Service Desk Engineer

Hace 7 días

Cataluña, España Eurofins Jornada completa

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Job Description
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries to make life and our environment safer, healthier and more sustainable. Are you passionate about IT and eager to grow your career in a dynamic, international environment? Join our multilingual Service Desk team in Barcelona, where you'll be the first point of contact for IT support across Europe. We're looking for three Multilingual (Spanish, English and French) Service Desk Engineers. Where will you be based and what business will you support? Multilingual Service Desk Engineer – Barcelona You will support our internal users across Europe from the Global Shared Center (GSC) in Barcelona. Provide 1st line IT support for end users across Europe. Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Windows 10/11 Printing and patching (desktop/server) Escalate complex issues to 2nd line support when needed. Contribute to documentation, knowledge base articles, and service catalog improvements. Basic experience in a Service Desk or IT support role is expected. Strong communication skills in English, French, and Spanish. Solid troubleshooting skills, especially with Windows and Microsoft 365. A strong customer service mindset and initiative to resolve issues efficiently. Experience with Windows Server, Active Directory, or networking. ITIL Foundation certification. Knowledge of Azure, SCCM, or Intune. This is a fantastic opportunity to build your IT career in a highly collaborative, multilingual environment. If you're motivated by problem‐solving and thrive in a fast‐paced support role, we'd love to hear from you. Extensive on‐the‐job coaching and training opportunities. A hybrid working setup. As the role and Eurofins' IT Talent Acquisition team are international, please ensure to submit your application in English. We support your development Eurofins companies are committed to supporting your career development. As an Equal Opportunity Employer, the Eurofins network of companies believes in strength and innovation through diversity. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we count on our dedicated carbon reduction team to help us to achieve this goal Full‐time

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