Senior Services Architect

Oyster set out to close that gap
- building a global employment platform that lets companies hire, pay, and care for brilliant people anywhere. We're proof that a high-performing culture doesn't need an office. on TIME and Statista's ***
* list of America's Top WorkTech Companies Named one of America's Greatest Startup Workplaces ***
* by Newsweek A G2 Spring ***
* Leader across Employer of Record, Global Employment, Multi-country Payroll, and HR Compliance The only B Corp-certified global employment platform ~ independently verified since ***
* They landed in the same place ~ because at Oyster, culture and performance aren't separate conversations. Fully remote. You'll build, connect, and automate the software systems that drive pipeline. Turning high-level commercial strategy into workflows that run reliably, without anyone even touching them. Our GTM stack spans a CRM, enrichment and data providers, outbound tooling, our marketing automation platform, the data warehouse, and Oyster's own product APIs. Your job is to make that a coherent system rather than a pile of disconnected tools: clean data flowing to the right place, leads scored and routed in seconds, and reps working from information they can trust. The foundation is a strong combination of commercial processes, systems and data
- that's where the work lives. Design the architecture of the GTM stack: CRM objects and fields, lifecycle stages, territory and routing logic, sync patterns between systems, and the contracts between them. Integrate systems end to end: CRM (Salesforce), enrichment providers (Clay, Zoominfo), outbound and sequencing platforms (Nooks, Salesloft), marketing automation (Hubspot), the data warehouse, and Oyster's product APIs (using APIs, webhooks, and scripts rather than waiting for a native connector) Optimise our commercial processes. Build automated data waterfalls that pull, clean, deduplicate, and route prospect and account data into the CRM, so reps work from data they can trust. Instrument what you build: define the metric each workflow is supposed to move, measure it, and evaluate output quality so automations stay trustworthy as they scale. Keep the stack maintainable and compliant
- sensible data handling, monitoring and alerting on the pipelines or agents you build, documented workflows, and no single points of failure that live only in your head. Partner with GTM to translate commercial goals into technical solutions, and be honest about which ideas are worth building. 5+ years in a GTM engineering, Revenue operations, growth engineering, or marketing/sales engineering role, or a software engineering background you've deliberately pointed at revenue problems. You've architected a CRM rather than just administered one: navigating existing processes to own the re-configuration of objects and fields, lifecycle stages, routing and territory logic, and the sync patterns that keep multiple systems consistent. Salesforce or HubSpot, plus enrichment providers, outbound and sequencing tools, marketing automation, and platforms such as Clay. You build custom integrations, and can wire up a tool nobody at the company has used before from the docs alone. Experience owning production workflows: error handling, retries, idempotency, monitoring, and alerting. Working experience using AI/LLMs in a GTM or automation context
- prompt and context engineering, and strong judgement to know where a model beats a rule and where it doesn't Commercial instinct. You understand funnel mechanics, conversion rates, and unit economics well enough to spot which automation is worth building and which is a distraction Our mission is to create a more equal world of work: helping companies everywhere hire, pay, and care for talent anywhere. We embrace asynchronous, collaborative work and share how we operate in the Oyster Public HQ so other global teams can learn from us. Enjoy 40 days off per year (including holidays and vacation), or more if required by your country. Mental health support: Access Plumm, our mental well-being service. Receive a stipend for your laptop and home office equipment to get you set up quickly. We embrace diverse perspectives and intentionally build our product and company with an inclusive, global mindset. Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment.