Partner Success Manager With Italian

Partner Success Manager with Italian

Job Description
Join our award-winning "One Concentrix" team as a Senior Partner Success Manager (Remote) The Senior Partner Success Manager is responsible for managing a portfolio of active partner-delivered customer engagements and ensuring successful outcomes from onboarding through completion and adoption. You will serve as the primary owner of delivery success across a book of business, partnering closely with alliance partners, customer stakeholders, sales teams, delivery organizations, and cross-functional leaders. At Concentrix, we help the world's best brands build exceptional customer experiences through innovative technology, operational excellence, and human-centered solutions. As organizations accelerate adoption of AI, cloud technologies, and digital transformation initiatives, Concentrix partners with clients and strategic ecosystem partners to deliver measurable business outcomes at scale. We are seeking a Senior Partner Success Manager to drive the success of partner-led customer engagements, ensuring customers achieve meaningful business value, strong adoption, and long-term growth. This role sits at the intersection of partner management, customer success, program delivery, and AI innovation. Customer & Partner Success Management: Own a portfolio of concurrent customer engagements from partner assignment through successful completion and adoption. Conduct regular business reviews with customers and partners to evaluate progress, risks, and strategic opportunities. Delivery Excellence & Risk Management: Lead weekly portfolio reviews to identify stalled, at?Manage escalations involving customer satisfaction, delivery quality, project execution, partner performance, resource constraints, or adoption concerns. Adoption, Consumption & Business Outcomes: Monitor customer adoption, usage, retention indicators, and business value realization. Partner with Customer Success, Sales, and Delivery teams to maximize customer value and growth opportunities. Partner Relationship Management: Influence partner organizations to address staffing, delivery quality, escalation management, and customer success needs. Support partner capability development and readiness efforts to improve engagement outcomes and scalability. Participate in Quarterly Business Reviews (QBRs) and strategic planning sessions with partner organizations. Create engagement health reviews, escalation procedures, risk management processes, and success frameworks that can be leveraged across teams. AI & Technology Enablement: Leverage AI tools, or similar platforms to improve analysis, planning, reporting, and customer success outcomes. Utilize customer data, engagement metrics, and adoption insights to drive recommendations and decision?Remain informed of evolving AI, SaaS, and digital transformation trends impacting customers and partners. Partner closely with Sales, Customer Success, Product, Professional Services, Support, Operations, and Alliance teams. Coordinate smooth transitions from sales and implementation through adoption and ongoing customer success. Serve as a trusted advisor to internal stakeholders regarding partner performance, customer health, and engagement risks. Engagement completion and delivery quality; Partner performance and relationship strength; Required: Italian Language; Bachelor's degree or equivalent combination of education and experience. 4+ years of experience in Partner Success, Customer Success, Delivery Management, Technical Account Management, Consulting, Professional Services, Account Management, or related fields. volume portfolio of * concurrent customer engagements, projects, implementations, or accounts. Demonstrated success managing customer adoption, retention, utilization, consumption, expansion, or business outcome metrics. Strong understanding of customer success principles within usage?based, SaaS, AI, cloud, or technology?driven businesses. Strong stakeholder management skills with the ability to influence without direct authority. Experience navigating complex matrix organizations involving customers, partners, sales, product, customer success, and delivery teams. Technical fluency sufficient to engage in delivery reviews, solution discussions, implementation planning, and adoption conversations. Active use of AI and large language model technologies as part of daily business operations and decision?8+ years supporting consulting firms, systems integrators, alliance partners, or partner?Experience working with global or regional systems integrators and consulting organizations. Background in SaaS, AI, Cloud, Enterprise Software, Professional Services, or Digital Transformation environments. Experience conducting red account reviews, escalation management, and customer recovery programs. Experience coordinating offshore, contract, or shared?service delivery resources. Experience leading Quarterly Business Reviews (Q