Program Support Specialist

hace 2 meses

España Mjk Connections Llc A tiempo completo

MJK Connections is running the search for a fully remote Program Support Specialist for our amazing client, Member Loyalty Group. Check out the description below. BASIC PURPOSE: At Member Loyalty Group, our business revolves around our credit union clients. Our goal is not just to provide superior member loyalty programs, but also a world-class client experience. Our Program Support Specialists are the main point of contact between MLG and users of our programs when they need assistance. The primary responsibilities of this role are to respond to program and reporting questions, complete first level update requests for external and internal partners, escalate potential application issues, and appropriately route change and enhancement requests. Strong attention to detail, critical thinking and communication skills are critical in this role. RESPONSIBILITIES: Provide client support and technical issue resolution via email, phone, and web chat. Review customer inquiries and questions, acquire all relevant details, troubleshoot and resolve issues. Document and escalate problems or performance issues to MLG Program Support Manager. Provide timely, efficient and professional follow up to user questions or issues utilizing support-ticketing system. Complete first level support requests, including, but not limited to: data updates, user updates, opt-out requests, CRM contact maintenance, etc. Escalate any questions or requests to the next level of support, as needed. Manage workload to ensure all requests are handled in a timely manner and driven to completion. Work collaboratively with other departments to insure proper handling of requests, i.e. Build, Partner Success, Sales, etc. Professionally represent MLG in all client interactions and build client relationships. Actively contribute to ongoing process improvement and efficiency efforts. Support Leadership Team with program related projects. QUALIFICATIONS: Bachelors degree preferred. Must have excellent verbal, presentation and written skills. Ability to deliver complex information in a clear, concise, and relevant manner. Detail-oriented, well organized and able to handle multiple tasks. Able to work independently with minimum guidance. Must have strong analytical, troubleshooting and problem-solving skills. Strong technical aptitude with the ability to independently learn new technology. Must have professional demeanor, positive attitude, patience, flexibility and a desire to provide exceptional service to internal and external partners. Experience supporting online products and services preferred. Has a solid understanding of software programs including but not limited to: Microsoft Office Suite. Has a thorough understanding of the credit union industry. Has a thorough understanding of Net Promoter.

  • Partner Program Specialist, Partner Program Specialists

    hace 3 semanas

    España Amazon A tiempo completo

    Partner Program Specialist, Partner Program SpecialistsJob ID: 2858301 | AWS EMEA SARL (Spain Branch)Would you like to be part of a team that is redefining the IT industry? Amazon Web Services is leading the next paradigm shift in computing and is looking for world-class candidates to help shape and deliver our partner programs within our AWS Partner...

  • Partner Program Specialist, Partner Program Specialists

    hace 3 semanas

    España Amazon A tiempo completo

    Partner Program Specialist, Partner Program SpecialistsJob ID: 2858255 | AWS EMEA SARL (Spain Branch)Would you like to be part of a team that is redefining the IT industry? Amazon Web Services is leading the next paradigm shift in computing and is looking for world-class candidates to help shape and deliver our partner programs within our AWS Partner...

  • Field Support Specialist

    hace 1 semana

    España Nova Biomedical A tiempo completo

    Field Support SpecialistReporting RelationshipsReports directly to the national Sales Manager.Strong working relationship with Nova’s European Technical Support department.Strong working relationship with the local Product Applications Specialist, Sales Team and administrative functions.Job Summary and/or Key ObjectivesPlans, schedules and delivers...

  • Field Support Specialist

    hace 3 semanas

    España Nova Biomedical A tiempo completo

    Reporting RelationshipsReports directly to the national Sales Manager.Strong working relationship with Nova’s European Technical Support department.Strong working relationship with the local Product Applications Specialist, Sales Team and administrative functions.Job Summary And/or Key ObjectivesPlans, schedules and delivers emergency and proactive onsite...

  • Field Support Specialist

    hace 2 meses

    España NOVA Biomedical GmbH A tiempo completo

    Nova Biomedical is an Equal Opportunity Employer in compliance with Affirmative Action in hiring and promoting women, minorities, veterans and individuals with disabilities.Reports directly to the national Sales Manager.Strong working relationship with Nova’s European Technical Support department.Strong working relationship with the local Product...

  • Partner Program Specialist, Partner Program Specialists

    hace 1 semana

    España Amazon A tiempo completo

    Partner Program Specialist, Partner Program SpecialistsJob ID: 2860266 | AWS EMEA SARL (Spain Branch)Would you like to be part of a team that is redefining the IT industry? Amazon Web Services is leading the next paradigm shift in computing and is looking for world class candidates to help shape and deliver our partner programs within our AWS Partner...

  • Partner Program Specialist, Partner Program Specialists

    hace 1 semana

    España Amazon A tiempo completo

    Partner Program Specialist, Partner Program SpecialistsJob ID: 2860266 | AWS EMEA SARL (Spain Branch)Would you like to be part of a team that is redefining the IT industry? Amazon Web Services is leading the next paradigm shift in computing and is looking for world-class candidates to help shape and deliver our partner programs within our AWS Partner...

  • Partner Program Specialist, Partner Program Specialists

    hace 1 semana

    España Amazon A tiempo completo

    Partner Program Specialist, Partner Program SpecialistsJob ID: 2858270 | AWS EMEA SARL (Spain Branch)Would you like to be part of a team that is redefining the IT industry? Amazon Web Services is leading the next paradigm shift in computing and is looking for world-class candidates to help shape and deliver our partner programs within our AWS Partner...

  • Partner Program Specialist, Partner Program Specialists

    hace 1 semana

    España ENGINEERINGUK A tiempo completo

    You will need to login before you can apply for a job.Partner Program Specialist, Partner Program SpecialistsDESCRIPTIONWould you like to be part of a team that is redefining the IT industry? Amazon Web Services is leading the next paradigm shift in computing and is looking for world-class candidates to help shape and deliver our partner programs within our...

  • Field Support Specialist

    hace 2 meses

    España NOVA Biomedical GmbH A tiempo completo

    Career Opportunities with Nova Biomedical CorporationNova Biomedical is an Equal Opportunity Employer in compliance with Affirmative Action in hiring and promoting women, minorities, veterans, and individuals with disabilities.Job Summary and/or Key ObjectivesPlans, schedules, and delivers emergency and proactive onsite and remote support on all Nova product...

  • Partner Program Specialist, Partner Program Specialists

    hace 1 semana

    España Amazon A tiempo completo

    Job ID: 2858301 | AWS EMEA SARL (Spain Branch)This is a great opportunity for someone at early career stages with fluency in English and Japanese.Would you like to be part of a team that is redefining the IT industry? Amazon Web Services is leading the next paradigm shift in computing and is looking for world-class candidates to help shape and deliver our...

  • Support Specialist

    hace 1 mes

    España Clinisys A tiempo completo

    Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys’ platform and cloud-based solutions in over 3,000 laboratories across 34...

  • Technical Support Specialist

    hace 2 meses

    España Hitachi Vantara Corporation A tiempo completo

    Description The OpportunityHitachi Energy, High Voltage Products is the globally recognized specialist for power transmission and distribution.It is implementing Digital solutions to improve efficiency and quality. These are cloud-based solutions that will be used by all manufacturing units within the business unit.As part of the Application Management...

  • Customer Support Specialist

    hace 2 meses

    España Salve.Inno Consulting A tiempo completo

    Join Our Team as a Customer Support Specialist Position Overview We are looking for an enthusiastic and customer-focused Customer Support Specialist fluent in German to become a key part of our dynamic team. As a Customer Support Specialist, you will be responsible for ensuring excellent customer satisfaction by providing effective solutions and assistance...

  • Partner Program Specialist, Partner Program Specialists

    hace 4 días

    España buscojobs España A tiempo completo

    Partner Program Specialist, Partner Program Specialists - (GAD-635)MadridEUR 30.000 - 50.000Would you like to be part of a team that is redefining the IT industry? Amazon Web Services is leading the next paradigm shift in computing and is looking for world-class candidates to help shape and deliver our partner programs within our AWS Partner Network.AWS...

  • Partner Program Specialist, Partner Program Specialists

    hace 1 semana

    España Amazon A tiempo completo

    DESCRIPTIONWould you like to be part of a team that is redefining the IT industry? Amazon Web Services is leading the next paradigm shift in computing and is looking for world-class candidates to help shape and deliver our partner programs within our AWS Partner Network.AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue,...

  • ODOO SPECIALIST

    hace 1 semana

    España Zoco Home A tiempo completo

    About Us: Zoco Home is a leading interior design company specializing in unique Ethnic - Scandinavian style and high-quality furniture and decor. We cater to both consumers and hospitality customers, providing exceptional design solutions that transform spaces into stunning environments.We are seeking a talented Odoo Specialist and IT Support to join our...

  • Partner Program Specialist, Partner Program Specialists

    hace 1 semana

    España Amazon A tiempo completo

    Job ID: 2858270 | AWS EMEA SARL (Spain Branch)This is a great opportunity for someone at early career stages with fluency in English and Korean.Would you like to be part of a team that is redefining the IT industry? Amazon Web Services is leading the next paradigm shift in computing and is looking for world-class candidates to help shape and deliver our...

  • Murex Support Functional Specialist

    hace 1 semana

    España Axpe Consulting A tiempo completo

    Job Description: We are seeking a Murex Support Functional Specialist to join our client’s team in the financial services sector. The specialist will work as part of a support team, providing solutions to users and ensuring optimal utilization of the Murex platform to achieve business objectives. This role involves collaborating with multiple teams,...

  • DevOps Support Specialist

    hace 1 semana

    España SIX Group Services Ltd. A tiempo completo

    SIX Digital Exchange (SDX) drives the transformation of financial markets.What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.DevOps Support...