Manager office

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Workplace ManagerThe Workplace Manager (Operations) is responsible for ensuring that the associated vendors are managed in line with the IFM vendor management process, and in accordance with contracts, measurable Key Performance Indicators and Service Level Agreements. Whilst supporting and directing the client facing team on site, they will act as a key support to the Workplace Lead.

What this job involves: Working closely and taking direction from the Workplace Lead take ownership and be responsible for delivering operational facilities related client KPIs as identified in the MSA (Master Service Agreement) and/or any other client agreed initiatives.

To assist in the delivery of 'Leesman' (customer experience) operational initiatives across the site in close liaison with our service partners.

To regularly liaise with occupiers and be the key support for advice and guidance in connection with the day-to-day physical operation of the building.

Full compliance to Environmental Health and Safety regulations is continuously achieved.

Services are managed and delivered consistently across the portfolio of sites.

Establish relationships with client Site Leads, Area and Regional FM managers, business partners such as EHS leads, IT to establish trust and credibility in the delivery of IFM services. Support the resolution of Soft services FM and Workplace issues at sites under review, escalating when needed.

Manage the performance and outcomes of assigned support staff reporting to the position.

Develop the team's existing skills and add new competencies to enhance service and drive opportunities for more self-performance. Drive performance as measured by client's Key Performance Indicators.

Manage subcontractors and suppliers to deliver goods and services against contracts and expectations.

Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.

Gap Analyses full sites PPM schedule against site assets or existing schedules.

Oversight and support for Operations – providing real support to all Soft Services operations managed by JLL.Develop and support a sustainability and sourcing focus, delivering quality, frugal and sustainable solutions for Client.

Actively support the EMEA Procurement Lead on Procurement projects, savings paperwork, contract compliance and sustainability initiatives.

Compliance with local Health and Safety regulations.

All other tasks/ duties as required.

Command SkillsCoordinating all additional efforts.

Customer Focus – for best Workplace Experience for users.

Negotiating skills – for negotiating with business and suppliers for the best solution.

Priority Setting – Set right priority also in cooperation with your manager.

Problem Solving Drive for Results Human Experience – Ability to proactively manage day to day business with great Human experience as an outcome of understanding of the client needs.

Sound like you? To apply you need to be: Ideally 5 years + exposure in Facilities Management role within a large commercial organization.

Experience of owning facilities contracts and supplier/ contractor management.

Experience of working with quality, environmental and EHS management systems essentialQuality, EHS and environmental related accreditations desirableFacilities Management industry recognised related qualifications desirableEducated to degree level or equivalentAbility to work in collaborative team environmentVendor/contract managementDecision making / complex problem solvingExcellent verbal & written communicationHigh level of IT literacyStrong communication skillsAssertivenessPractical experience in Soft Services contract deliveryDemonstrate a good work