Pre Sales Engineer

SHIELD is a device-first fraud intelligence platform built on the world's most persistent device identification technology across applications and platforms. Powered by SHIELD AI and patented technology (SHIELD Sentinel), SHIELD sets the global standard for device identification (SHIELD Device ID) and exposes the full range of fraud tools and techniques through more than 20 risk indicators, delivering real-time, actionable fraud intelligence across all use cases and industries worldwide. Trusted by global unicorns including inDrive, Alibaba, Deliveroo, Meesho, TrueMoney, Unico ID and OLX, SHIELD operates with teams across Los Angeles, São Paulo, London, Berlin, Jakarta, Bangkok, Bengaluru, Beijing and Singapore, advancing our mission: to eliminate unfairness and enable trust for the world. As a Pre-sales Engineer you will be the expert in our solutions and a trusted advisor to our clients. You will be responsible for maintaining and strengthening client relationships, as well as supporting clients through the implementation of SHIELD's solutions both pre and post sales. You will drive & own the POC as a technical SPOC including implementation and onboarding as Pre-sales engineer You will be responsible to provide demos of SHIELD capabilities along with Sales counterpart and able to customise or data model the demo according to the clients use case. You will act as a liaison on technical support for existing customers and product adoption for clients in line with pre-sales, post-sales and the renewal processes Perform regular technical account reviews, product trainings and on-site visits to provide insights and analytics for clients Seek and work with the SHIELD product and engineering teams to manage clients' feature request prioritization Powered by SHIELD AI and patented technology (SHIELD Sentinel), SHIELD sets the global standard for device identification (SHIELD Device ID) and exposes the full range of fraud tools and techniques through more than 20 risk indicators, delivering real-time, actionable fraud intelligence across all use cases and industries worldwide. Trusted by global unicorns including inDrive, Alibaba, Deliveroo, Meesho, TrueMoney, Unico ID and OLX, SHIELD operates with teams across Los Angeles, São Paulo, London, Berlin, Jakarta, Bangkok, Bengaluru, Beijing and Singapore, advancing our mission: to eliminate unfairness and enable trust for the world. As a Pre-sales Engineer you will be the expert in our solutions and a trusted advisor to our clients. You will be responsible for maintaining and strengthening client relationships, as well as supporting clients through the implementation of SHIELD's solutions both pre and post sales. You will drive & own the POC as a technical SPOC including implementation and onboarding as Pre-sales engineer You will be responsible to provide demos of SHIELD capabilities along with Sales counterpart and able to customise or data model the demo according to the clients use case. You will act as a liaison on technical support for existing customers and product adoption for clients in line with pre-sales, post-sales and the renewal processes Perform regular technical account reviews, product trainings and on-site visits to provide insights and analytics for clients Seek and work with the SHIELD product and engineering teams to manage clients' feature request prioritization Minimum Bachelor's degree in Computer Science, Computer Engineering or related field Overall 4+ years of experience in total with a minimum 3 years of Client facing, Pres Sales engineering, Sales Engineering or Support engineering experience in the B2B enterprise Software / SaaS / payments/ Mobile industry Hands on experience or good knowledge in JavaScript, RESTful APIs, JSON, OAuth and SQL