Trust & Safety Investigator With Czech
hace 3 semanas
In collaboration with a leading Outsourcing/BPO consultancy, we are excited to offer a unique opportunity for a Czech-speaking Trust Safety Investigator to join a dynamic team in Lisbon. You will play a critical role in supporting a major technology company that specializes in mobility services, including vehicle and scooter rentals, car sharing, and food delivery. If you're passionate about safety, enjoy problem-solving, and are ready for an engaging challenge, this role is for you Location: Lisbon, Portugal Employment Type: Full-time Schedule: Rotating weekly schedule – 8-hour shifts with breaks, 5 days per week (Monday to Sunday, 24/7) Remuneration: Base salary What You'll Do: As a Trust Safety Investigator, you'll be the first line of defense in ensuring safety and compliance across the platform. Your responsibilities will include: Review Escalated Cases: Assess and investigate potential policy violations or safety concerns raised by customers and drivers. Customer Interaction: Handle inquiries via phone, helpdesk, and live chat, providing support and empathy, especially during critical safety cases. Outbound Investigations: Conduct outbound calls to gather additional information and verify complaints from both riders and drivers. Resolve Issues with Care: Address customer complaints, provide solutions, and follow up to ensure complete resolution while maintaining a high level of customer service. Deep Knowledge of Services: Stay informed about the company's services to proactively provide suggestions and efficient support. Policy-Based Decisions: Analyze cases and make decisions based on established guidelines and policies. Confidentiality Compliance: Safeguard customer information by adhering to corporate confidentiality policies. What You Bring: Language Skills: Native-level fluency in Czech (C1-C2) and strong English proficiency (B2), both oral and written. Problem-Solving Mindset: Ability to make sound decisions based on policies and adapt to dynamic situations. Customer Focused: A passion for helping others and providing empathetic, effective support. Resilience: Ability to handle stressful situations with composure, especially in sensitive or urgent cases. Team-Oriented: Comfortable working in a structured, team-focused environment. What's in It for You: Paid Time Off: Enjoy 22 days of holiday per year. Health Coverage: Private health insurance to keep you covered. Relocation Support: Assistance with flight costs, a room in Lisbon, and experienced support for relocating colleagues. Training Development: Receive compensated training (50% of the rate during the 15-day onboarding period) and access to free Portuguese classes. Travel Perks: Yearly flight home sponsored by the company. Temporary to Permanent Contract: Start with a 12-month contract and the opportunity for a permanent role after 2 years. Fun Recreation: Enjoy activities like water sports, soft trekking, and more in a creative and positive team atmosphere. Take the next step in your career while enjoying the vibrant lifestyle of Lisbon. If you're ready to join a forward-thinking team that values safety and customer satisfaction, apply today
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Content Moderator With Czech
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España Wibit Consulting & Services A tiempo completoIn collaboration we are working with a BPO with great employee satisfaction ratings to find Czech-speaking Content Moderators. Location: Thessaloniki, Greece Work Model: On-site Employment type: Full-time DUTIES AND RESPONSIBILITIES: Review content such as videos, news stories, still pictures, political ads, and social media profiles Score this content on...
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Medical Director, Patient Safety Physician
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España AstraZeneca A tiempo completoMedical Director, Patient Safety Physician Join us at AstraZeneca in the Vaccines and Immune Therapies division as a Medical Director, Patient Safety Physician. This role is pivotal in our mission to provide long-lasting immunity to millions of people and directly impact the lives of populations around the world. We are at an exciting frontier of medicine,...
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Paralegal - Trust Administration
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España Atticus Inc A tiempo completoGadzo Law, P.C. is a forward-thinking law firm that prides itself on providing exceptional trust and estate administration services. We are committed to excellence, client satisfaction, and maintaining the highest standards of integrity and professionalism. Our team works virtually, offering flexibility and the opportunity to collaborate with top legal...
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Investigator - Iberia
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España Chainalysis Inc. A tiempo completoThe team of investigators at Chainalysis are world-class problem solvers adept at conducting complex cryptocurrency investigations. We help our customers with the biggest and most complex investigations and along the way, make the world a safer place.Investigators are equal parts technical knowledge, tenacity, and intuition. As a Chainalysis Investigator you...
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Hungarian Customer Support Consultant
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España Work International A tiempo completoHungarian-speaking Customer Support Consultant - (Work At Home) based in the Czech Republic Job description As a Customer Service Consultant, you will be the primary contact for Lufthansa passengers and you will be answering questions mostly regarding flight reservations, cancellations, and online check-in via phone. All the Customer Consultants are taking...
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Director Global Pharmacovigilance
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España Tevapharm A tiempo completoDirector Global Pharmacovigilance - Safety PhysicianDate: Sep 23, 2024Location: Madrid, Spain, 28108Job Id: 58386Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of...
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Polish Customer Support Consultant
hace 4 semanas
España Work International A tiempo completoPolish-speaking Customer Support Consultant - (Work At Home) based in the Czech Republic Job description As a Customer Service Consultant, you will be the primary contact for Lufthansa passengers and you will be answering questions mostly regarding the flight reservations, cancellations, and online check-in via phone. All the Customer Consultants are taking...
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French Customer Support Consultant
hace 4 semanas
España Work International A tiempo completoFrench-speaking Customer Support Consultant - (Work At Home) based in the Czech Republic Job description As a Customer Service Consultant, you will be the primary contact for Lufthansa passengers and you will be answering questions mostly regarding flight reservations, cancellations, and online check-in via phone. All the Customer Consultants are taking...
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Bulgarian Customer Support Consultant
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German Customer Support Consultant
hace 4 semanas
España Work International A tiempo completoGerman-speaking Customer Support Consultant - (Work At Home) based in the Czech Republic Job description As a Customer Service Consultant, you will be the primary contact for Lufthansa passengers and you will be answering questions mostly regarding flight reservations, cancellations, and online check-in via phone. All the Customer Consultants are taking...
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Senior Implementation Consultant with Czech
hace 2 días
España ADP A tiempo completoSenior Global View Lead Consultant Job Description As a member of the GlobalView Lead Consultant team, you are responsible for consulting with clients to develop the blueprint and capture the clients’ system specifics for the successful integration with GlobalView. Analysis & Consultation Implement the client’s solution using ADP’s Implementation...
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Director Global Pharmacovigilance
hace 7 días
España Teva Pharmaceuticals A tiempo completoApply now » Director Global Pharmacovigilance - Safety Physician Date: Sep 23, 2024 Location: Madrid, Spain, 28108 Company: Teva Pharmaceuticals Job Id: 58386 Who we are Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier...
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Investigator – Iberia @ Chainalysis
hace 3 días
España Cyber Crime A tiempo completoChainalysisChainalysis helps government agencies, cryptocurrency businesses, and financial institutions engage confidently with cryptocurrency.The team of investigators at Chainalysis are world-class problem solvers adept at conducting complex cryptocurrency investigations. We help our customers with the biggest and most complex investigations and along the...
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Assistant Trust And Estate Manager
hace 5 días
España Wedlake Bell A tiempo completoAssistant Trust and Estate Manager Wedlake Bell's market-leading Private Client group are recruiting an Assistant Trust and Estate Manager in an exciting new role to grow our Trust Team . This is a full-time, permanent position. Our Trust team oversee the accountancy and tax compliance of our clients trusts and estates, to ensure they remain compliant in an...
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Czech/Slovak Content Moderator in Thessaloniki, Greece
hace 3 semanas
España Hartmann Recruitment A tiempo completoAre you fluent in Slovak or Czech and ready to relocate to Thessaloniki for an exciting role in social media moderation? As a Content Moderator, you’ll play an important part in keeping online communities safe by reviewing user-generated content and ensuring it complies with platform guidelines. What you’ll do : • Review and moderate content such as...
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Czech/Slovak Content Moderator In Thessaloniki, Greece
hace 3 semanas
España Hartmann Recruitment A tiempo completoAre you fluent in Slovak or Czech and ready to relocate to Thessaloniki for an exciting role in social media moderation? As a Content Moderator, you'll play an important part in keeping online communities safe by reviewing user-generated content and ensuring it complies with platform guidelines. What you'll do : • Review and moderate content such as...
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Compliance Investigator, EMEA
hace 5 días
España Otis A tiempo completoDate Posted: 2024-10-02 Country: Spain Location: Golfo De Salónica 73, 28033 MADRID, Spain Moving people. Shaping the future. At OTIS, we take pride in leading the industry we founded. There’s never been a better time to join our team as we continue our journey as an independent company. We are the leader in elevators, escalators and moving walkways. Now,...
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Compliance Investigator, EMEA
hace 6 días
España Otis Elevator Co. A tiempo completoDate Posted: 2024-10-02Country: SpainLocation: Golfo De Salónica 73, 28033 MADRID, SpainMoving people. Shaping the future. At OTIS, we take pride in leading the industry we founded. There’s never been a better time to join our team as we continue our journey as an independent company. We are the leader in elevators, escalators and moving walkways. Now,...
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Junior Operations Specialist in Customer Support
hace 7 días
España AirHelp A tiempo completoJunior Operations Specialist in Customer Support (Czech) Department: Customer Operations Employment Type: Full Time Location: Warsaw Reporting To: Natalia Gotto Description What you’ll do: Assist customers at every stage of our claim-handling process (assess claims, answer queries, and communicate in a timely, friendly manner via email, chat, and social...
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Junior Operations Specialist In Customer Support
hace 4 semanas
España Airhelp A tiempo completoJunior Operations Specialist in Customer Support (Czech) Department: Customer Operations Employment Type: Full Time Location: Warsaw Reporting To: Natalia Gotto Description What you'll do: Assist customers at every stage of our claim-handling process (assess claims, answer queries, and communicate in a timely, friendly manner via email, chat, and social...