Senior Service Management Specialist
hace 2 semanas
Job Title Senior Service Management Specialist
Join our dynamic team as a Senior Service Management Specialist. This is a senior role where you'll play a pivotal role in ensuring customer satisfaction, adoption, marketing, onboarding, and training for all products and services within the Business Analytics Services portfolio. Your responsibilities will include communication management, knowledge management, change management, and continuous improvement to drive learning, engagement, and process optimization.
In this role you will: Develop and implement strategies to promote Business Analytics Services adoption. Organize and deliver onboarding and training programs for effective service utilization. Collaborate with business units to tailor communication efforts and ensure effectiveness. Maintain a centralized repository of information for Business Analytics Services. Develop processes for effective knowledge sharing and promote a culture of learning. Tailor change management efforts to meet the needs of stakeholders, implement plans to support enhancements and monitor their impact. Contribute to the Continuous Improvement Plan based on customer feedback and monitor its effectiveness. Promote a culture of agility, knowledge sharing, and innovation within the organization. Create, apply, and ensure service management frameworks usage among analytics teams. About the ideal candidate: Minimum 5 years of experience in communication, knowledge, and change management roles. Understanding of Analytics technologies such as QlikSense, Power BI, and SAP Analytics Cloud. Expertise in Microsoft 365 suite, including SharePoint, Stream, and Teams. Fluency in English; proficiency in French or Spanish is a plus. Strong communication, analytical, and problem-solving skills. Ability to collaborate effectively with cross-functional teams in a multinational environment. SAFe or PROSCI Certification and knowledge of ITIL v4 are advantageous. What we can offer you: A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits. A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. A flexible working model - We want our employees to do their best work, wherever and however it works best for them. A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees. A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. If you're ready to drive customer satisfaction and service excellence in a dynamic and agile environment, apply now to join our team as a Senior Service Management Specialist.
Diversity & Inclusion Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
#J-18808-Ljbffr
-
Senior Service Management Specialist
hace 3 días
Madrid, España Amadeus A tiempo completo.Job Title Senior Service Management Specialist Join our dynamic team as a Senior Service Management Specialist, this is a senior role where you'll play a pivotal role in ensuring customer satisfaction, adoption, marketing, onboarding, and training for all products and services within the Business Analytics Services portfolio. Your responsibilities will...
-
Senior Service Management Specialist
hace 2 semanas
Madrid, España Amadeus A tiempo completoJob TitleSenior Service Management SpecialistJoin our dynamic team as a Senior Service Management Specialist. This is a senior role where you'll play a pivotal role in ensuring customer satisfaction, adoption, marketing, onboarding, and training for all products and services within the Business Analytics Services portfolio. Your responsibilities will include...
-
Senior Service Management Specialist
hace 2 semanas
Madrid, España Amadeus A tiempo completoJob Title Senior Service Management Specialist Join our dynamic team as a Senior Service Management Specialist.This is a senior role where you'll play a pivotal role in ensuring customer satisfaction, adoption, marketing, onboarding, and training for all products and services within the Business Analytics Services portfolio.Your responsibilities will include...
-
Senior Service Management Specialist
hace 3 días
Madrid, España Amadeus A tiempo completoJob Title Senior Service Management Specialist Join our dynamic team as a Senior Service Management Specialist, this is a senior role where you'll play a pivotal role in ensuring customer satisfaction, adoption, marketing, onboarding, and training for all products and services within the Business Analytics Services portfolio. Your responsibilities will...
-
Senior Service Management Specialist
hace 2 semanas
Madrid, España Amadeus A tiempo completo.Job TitleSenior Service Management SpecialistJoin our dynamic team as a Senior Service Management Specialist. This is a senior role where you'll play a pivotal role in ensuring customer satisfaction, adoption, marketing, onboarding, and training for all products and services within the Business Analytics Services portfolio. Your responsibilities will...
-
Senior Service Management Specialist
hace 3 semanas
Madrid, Madrid, España Amadeus A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Service Management Specialist to join our dynamic team at Amadeus. As a key member of our Business Analytics Services portfolio, you will play a pivotal role in ensuring customer satisfaction, adoption, and service excellence.Key ResponsibilitiesDevelop and Implement Service StrategiesDesign and implement...
-
Senior Service Management Specialist
hace 3 semanas
Madrid, Madrid, España Amadeus A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Service Management Specialist to join our dynamic team at Amadeus. As a key member of our Business Analytics Services portfolio, you will play a pivotal role in ensuring customer satisfaction, adoption, and service excellence.Key ResponsibilitiesDevelop and Implement Service StrategiesDesign and implement...
-
Service Delivery Senior Specialist
hace 3 días
Madrid, España 1011 Amadeus It Group S.A. A tiempo completo.Service Delivery Senior Specialist (Coupa and SAP MM) page is loaded Service Delivery Senior Specialist (Coupa and SAP MM) Apply locations Madrid time type Full time posted on Posted 4 Days Ago time left to apply End Date: September 27, 2024 (1 day left to apply) job requisition id R22744 Job TitleService Delivery Senior Specialist (Coupa and SAP MM)...
-
Senior Service Management Professional
hace 1 semana
Madrid Centro, Madrid, España Amadeus A tiempo completoJob Title:Senior Service Management SpecialistWe are seeking a highly skilled Senior Service Management Specialist to join our dynamic team at Amadeus. As a key member of our Business Analytics Services portfolio, you will play a pivotal role in ensuring customer satisfaction, adoption, and service excellence.Key Responsibilities:Develop and implement...
-
Senior Talent Acquisition Specialist
hace 3 semanas
Madrid, Madrid, España PARK Senior Villas Chandler A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Talent Acquisition Specialist to join our team at PARK Senior Villas Chandler. As a key member of our recruitment team, you will be responsible for delivering a first-class recruiting experience to our hiring managers, candidates, and HR colleagues.Key ResponsibilitiesHiring Process Development: Design and...
-
Senior Talent Acquisition Specialist
hace 3 semanas
Madrid, Madrid, España PARK Senior Villas Chandler A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Talent Acquisition Specialist to join our team at PARK Senior Villas Chandler. As a key member of our recruitment team, you will be responsible for delivering a first-class recruiting experience to our hiring managers, candidates, and HR colleagues.Key ResponsibilitiesHiring Process Development: Design and...
-
Category Management Specialist
hace 3 semanas
Madrid, Madrid, España Puroclean Certified Restoration Specialist Of Auburn A tiempo completo**Job Summary**We are seeking a highly skilled and experienced Category Management Specialist to join our team at Puroclean Certified Restoration Specialist Of Auburn. As a key member of our organization, you will be responsible for driving business growth and category management initiatives that align with our company's vision and goals.**Key...
-
Category Management Specialist
hace 3 semanas
Madrid, Madrid, España Puroclean Certified Restoration Specialist Of Auburn A tiempo completo**Job Summary**We are seeking a highly skilled and experienced Category Management Specialist to join our team at Puroclean Certified Restoration Specialist Of Auburn. As a key member of our organization, you will be responsible for driving business growth and category management initiatives that align with our company's vision and goals.**Key...
-
Senior Technical Consultant
hace 3 meses
Madrid, España Opentext A tiempo completoSenior Technical Consultant - IT Service ManagementMadrid, M, ESYour ImpactAs a Senior Technical Consultant in IT Service Management (ITSM), you will drive the delivery of advanced IT solutions, making a profound impact on our clients' operational efficiency and service excellence. Your role will be pivotal in designing and implementing ITSM strategies that...
-
Senior Technical Consultant
hace 3 meses
Madrid, España Opentext A tiempo completoSenior Technical Consultant - IT Service Management Madrid, M, ESYour ImpactAs a Senior Technical Consultant in IT Service Management (ITSM), you will drive the delivery of advanced IT solutions, making a profound impact on our clients' operational efficiency and service excellence. Your role will be pivotal in designing and implementing ITSM strategies that...
-
Senior Claims Specialist
hace 3 semanas
Madrid, Madrid, España Xl Catlin A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Senior Claims Specialist to join our team at AXA XL. As a Senior Claims Specialist, you will be responsible for managing and resolving complex claims in a timely and cost-effective manner.Key ResponsibilitiesConduct thorough investigations of claims to determine liability and extent of damagesDevelop...
-
Financial Management Specialist
hace 6 días
Madrid, Madrid, España SERVICEWARE A tiempo completoJob Opportunity at ServiceWareWe are seeking a highly skilled professional to join our team as a Financial Management Specialist. In this role, you will be responsible for managing financial aspects of shared services, including IT, HR, and Finance, within multinational organizations.Key ResponsibilitiesDevelop and implement financial management strategies...
-
Financial Management Specialist
hace 5 días
Madrid, Madrid, España SERVICEWARE A tiempo completoJob Opportunity at ServiceWareWe are seeking a highly skilled professional to join our team as a Financial Management Specialist. In this role, you will be responsible for managing financial aspects of shared services, including IT, HR, and Finance, within multinational organizations.Key ResponsibilitiesDevelop and implement financial management strategies...
-
Senior Technical Consultant
hace 3 meses
Madrid, España Opentext A tiempo completoSenior Technical Consultant - IT Service ManagementMadrid, M, ESYour Impact As a Senior Technical Consultant in IT Service Management (ITSM), you will drive the delivery of advanced IT solutions, making a profound impact on our clients' operational efficiency and service excellence. Your role will be pivotal in designing and implementing ITSM strategies that...
-
Service Delivery Senior Specialist
hace 3 días
Madrid, España Amadeus A tiempo completo.Job TitleService Delivery Senior Specialist (Coupa and SAP MM)Currently, we are looking for a candidate for the position of Service Delivery Senior Specialist who will contribute to enhance financial systems: Coupa and Budget to pay tool (SAP MM). The person in this position will be responsible for designing, building, and testing cycles for any Purchasing...