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Customer Service Specialist With Dutch
hace 2 meses
Bringing a personalized approach to connecting exceptional talent with unique opportunities.
Specializing in recruitment for diverse roles, leveraging extensive experience and innovative strategies to find the perfect match for any business needs.
Collaboration builds a stronger, more successful future – one strategic hire at a time.
Job Overview We are looking for a diligent and detail-oriented individual to join our team as a Customer Experience Specialist with a strong command of Dutch.
This role involves ensuring that our customers receive the highest level of service, enhancing customer satisfaction, and maintaining the integrity of our platform through effective communication and problem-solving.
Note: This role is office-based in Valencia, Spain.
Responsibilities Engage with customers across multiple channels, including phone, email, chat, and social media Demonstrate exceptional communication skills, such as active listening, empathy, and personalization in every customer interaction Assist customers with their inquiries, ensuring they receive the right solutions and a positive experience Recognize customer needs and escalate them internally to help refine or develop processes Strive for top performance by focusing on key KPIs: customer satisfaction, quality, and productivity Foster customer satisfaction and loyalty through delivering excellent customer service experiences Essential Skills and Qualifications for a Customer Experience Specialist Fluent in Dutch (C2) with strong English proficiency (C1 level) A smart, enthusiastic problem-solver with a passion for customer service Calm, empathetic, and capable of handling challenging customer interactions Inquisitive with a knack for creative problem-solving to ensure customer satisfaction Goal-oriented and committed to exceeding expectations What We Offer to Our Customer Experience Specialists Competitive salary package based on experience, skills, and performance Shifts available between 9:00 and 23:00, with a preference for some team members to work late shifts (14:00 - 23:00) Full-time, 39-hour work week with no remote work option Work on-site as part of a dynamic, multicultural team (25+ nationalities) Benefits include free breakfast and lunch, sports classes, Spanish lessons, Friday drinks, and fun team events High-performance work environment with opportunities for career growth within the company Assistance with Spanish administrative processes Why You Should Join Our Team We are committed to fostering a diverse and inclusive workplace that reflects the communities we serve.
We value varied perspectives and strive to create an environment where everyone feels valued, supported, and empowered to succeed.
If you have a passion for delivering exceptional customer service and a keen eye for detail, we encourage you to apply.
Join us and become a valued member of our dynamic and growing team
