Dutch+French Speaking Junior Customer Experience Specialist
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Location: Barcelona, Spain (On-site)
Start Date:
ASAP
Schedule:
39 hours per week, Monday – Friday, 09:*:00
Department:
Customer Service
About the Role
We are looking for a
Dutch-speaking Customer Experience Specialist
to join a leading team in the
automotive industry
.
You will act as the main point of contact for customers, assisting with inquiries and providing solutions while maintaining a high level of professionalism and customer satisfaction.
Key Responsibilities
Provide high-quality customer support via phone, email, and other communication channels.
Assist customers with inquiries related to automotive products, services, and processes.
Deliver a
premium customer experience
in line with luxury brand expectations.
Resolve customer issues efficiently while maintaining a positive customer relationship.
Accurately document customer interactions in internal systems.
Work closely with internal teams to ensure effective issue resolution and service quality.
Identify opportunities to improve the overall customer experience.
Requirements
Native or fluent Dutch
(C1 level) and
good French and English
communication skills.
Previous experience in
customer service or sales
.
Experience working with
luxury or premium brands
is considered a strong advantage.
Excellent communication and interpersonal skills.
Customer-oriented mindset with strong problem-solving abilities.
Ability to work in a fast-paced and international environment.
Work Model
On-site position in Barcelona.
What We Offer
Opportunity to work with a
prestigious automotive brand
.
International and dynamic work environment.
Stable
Monday–Friday schedule (09:***:00)
.
Career growth opportunities within the customer experience field.
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