Customer Success Manager
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We're on the lookout for a proactive and people-centric Customer Success Manager to join our team. Ready to meet clients on-site when needed, with a strong understanding of performance-driven (ROI) approaches and an ability to detect upmarket opportunities.
Use feedback and satisfaction metrics to enhance the customer journey and experience.on support: Conduct tailored training sessions, lead needs assessments, and assist clients through transitions and change management.
Improving the user
experience:
From client training and business reviews to ticket tracking, you'll own the relationship.
What You Bring to the TableMin of 2-3 years of experience in a customer success, account management, or client?Analytical & tech?savvy: Comfortable with data, CRMs, video?conferencing tools, and digital platforms.
You follow up rigorously and manage projects with precision.
Trilingual : Proficiency in English & Spanish & French is required.
To work in an ambitious company with an exciting product and project.
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