Customer Success Manager
hace 2 semanas
.We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We've innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.Job Description Be the Voice of the customer (VoC) and their internal advocate, gathering and understanding feedback and data to improve their outcomes and the quality of their experience; Turn insights into action.Deliver added value services through our offerings to increase product value and adoption.Identify and drive new sales opportunities (up/cross-sell through CSM qualified leads) in cooperation with your colleagues in sales.Serve as the primary contact in the customer success organization to drive solutions for the customer that result in better risk management and retention.Create and manage a customer success plan alongside the account manager and customer that delivers on their key programmatic milestones (The "why" behind their investment/engagement).Be able to develop and provide virtual/in-person (semi-annual/quarterly) business reviews with C-level executives, practitioners, and other management with your customer team(s).Ensure product ideas, needs, and value drivers are known, captured, and articulated to the wider Unit4 business community (product, R&D, Support, etc.).Qualifications Must have a passion and ability to build strong customer relationships that result in maintaining the book of business ARR (Retention), expanding the footprint of the customer within Unit4 (CSMQLs), understanding the goals and objectives of the customer and putting those plans to action and effectively tracking to realized value (success planning). This individual is adaptable, curious, seeks ownership and accountability, works collaboratively across a wide range of internal and external stakeholders.Accountable for churn management and retention motions across the region laddering to global business.Responsible for oversight and utilization as it relates to the Success4U program.Clear communicator with professional presence with empathy and enthusiasm.Ability to lead through influence and trust.Experience in a similar customer-centric role generating cloud software customer value.Technically literate and familiar with customer engagement technologies, best practices, and trends.Previous experience working within S2C, ERP, HCM and/or financial planning software industries is a plus.Excellent communication and relationship management skills (verbal and written).Availability to travel as necessary (up to 20%)
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Customer Success Manager
hace 2 meses
Madrid, España Sap A tiempo completo.What we offerWe help the world run better. Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.We offer...
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Customer Success Manager
hace 1 mes
Madrid, Madrid, España Mercell A tiempo completoAbout the RoleAs a key member of our Customer Success team, you will be responsible for establishing and maintaining strong relationships with our customers in the private sector and public sector suppliers in Norway. Your primary goal will be to ensure our customers achieve their desired business outcomes and realize value from their investment in...
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Customer Success Manager
hace 6 meses
Madrid, España MotorK A tiempo completoMotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience. We are on a fast and ambitious trajectory and serving 90% of the...
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Customer Success Manager
hace 2 meses
Madrid, España Mercell A tiempo completo.Working at Mercell At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about. With a dynamic culture built on continuous...
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Customer Success Manager
hace 4 semanas
Madrid, Madrid, España Cobee A tiempo completoAbout UsCobee is a rapidly scaling mission-driven company that has grown from 40 to over 150 people in under a year. We are looking for a skilled Customer Success Manager to join our team and help us deliver exceptional post-sales experiences to our SME customers.The ideal candidate will have a strong background in customer success, excellent communication...
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Sr Customer Success Manager
hace 4 semanas
Madrid, España Sas - Global A tiempo completo.Job Description Sr. Customer Success Manager - Hybrid Nice to meet you! We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a...
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Sr Customer Success Manager
hace 1 semana
Madrid, España Sas Institute Inc. A tiempo completo.Sr. Customer Success Manager - Hybrid Nice to meet you! We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling...
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Sr Customer Success Manager
hace 1 semana
Madrid, España Sas A tiempo completo. Sr. Customer Success Manager - Hybrid Nice to meet you! We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling...
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Sr Customer Success Manager
hace 1 semana
Madrid, España Sas - Global A tiempo completo.Job Description Sr. Customer Success Manager - Hybrid Nice to meet you! We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a...
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Customer Success Manager
hace 4 meses
Madrid, España Sap Se A tiempo completo.Customer Success Manager (CSM) - SAP Academy for Customer Success - Spain (Hybrid) Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety...
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Customer Success Manager
hace 4 semanas
Madrid, España Clarivate Analytics A tiempo completo.We are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk, and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from...
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Sr Customer Success Manager
hace 4 semanas
Madrid, España Sas - Global A tiempo completo.Job DescriptionSr. Customer Success Manager - HybridNice to meet you!We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic,...
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Sr Customer Success Manager
hace 2 meses
Madrid, España Sas A tiempo completo.Sr. Customer Success Manager - HybridNice to meet you!We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling...
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Sr Customer Success Manager
hace 7 días
Madrid, España Undisclosed A tiempo completo.:Sr. Customer Success Manager - HybridNice to meet you!We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling...
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Sr Customer Success Manager
hace 1 semana
Madrid, España Sas Institute Inc. A tiempo completo.Sr. Customer Success Manager - HybridNice to meet you!We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling...
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Customer Success Manager
hace 6 meses
Madrid, España NetApp A tiempo completo**If you run toward knowledge and problem-solving, join us**: In a world of cloud complexity, NetApp simplifies. Our customers are looking for a more unified and secure multicloud experience, and we provide the services, infrastructure and expertise they need to achieve it. If you want to have a real impact, NetApp is the place for you. You’ll make a...
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Sr Customer Success Manager
hace 2 meses
Madrid, España SAS A tiempo completoSr Customer Success Manager Job Locations ES-Madrid Requisition ID 20062366 Job Category Customer Success Travel Requirements None Sr. Customer Success Manager - Hybrid Nice to meet you! We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions...
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Sr Customer Success Manager
hace 2 meses
Madrid, España SAS A tiempo completo: **Sr. Customer Success Manager - Hybrid** **Nice to meet you!** We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a...
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Customer Success Manager
hace 1 mes
Madrid, España Planet A tiempo completolocations- Madrid Office - Spain- time type- Full time- posted on- Posted Today- job requisition id- JR08846 We're looking for a results-driven Customer Success Manager, ideally with Payments or Fintech experience. You'll be critical in retaining our valued SME customers and ensuring that we maximise customer satisfaction and lifetime value. This is a role...
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Customer Success Manager
hace 2 semanas
Madrid, España Recruitment Room A tiempo completoWhat we are looking forWe're looking for a Customer Success Manager who will be the first point of contact with our customers and whose mission is to make our users' experience enjoyable.What does the job involveAs a Customer Success Manager, your general missions will be to:Be accountable for a dedicated seller portfolio,Upsell our different solution:...
