Global Associate Director, Crm Product Owner

hace 1 mes

Madrid, España Sandoz International Gmbh A tiempo completo

Global Associate Director, CRM Product Owner
Align with Senior Business stakeholders on direction
Perform the role of process owner in the CRM agile development, support teams and countries
Lead the creation of "user stories "; define and prioritize developments. Follow up and fine tune features, prioritize developments and come up with solutions 
Provide people with a clear understanding by designing, organizing, and leading workshops/webinars
Work collaboratively with regional team to align priorities. Support team with providing input for writing and documenting user stories that are clear, concise, and easy-to-understand for the business and development/testing team
Identify and align cross-functional needs for Commercial Excellence topics and determine future vision on collaboration in the system
Provide creative solutions: fit required changes in the existing processes / adjust the existing process flows if required , guarantee that the solutions are global and at the same time flexible. Work with the team on the solution for the requirements and explain the business need to the developers, architect, and testing team
Work with technology partners (Pitcher, Axtria , and Salesforce) on the future roadmap
Drive overall commercial excellence process success in setting up optimized field forces and their targets and objectives ; understand success factors and root cause driving outcomes
Provide accurate and thoughtful responses to resolve a variety of inquiries from users
Provide creative solutions to meet new and evolving needs of commercial excellence
Enhance engagement through regular discussion and feedback with end users
Provide oversight and best practice methodology for Change Management practice to ensure strong buy-in and adoption for new initiatives and ongoing feedback for continual performance optimization
Align processes with overall Sandoz vision and strategy
Responsible for business value creation
Work with functional team leads to drive resolution of issues, risk mitigation, cross-term communication, and escalation as required
Education: University degree or various degrees in science and/or business preferred
Experience and Skills: Work Experience: At least 6 years of digital experience related to management, transformation, and Commercial Excellence 
Ability to work effectively across geographies and cultures, build relationships, collaborate, and influence within a complex matrix organization, at ease with uncertainty and ambiguity
Solid understanding of Global digital landscape, development processes and methodologies¨
Senior, executive level presentation skills with ability to communicate and engage at all levels within the organization
Demonstrated business expertise and knowledge (business acumen) and the ability to consult internally and/or externally
Ability to speak multiple business languages (strategy, marketing, technology), passion for forward thinking
Excellent at building partnerships and relationships. Adept at driving clarity of engagement and operating models with pragmatism to move teams forward towards enterprise goal
Demonstrated business impact of multichannel initiatives, through organizational metrics, revenue, profit, or cost optimization initiatives.
Previous project and/or people manager experience within Commercial Excellence or program management is preferred
Languages : Fluent English (oral and written) is required
Global Associate Director, CRM Product Owner
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