Sistemista network cisco
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Key Responsibilities
Perform continuous monitoring using UN?approved tools across: Network, servers, storage Satellite & RF infrastructure Security devices Public cloud (Azure, AWS) M365 and application platforms Handle event management and alarm triage Perform Tier?1 troubleshooting following approved SOPs Escalate incidents to: Tier?2 engineering teams External service providers (as required) Support incident, critical incident, and security incident processes Execute approved low?level operational activities (e.g. checks, verifications, routine actions) Maintain accurate incident records in UN?provided ITSM/CRM tools Contribute inputs for: Shift reports Incident and change reporting Ensure 15?minute shift handover overlap with incoming operators Mandatory Skills & Qualifications Minimum 1 year of relevant NCC / NOC / ICT operations experience ITIL v3 or ITIL 4 Foundation certification English proficiency: CEFR B2 or above Ability to work rotational 24×7 shifts on?site #J-*-Ljbffr
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