Customer Service Agent

hace 1 semana


Madrid, España Msx International Inc. A tiempo completo

.Title: Contact Center Agent - DutchLocation: Madrid, ES, 28037Job Title: Contact Center AgentContract type: Indefinite, 40 hours per weekAre you looking for a customer-focused role where you can make an impact on the customer journey?As Contact Center Agent you will support our customers to ensure the quality of the services provided through different channels (email, phone, etc).What you'll do:Connect with customers: follow-up with customers after their service or product experience to ensure they're happy and gather their feedback.Solve problems & answer questions: Be the go-to person for customers who need support, offering solutions and turning challenges into positive outcomes.Drive customer satisfaction: Collect insights, suggest improvements, and collaborate with teams to deliver top-notch service.Upsell with ease: Recommend products or services that match customer needs and add value to their experience.Maintain accurate records of customer interactions.What we are looking for:Fluent in Dutch (native or bilingual) with strong English communication skills.Great communicator: You know how to speak with people, both on the phone and through written messages, and you love making connections.Build rapport with customersDetail-oriented & organizedTech-savvy: You are comfortable using customer management software (CRM) to track and manage interactions.Experience is a plus: If you've worked in customer service, sales, or any people-focused role before, that's even betterWhy this is a great opportunity?Be part of a growing team: You'll have the chance to grow within a dynamic new team, tech-driven company that values creativity and innovation.Work in an exciting city: Madrid is one of the most vibrant cities in Europe, and now you get to live and work hereMake an impact: This isn't just another customer service job.
You'll play a key role in the interaction with customers.Develop your skills: Gain hands-on experience in customer service, sales, and tech tools that are shaping the future of the industry.What we offer you:Global vision of the automotive sector.MSX Bazaar: Shopping portal exclusive for MSX employees.Flexible remuneration plan.23 days of Vacations + 3 extra daysInternal training plan.About MSX InternationalWith over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:Parts, Accessories & Service PerformanceActionable InsightsDiagnostics & Repair EnhancementWarranty and Repair EfficiencyTechnical InformationLearning SolutionsBuilding trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.The MSXI PurposeTo empower Movers and Makers to thrive in our ever-changing world.The MSXI VisionTo be clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry


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