Field Service Engineer

hace 3 meses

Madrid, España Illumina A tiempo completo

.Field Service Engineer (Barcelona)ApplyLocations: Spain - RemoteTime Type: Full timePosted on: Posted 3 Days AgoJob Requisition ID: 37922-JOBWhat if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world-changing projects, you will do more and become more than you ever thought possible.Field Service Engineer - Barcelona (Spain)As a Field Service Engineer here at Illumina, you will partner with customers to install and maintain all hardware including customer troubleshooting and complaint resolution. This position serves as an engineering consultant during pre- and post-sales activities and will collaborate with the broader commercial team to maximize sales growth, support instrument uptime, and customer satisfaction.It is essential to have a valid driving license within Spain with the flexibility to travel up to 60% across the region. Fluent language skills in both English and Spanish are also essential.Illumina's employee benefits are industry-leading and include flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much moreApplications Closing Date: Monday 29th April 2024ResponsibilitiesDemonstrates technical competence while installing, upgrading, repairing, and maintaining instrument systems in defined territory.Coordinate and prioritize service requests to guarantee SLA's and ensure customer satisfaction.Perform facility inspections, instrument installation, and validation.Liaise with customer IT departments and assist with information for system installation and perform network troubleshooting.As a primary interface to the customer, work with cross-functional teams to address difficult repair situations, helping to return customer systems to fully functional status in the shortest time possible.Complete service reports and associated documentation on-time following the quality standards.Keep CRM information updated.Ensure proper inventory levels and control accuracy of service parts.Meet service and support KPI's.Remain compliant with administrative responsibilities.Discover leads, and timely contract renewals.Establish and maintain relationships with customers to ensure their success utilizing our products and services.Provide effective problem resolution assistance to subsidiary or distributor support.Represent the company professionally, ethically, and morally at all times

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