Service Delivery Lead Ssc
hace 3 semanas
This job is with PageGroup, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Responsibilities Support and oversee the delivery of roadmap for a value stream in the Digital hub team.Manage the day-to-day development and support services, provided by offshore 3rd party teams.Lead and drive all aspects of project delivery ensuring that key time, quality and cost milestones are achieved.Conduct regular project team meetings with key internal and external stakeholders as appropriate to ensure that projects stay on track.Use appropriate Agile methodologies (Scrum or Kanban), lead Agile ceremonies, continually learning and iterating, and coaching the team in Agile DevOps practices.Define and agree delivery plans and roadmaps for all the projects planned throughout the year.Manage team resources, create project plans, track costs, monitor progress, track metrics (SPs and tickets) and identify risks early on before they become serious problems.Lead the collaborative, dynamic planning process - prioritising the work that needs to be done against the capacity and capability of the team, balancing the interests of product owners, team, and the business.Continuous learning and growth in Agile DevOps.Identify areas for improvement and come up with a plan to ensure that the performance gaps are addressed and closely monitored.Focus on the deliverables, the business needs, the team's productivity and the removal of all blockers to ensure the project's success.Produce governance reports, manage budgets and risk management - reporting monthly on the performance of the value stream.Oversee the day-to-day operations of live services, ensuring their availability, reliability, and performance meet expected standards.Collaborate closely with operational leads to address operational issues, manage SLAs, and mitigate risks.Identify opportunities to implement efficiency improvements.Close collaboration with the Product owners to deliver the product roadmap and coordinate with the technical teams.Planning of the projects on the roadmap and tracking delivery from start to end of the project.Close collaboration with the team in ensuring continuous improvements.Escalate poor performance in the vendor team when required.Close collaboration with Operations lead in implementing and ensuring key controls are in place for the value stream.Qualifications Mandatory: Any project management qualification, Agile Certifications preferred, ITIL desirable but not essential.Skills/Experience Must have:Excellent delivery focus and drive.Direct experience of IT Applications and related project delivery, including business change elements.Proven track record in delivering IT Application projects and managing virtual and distributed IT teams (including suppliers and third-party resources).Proficient with project planning tools - MS Project, JIRA, Confluence.#J-18808-Ljbffr
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Service Delivery Lead Ssc
hace 2 semanas
Madrid, Madrid, España Mygwork A tiempo completoJoin a dynamic team at PageGroup, an inclusive employer and a member of myGwork, the largest global platform for the LGBTQ+ business community. We're looking for a skilled Service Delivery Lead Ssc to oversee the delivery of our roadmap for a value stream in the Digital hub team.As a Service Delivery Lead Ssc, you will be responsible for managing the...
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Service Delivery Lead Ssc
hace 4 semanas
Madrid, España Mygwork A tiempo completoThis job is with PageGroup, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.Responsibilities Support and oversee the delivery of roadmap for a value stream in the Digital hub team.Manage the day-to-day development and support services, provided by...
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Service Delivery Lead Ssc
hace 4 semanas
Madrid, España Mygwork A tiempo completoThis job is with PageGroup, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. ResponsibilitiesSupport and oversee the delivery of roadmap for a value stream in the Digital hub team.Manage the day-to-day development and support services, provided by...
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Service Delivery Lead
hace 3 semanas
Madrid, Madrid, España Mygwork A tiempo completoJob Title: Service Delivery Lead SscThis role is with PageGroup, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Job SummaryWe are seeking a highly skilled Service Delivery Lead to oversee the delivery of roadmap for a value stream in the Digital hub team. The successful candidate will be...
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Service Delivery Lead
hace 3 semanas
Madrid, Madrid, España Mygwork A tiempo completoJob Title: Service Delivery Lead SscThis role is with PageGroup, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Job SummaryWe are seeking a highly skilled Service Delivery Lead to oversee the delivery of roadmap for a value stream in the Digital hub team. The successful candidate will be...
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Service Delivery Lead Ssc
hace 4 semanas
Madrid, España Mygwork A tiempo completo.This job is with PageGroup, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.ResponsibilitiesSupport and oversee the delivery of roadmap for a value stream in the Digital hub team.Manage the day-to-day development and support services, provided by...
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Service Delivery Lead Ssc
hace 4 semanas
Madrid, España Mygwork A tiempo completo.This job is with PageGroup, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Responsibilities Support and oversee the delivery of roadmap for a value stream in the Digital hub team.Manage the day-to-day development and support services, provided by...
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Service Delivery Manager Ssc
hace 2 meses
Madrid, España Mygwork A tiempo completo.This job is with PageGroup, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Purpose Of Role:The purpose of this role is to be responsible for the end-to-end service for a value stream which includes product evolution, live services, risk management...
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Service Delivery Lead Ssc
hace 2 semanas
Madrid, Madrid, España Mygwork A tiempo completoJob DescriptionThis role is with PageGroup, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.Key ResponsibilitiesSupport and oversee the delivery of roadmap for a value stream in the Digital hub team.Manage the day-to-day development and support...
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Service Delivery Lead
hace 2 semanas
Madrid, Madrid, España Mygwork A tiempo completoJob SummaryThis role is with PageGroup, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. As a Service Delivery Lead, you will be responsible for overseeing the delivery of roadmap for a value stream in the Digital hub team.Key ResponsibilitiesManage the day-to-day development and support...
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IT Service Manager
hace 2 semanas
Madrid, Madrid, España Board International A tiempo completoJob Title: IT Service Manager - Strategic Delivery LeadBoard International is seeking a highly skilled IT Service Manager to lead the delivery of IT services to internal stakeholders. The successful candidate will oversee the service desk function, including incident, request, and problem management processes.Key Responsibilities:Define service level...
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Service Delivery Lead
hace 7 días
Madrid, Madrid, España Mygwork A tiempo completoJob Summary:This role is with PageGroup, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.Key Responsibilities:Support and oversee the delivery of roadmap for a value stream in the Digital hub team.Manage the day-to-day development and support...
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Service Delivery Manager
hace 3 semanas
Madrid, Madrid, España British Airways Plc A tiempo completoJob Title: Service Delivery ManagerAt British Airways Plc, we're seeking a highly skilled Service Delivery Manager to join our team. As a key member of our IT organization, you will be responsible for ensuring the stability, performance, and uptime of our IT estate, as well as driving close alignment between technology and business functions.Key...
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Service Delivery Manager
hace 3 semanas
Madrid, Madrid, España British Airways Plc A tiempo completoJob Title: Service Delivery ManagerAt British Airways Plc, we're seeking a highly skilled Service Delivery Manager to join our team. As a key member of our IT organization, you will be responsible for ensuring the stability, performance, and uptime of our IT estate, as well as driving close alignment between technology and business functions.Key...
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Service Delivery Lead
hace 7 días
Madrid, Madrid, España Mygwork A tiempo completoJob Description:This role is with PageGroup, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.Responsibilities:Support and oversee the delivery of roadmap for a value stream in the Digital hub team.Manage the day-to-day development and support...
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Service Delivery Manager
hace 6 meses
Madrid, España IAG Tech A tiempo completo**Company Description** We are part of International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky. With a diverse workforce spread across four countries, IAG GBS provides creative and innovative solutions to drive sustainable transformation by delivering finance, procurement and airline...
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Service Delivery Manager
hace 6 meses
Madrid, España IAG GBS A tiempo completoFull-time - Contract Type: Permanent - Directorate: IAG Tech **Company Description**: We are part of International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky. With a diverse workforce spread across four countries, IAG GBS provides creative and innovative solutions to drive...
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Service Delivery Manager
hace 3 semanas
Madrid, Madrid, España Wohn-Service-Team A tiempo completoService Manager Job DescriptionAt Serco, we are seeking an experienced and dynamic Service Manager to join our team at the European Space Astronomy Centre (ESAC) in Madrid, Spain.Key Responsibilities:Service Management: Maintain the Service Management Plan and management deliverables, in accordance with ESA Frame Contract 2 (EFC2) SCO Management Requirements...
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Service Delivery Manager
hace 3 semanas
Madrid, Madrid, España Wohn-Service-Team A tiempo completoService Manager Job DescriptionAt Serco, we are seeking an experienced and dynamic Service Manager to join our team at the European Space Astronomy Centre (ESAC) in Madrid, Spain.Key Responsibilities:Service Management: Maintain the Service Management Plan and management deliverables, in accordance with ESA Frame Contract 2 (EFC2) SCO Management Requirements...
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Service Delivery Director
hace 3 días
Madrid, Madrid, España NTT DATA A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Service Delivery Director to lead our services team.Key Responsibilities:Manage the financial performance of services, including growth, delivery profitability, and technology innovation.Collaborate with senior leadership to execute the services strategy and translate strategic objectives into...
