Customer Experience Specialist Polish Speaker

By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together
- where every voice is heard and everyone knows they belong and matter
- we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.
Cornellà de Llobregat (Barcelona), Spain📄 Contract: Permanent Employment Contract🌍 Work Model: Hybrid (2 office days / 3 remote days after onboarding)️ Travel: No regular travel requiredAt Air Products, our European Shared Services Centre in Barcelona supports customers and operations across Europe in a truly international environment. We are looking for a Customer Payment Resolution Specialist to join our Credit & Collections team and help ensure timely customer payments while delivering an excellent customer experience. You will work closely with customers, sales teams, customer service and finance colleagues to resolve payment issues.
Following a structured onboarding period, you'll enjoy a hybrid working model with 3 days working from home and 2 days in the office, flexible

working hours
with standard

working hours
starting at 08:00, annual bonus opportunities and the chance to work in a multicultural environment with colleagues from across Europe. As our Customer Payment Resolution Specialist, you will...️ Identify any customer complaints and escalate as appropriate️ Anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation️ Support and be backup for other collector’s associates️ Liaise with the credit & collections team lead about all credit issues️ Keep accurate and up to date logs of individual customer information RequiredFluency in Polish (C2/native level) and a communicative level of EnglishCompleted studies (degree not required in Business Administration or Economics, but any completed studies are required)Experience handling inbound and outbound customer communications by phone and email, preferably within Credit & CollectionsUnderstanding of customer accounts and general business workflows.
Proficiency in Microsoft Office applicationsStrong communication, collaboration and problem-solving skills Preferred / Would Be an AdvantageCzech, Slovak or Hungarian language skillsExperience negotiating with customers and internal stakeholdersExperience in collections, dispute management, account reconciliations and payment-related processesBasic accounting knowledge, particularly customer accountingExperience working with SAPEducational background in Business Administration, Economics or a related field💼

What We Offer
We Take Care of You: With medical insurance (Adeslas), life insurance, and a pension planFlexible Compensation Plan: Allows employees to allocate part of their gross salary to selected benefits (restaurant card, health insurance, nursery vouchers, transport card) with applicable tax advantagesEconomic Support for Remote WorkFlexible Hours: With the possibility to work from home 3 days per weekHolidays: 23 days + additional days for work adjustmentProfessional Development: Opportunities for growth and development within the company + a training platform: you choose what you want to deepenSpecial Discounts: On your favorite brands for being part of Air ProductsParking Space: so, you don't stress about arriving at the officePay Transparency StatementWe are committed to fair and transparent pay practices. Compensation decisions are based on objective, role-related criteria such as experience, education, skills, location, role scope and assessed proficiencies. This role has an established pay range, and the applicable range or relevant compensation details should be shared in line with local requirements and Air Products policy.👉 Please note that your job title in the employment contract will be Collection AssociateTalent Acquisition Team at Air Products#LI-OD1Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. SummaryLocation: Barcelona, SpainType: Full time