Senior ServiceNow OT Architect

About the Opportunity We are looking for an experienced Senior ServiceNow OT Architect / Technical Business Process Consultant to support Operational Technology (OT) initiatives for a major enterprise customer. This role is ideal for a senior consultant who enjoys combining solution architecture, customer workshops, business process consulting, and hands-on ServiceNow expertise. You will work directly with stakeholders to define OT strategies, shape solution roadmaps, and guide implementations across the ServiceNow OT suite. Responsibilities Lead the design and implementation of ServiceNow OT solutions Facilitate workshops, discovery sessions, and stakeholder meetings Gather and document business requirements Create user stories and support backlog refinement Conduct solution demonstrations and process design sessions Define implementation roadmaps and delivery strategies Provide architectural guidance throughout project delivery Act as a trusted advisor for customers operating in regulated OT environments Collaborate with cross-functional teams to ensure successful outcomes Required Experience Strong hands-on experience with the ServiceNow OT Suite Proven Business Process Consultant (BPC) background Experience leading customer workshops and discovery sessions Strong stakeholder management and communication skills Experience creating user stories and managing requirements Solution architecture experience within ServiceNow environments Ability to work independently and lead workstreams from inception to delivery Experience with: OT Service Management OT Asset Management OT Vulnerability Response OT Health OT Change, Incident, and Request Management Preferred

Experience:
CMDB Service Graph Connectors IRE ServiceNow Asset Management ServiceNow certifications (CSA, CIS, etc.) Manufacturing, Utilities, Energy, Industrial, or Life Sciences environments What We're Looking For Freelance consultant Strong customer-facing presence Architect mindset with hands-on capabilities Comfortable operating independently Available to work within European time zones Additional Information ~ Remote from Spain ~10 hours per week ~ Long-term project potential