MI. As a key member of our leadership team, you will be responsible for developing and implementing strategies to ensure a seamless and engaging onboarding...
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Head of Customer Experience
hace 1 semana
Barcelona, Barcelona, España Patricia de Loro Le Discot - Head at Amazon Business EU ... A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Head of Customer Experience to lead our customer service operations and drive significant improvements in our digital transformation. As a key member of our team, you will be responsible for optimizing customer service channels through new technologies and incorporating artificial intelligence (AI)...
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Head of Customer Experience
hace 1 semana
Barcelona, Barcelona, España Patricia de Loro Le Discot - Head at Amazon Business EU ... A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Head of Customer Experience to lead our customer service operations and drive significant improvements in our digital transformation. As a key member of our team, you will be responsible for optimizing customer service channels through new technologies and incorporating artificial intelligence (AI)...