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JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades, or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying, and investing in real estate.
If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL
Role Purpose
The Workplace Experience Ambassador team are the owners of the internal and external visitor experience. The role exists to provide the highest possible standards of engagement with our internal and external customers through all front-of-house and meeting & event services. Whilst providing front of house services is a key deliverable, the team is also responsible for standards of presentation, administration, and delivery of all meeting and events services and areas, so will work in a variety of settings. Workplace Experience Ambassadors must be customer and quality obsessed, demonstrate a high level of security awareness at all times, and have clear knowledge of all onsite emergency and evacuation procedures.
What this job involves
Take ownership of the internal and external visitor experience, to ensure all interactions leave the customer with a positive, memorable experience
Delivery of all core front of house services such as sign-in, badging, luggage, lost and found, and deliveries
Receive, direct and relay telephone, email, and other queries via front of house
Greet, assist and direct candidates/new hires/visitors and the general public appropriately
Continual awareness of all onsite events, to ensure visitor experience is personalized and optimized
Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front of house and meeting and event areas, with great attention to detail
Undertake physical setup of meeting and event spaces, in line with team guidelines and EHS considerations
Monitor meeting room environments including furniture, signage, equipment, temperature, fabric, and consumables, ensuring fine detail is captured
Create and efficiently maintain up-to-date outlook, conference room finder, and SharePoint room booking systems for the identified meeting and event spaces
High awareness of local area services such as shops, restaurants, hotels, and transport, in order to support customers
Daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events
Provide timely, accurate & personalized response to meetings and events enquiries
Work flexibly in different settings as part of the team
Coordinate the daily updating of room booking displays in line with local/regional processes
Play a key part in supporting onsite space audits and walk-the-store processes
Support and cover other facilities team services as required, such as Trouble Ticket requests, incoming/outgoing mail and courier services, site inspections, and one-off or administrative tasks
Every day is different, and in all these activities, we'd encourage you to show your ingenuity.
Sounds like you? To apply you need to be / have:
Experience in reception, concierge or related field
Previous catering or hospitality experience is desirable
Excellent people skills and ability to interact with a wide range of client staff and demands
Previous experience of working within a high-profile corporate environment
Facilities Management exposure would be beneficial
Fluency in English and local language
Strong PC literacy and proven ability to manage daily activities using various systems.
Very high attention to detail
Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal.
Ability to maintain professionalism at all times and be an ambassador of the team.
Be an excellent team player with the want to go above and beyond for each other
What you can expect from us
You'll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits, and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
Apply today at jll.com/careers.
Location:
On-site – Madrid, ESP
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