Credit Manager
hace 1 mes
Company DescriptionBE LIMITLESS
Do what you Love, Care for the World,
Challenge the Status Quo WELCOME TO SWISSÔTEL CHICAGO
Swissôtel Chicago is a luxury 4 star/4 diamond hotel with 661 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality, our Swissôtel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives.
At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who – in turn – aspire to bring quality of life into our guests' lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision.
Be Bold, Be Inspired, Be You. Job DescriptionWHAT YOU WILL BE DOING:
This position is a temporary contract role with an end date of February 28, 2024. Reporting to the Director of Finance & Business Support - you are a leader who enjoys building relationships with clients and your team. You are a numbers person who thrives in an environment that involves systems, people, and financials. You enjoy developing others and working closely with many departments - and it just so happens you'll be doing just that in an award-winning hotel.
The Credit Manager will support the Director, Front Office by leading our Accounts Receivable team through building trust and relationships by nurturing a work culture that celebrates diversity, inclusiveness, belonging, growth and development and by inspiring colleagues to deliver heartfelt experiences for each and every guest.
Consistently offer professional, friendly and engaging serviceSupervise the AR Supervisor and Coordinator positionsOrganize and Conduct the monthly credit meetingAttend pre-cons, communicate billing arrangements, develop solid relationships with clientsPrepare / supervise the preparation of group billings; send to client within the P&P requirementApprove Direct billing as requiredEnsure group deposit policy is adhered to following group contract specificationsManage the AR aging. Collect all accounts as timely as possibleTake more aggressive collection actions as requiredLiaison with front office ensuring guest ledger is clean with no unsettled chargesSet expectations with the AR Supervisor and Coordinator positions, monitor and review their progressAttend pre-cons as required, establish strong positive relationships with clientsPerform daily billing review meetings with clients or as requestedCoordinate interaction with other finance staff as requiredEnsure chargebacks and related queries are processedMonitor and check monthly house accountsMaintain office supplies and reorder as requiredProvide office administration duties as requiredFollow departmental policies and proceduresFollow all safety policiesOther duties as assignedPhysical aspects of the position include but are not limited to the following:
Frequent sitting throughout shiftOccasional kneeling, pushing, pulling, liftingOccasional ascending or descending ladders, stairs and rampsQualificationsYOUR EXPERIENCE AND SKILLS INCLUDE: Previous leadership experience requiredPrevious PMS experience preferredPrevious office administration or accounting experience preferredComputer savvy in Microsoft Window applications an assetUniversity/College degree in a related discipline an assetStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively with fellow colleagues as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesAdditional InformationWHAT IS IN IT FOR YOU:
• Employee Benefit Card offering discounted rates at Accor worldwide
• Learning & Development programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world
• Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging
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