Team Leader
hace 3 semanas
.David Kennedy Recruitment is working with a leading multinational technology BPO business that is looking for a Team Leader (Swedish) in Riga who will manage and support the CSA Position: Team Leader (Swedish) Location: Riga, Latvia (on-site) Employment type: Full-time DUTIES AND RESPONSIBILITIES: To motivate, develop and mentor team members in a dynamically changing environment, Drive process performance to achieve and exceed SLA deliverables according to associates balanced scorecards, Meet Shrinkage, Productivity, and attrition targets, Manage/take accountability for dips in performance with adequate reinforcement plans proactively, Performance Management: Week-on-week improvement of bottom quartile performers, Effective and consistent communication with internal and external contacts, Manage delegate daily volumes within the team and coordinate activities to ensure daily BAU delivery is in line with customer KPIs, Detailed understanding of processes / SOPs run by team and ability to bring in improvements and efficiencies within operations, Create a mode of operations to be adhered to by team members in order to maintain good routine and orderliness, Conduct Team Huddles to discuss process updates, feedbacks, and key focus points for the day, Answer and manage client queries/complaints across LOBs, rectify issues and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions, Able to mentor team in process quality parameters, conduct live / remote audits of client interactions, Perform Root Cause Analysis to identify key defects and create action plans/goals to improve, Provide Direct Customer Support, calls, answer live chats or/and social media from customers to provide quick resolution of issues and questions, or may provide assistance to a team member, Create, Publish, and Maintain operations related reports in a timely manner, Discover training needs and support in training to provide the necessary coaching on ground, Collaborate with the different support groups – Recruitment, Training, Quality, HR, and Workforce – to improve agent profiling and performance, Any additional ad hoc tasks that may contribute to operational needs, better service to the client or improvement to the KPI, Adhering to the company and customer procedures, policies, confidentiality guidance, and data protection legislation, Record case resolutions in the contact center tool based on client communication via phone, email, chat etc
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Team Leader Cobol
hace 6 meses
Tres Cantos, Madrid provincia, España The White Team A tiempo completo**Descripción del puesto** Desde el equipo de The Whiteam Consulting, estamos seleccionando un/a Team Leader para gestionar un equipo de 5 personas para un cliente del sector bancario, en modalidad presencial 2 días en Madrid y 3 días en remoto. Será imprescindible experiência en el puesto de más de 5 años en ; - Oz/OS, Microfocus - AS400, Linux,...
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Team Leader
hace 1 mes
Madrid, España Hrspecialist Italia A tiempo completoStiamo alla ricerca di un leader dinamico ed esperto da integrare nel nostro team presso Key Agent Network. La figura ricoprirà un ruolo chiave nell'assicurare il raggiungimento degli obiettivi commerciali per uno dei nostri clienti aziendali, supervisionando la vendita di prodotti e servizi tramite una rete di agenti di commercio con mandato Enasarco.Il...
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Team Leader
hace 2 meses
Madrid, España Hrspecialist Italia A tiempo completoStiamo alla ricerca di un leader dinamico ed esperto da integrare nel nostro team presso Key Agent Network .La figura ricoprirà un ruolo chiave nell'assicurare il raggiungimento degli obiettivi commerciali per uno dei nostri clienti aziendali, supervisionando la vendita di prodotti e servizi tramite una rete di agenti di commercio con mandato Enasarco.Il...
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Team Leader Senior
hace 2 meses
Madrid, España Na A tiempo completoDesde Adecco seleccionamos Team Leader para empresa referente en soluciones de atención al cliente. Buscamos incorporar un Team Leader que gestione el talento interno y asegure la eficiencia en los procesos de selección a través de ETTs en todas las áreas a nivel nacional.Responsabilidades:-Gestionar y desarrollar el talento interno del...
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Procurement Team Leader
hace 4 semanas
Madrid, España Eurovision Services A tiempo completo.Eurovision Services (ES) is looking for a Procurement Team Leader to join the Procurement team at Eurovision Services Madrid, Spain.ABOUT THE PROCUREMENT TEAMOur Procurement team is responsible for driving value by strategically sourcing and managing supplier relationships, with a focus on ensuring that the procurement decisions are aligned with the latest...
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Procurement Team Leader
hace 1 semana
Madrid, España Eurovision Services A tiempo completo.Eurovision Services (ES) is looking for a Procurement Team Leader to join the Procurement team at Eurovision Services Madrid, Spain. ABOUT THE PROCUREMENT TEAM Our Procurement team is responsible for driving value by strategically sourcing and managing supplier relationships, with a focus on ensuring that the procurement decisions are aligned with the...
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Customer Service Team Leader
hace 2 meses
Madrid, España Msx International Inc. A tiempo completo.Responsabile del Team del servizio clienti - Italiano Hai esperienza nel servizio clienti come Customer Service? Ambisci a diventare Team Leader e sei pronto ad affrontare nuove sfide? Questo è il tuo ruolo in MSX! Obiettivo della posizione: Il Customer Service Team Leader è responsabile della supervisione delle operazioni quotidiane del team del servizio...
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Sales Team Leader
hace 4 semanas
Madrid, Madrid, España Galaxy Connect Ltd A tiempo completoCompany OverviewWe are a leading company in the Vape Industry in Europe with an aggressive growth plan.SalaryThe estimated salary for this role is between 27,000€ and 30,000€ per year, depending on experience.About the JobWe are looking for a Sales Team Leader to join our team in Spain. As a key member of our sales team, you will be responsible for...
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Data and Analytics Associate Team Leader
hace 4 semanas
Madrid, Madrid, España Oliver Wyman Group A tiempo completoJob DescriptionRole OverviewOliver Wyman is a global leader in management consulting, providing expertise in strategy, operations, risk management, and organization transformation. Our mission is to help clients achieve lasting success by solving complex problems and seizing opportunities.The Data & Analytics specialist business unit, established in 2017,...
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Team Leader
hace 3 meses
Madrid, España Motork A tiempo completoTeam Leader - Software - Madrid - Motork About usMotorK is the leading sales and marketing technology company in Europe, specialised in the automotive sector. At MotorK our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience.We are on a fast and...
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Team Leader
hace 2 semanas
Madrid, España Environmental Resources Management (Erm) A tiempo completo.Team Leader - Southern Europe page is loaded Team Leader - Southern Europe Apply locations Madrid, Spain Rotterdam, Netherlands Utrecht, Netherlands time type Full time posted on Posted 30+ Days Ago job requisition id R00021086 ERM is the world's largest pure-play sustainability consultancy and we have been named as a leader in the ESG & Sustainability...
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Team Leader
hace 3 semanas
Madrid, España BySidecar A tiempo completoBuscamos a un/a Team Leader experto en la vertical de energíaQue nos ayude a focalizar las capacidades y energías de los consultores para lograr los objetivos de la campaña.¿Qué harías?Consultar informes de KPI's del día anterior: Campaña y consultores y acumulados. Así como seguimiento de resultados en tiempo real.Dar indicaciones al equipo sobre...
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Team Leader
hace 2 semanas
Madrid, España BySidecar A tiempo completoBuscamos a un/a Team Leader experto en la vertical de energíaQue nos ayude a focalizar las capacidades y energías de los consultores para lograr los objetivos de la campaña.¿Qué harías?Consultar informes de KPI's del día anterior: Campaña y consultores y acumulados. Así como seguimiento de resultados en tiempo real.Dar indicaciones al equipo sobre...
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Team Leader
hace 2 semanas
Madrid, España Environmental Resources Management (Erm) A tiempo completo.Team Leader - Southern Europe page is loadedTeam Leader - Southern Europe Apply locations Madrid, Spain Rotterdam, Netherlands Utrecht, Netherlands time type Full time posted on Posted 30+ Days Ago job requisition id R00021086ERM is the world's largest pure-play sustainability consultancy and we have been named as a leader in the ESG & Sustainability...
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Team Leader, Leads Management Team
hace 2 meses
Madrid, España MSX INTERNATIONAL A tiempo completo**Team Leader, Leads Management Team.** **¿Tienes sólida experiência liderando equipos de Contact Centers con operaciones para múltiples mercados y estás en disposición de enfrentarte a nuevos desafíos?** **¡Este es tu rol en MSX!** **Objetivo del puesto**: La función principal de Team Leader será gestionar un equipo multilingüe de agentes de...
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Scrum Master Team Leader
hace 7 meses
Madrid, España Grupo Digital A tiempo completo**Descripción**: Desde Grupo Digital buscamos para importante cliente sector RETAIL **SCRUM MASTER Team Leader** - hablidad de gestionar el cambio de Modelo Tradicional a Agile, - Visibilidad con el cliente - Líder al servicio / Flexible y adaptativo **Duración proyecto**: Estable. **Ubicación**: Madrid. **Modalidad de trabajo**: SEMIPRESENCIAL / 3-2...
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Team Leader
hace 2 semanas
Madrid, España Environmental Resources Management (Erm) A tiempo completoTeam Leader - Southern Europe page is loaded Team Leader - Southern Europe Apply locations Madrid, Spain Rotterdam, Netherlands Utrecht, Netherlands time type Full time posted on Posted 30+ Days Ago job requisition id R00021086 ERM is the world's largest pure-play sustainability consultancy and we have been named as a leader in the ESG & Sustainability...
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Team Leader De Operaciones
hace 3 semanas
Madrid, España Lear Corporation A tiempo completoDescripción generalLa planta de producción de Lear Valls se dispone a iniciar un proceso de selección para múltiples oportunidades laborales en posiciones de Team Leader de Operaciones.Ejecutará el seguimiento de productividad de las líneas de fabricación de módulos electrónicos, liderando un equipo de hasta unos 30 operarios y velando por el...
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Team Leader
hace 2 semanas
Madrid, España Environmental Resources Management (Erm) A tiempo completoTeam Leader - Southern Europe page is loadedTeam Leader - Southern EuropeApply locations Madrid, Spain Rotterdam, Netherlands Utrecht, Netherlands time type Full time posted on Posted 30+ Days Ago job requisition id R00021086ERM is the world's largest pure-play sustainability consultancy and we have been named as a leader in the ESG & Sustainability...
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Procurement Team Leader
hace 1 mes
Madrid, España Eurovision Services A tiempo completo**Eurovision Services (ES) is looking for a Procurement Team Leader to join the Procurement team at Eurovision Services Madrid, Spain.** **ABOUT THE PROCUREMENT TEAM** Our Procurement team is responsible for driving value by strategically sourcing and managing supplier relationships, with a focus on ensuring that the procurement decisions are aligned with...